Scale Customer Success Manager Lead, BrightHire
Smart interview platform
Open for applications
Smart interview platform
21-100 employees
Open for applications
21-100 employees
Company mission
To give everyone the hiring experience they deserve.
Role
Who you are
- The right candidate will be a curious problem-solver who thrives on turning ambiguity into action
- Ideal candidates are self-directed, scrappy, and energized by the pace and opportunity of a high-growth environment
- 3+ years in Customer Success or Account Management in B2B SaaS, ideally in a scaled/low-touch environment
- Experience managing a portfolio of 200+ accounts with full ownership of lifecycle responsibilities including onboarding, adoption, and renewals
- Background in Recruiting or HR Tech (especially Recruiting Tech) strongly preferred
- Strong communicator—able to craft crisp emails, build clean decks, lead enablement sessions, and hold direct commercial conversations
- Technically savvy—you pick up new tools quickly, can support technical workflows, and love being a product expert
- Data fluent—comfortable in Sheets/Excel and BI tools, and confident interpreting data to inform action
- Creative, scrappy, and resourceful—able to find a way forward and solve problems independently
- Resilient and adaptable—can handle competing priorities and navigate ambiguity without losing momentum
- Collaborative and low-ego—team player who contributes to shared goals
- Motivated to learn, grow, and win in a fast-paced, high-growth environment
What the job involves
- The Scale Customer Success Manager will own a large and dynamic portfolio of SMB customers, driving value across the entire lifecycle—from onboarding to renewal
- This is a high-ownership, high-velocity role focused on systems, process, and scalable execution
- You’ll experiment, tinker, build, and optimize—leveraging AI tools, data, and product expertise to guide customers to success at scale
- Manage a portfolio of 200+ SMB customers representing $1.5M+ in ARR, owning outcomes across onboarding, adoption, renewal, and expansion
- Execute efficient, repeatable motions to drive product adoption and customer outcomes at scale
- Monitor usage trends and health indicators to proactively identify risks and opportunities
- Build scrappy processes and one-to-many programs that improve customer success and internal efficiency
- Collaborate cross-functionally with Product, Support, Implementation, and Sales to ensure a seamless customer experience
- Guide customers through technical setups and product configurations, becoming a go-to expert on BrightHire’s capabilities
- Communicate clearly and effectively—through written updates, data stories, executive decks, and challenging conversations
- Help shape the future of our SMB success motion through experimentation, iteration, and feedback
Our take
BrightHire is an enterprise SaaS platform offering employers a Zoom-integrated hiring tool designed to assist interviewers in creating more equitable hiring practices. Its tech software records, transcribes and helps standardize interviews, along with offering broader procedural analytics tools.
The bias-reduction benefits remain to be proven and are not unique to BrightHire. However, with companies increasingly focused on publicly tackling hiring bias, it has come at the right moment. HR tech is seeing a significant uptake of SaaS products, meaning its product and the field in general are likely to see good growth.
Series B funding secured in 2021 has been channeled into workforce expansion and developing the platform using big data insights. How competitive BrightHire remain will depend on how well they fare in a rapidly innovating sector.
Steph
Company Specialist at Welcome to the Jungle
Insights
-21% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2021
$20.5m
SERIES B
May 2021
$12.5m
SERIES A
Total funding: $36m
Company benefits
- Competitive salary
- Meaningful equity
- 401(k) plan
- Health, vision, & dental
- Flexible PTO
- Vacation bonus
- Paid parental leave
- Work setup budget
- Quarterly Offsites
- Learning stipend
- Monthly snack delivery
- Team Events
Company HQ
West Village, New York, NY
Leadership
Benjamin Sesser
(CEO & Co-Founder)Having worked at Garten Rothkopf and Gartner as a Strategy Consultant, Benjamin spent 2 years at Sailthru as Director of Strategy. In April 2019, he left his role of 4 years as VP of Finance and Operations at Enigma Technologies to co-found BrightHire.
Theodore Chestnut
(CRO & Co-Founder)Having been Vice President of Business Development at Garten Rothkopf, Thoedore later joined LinkedIn as Senior Relationship Manager. He was here for 6 years, becoming Global Account Manager and then Senior Manager of Insights.
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