Customer Care Specialist, Cafeyn
Freelance
We usually respond within 2 hours
Online magazine subscriptions
Be an early applicant
Online magazine subscriptions
101-200 employees
Be an early applicant
We usually respond within 2 hours
101-200 employees
Company mission
To become the go-to platform to access information.
Role
Who you are
- Previous experience on a similar role
- English and German: reading, writing, and speaking proficiency
- Excellent verbal communication skills
- Flawless written communication and spelling
- A dynamic personality with a humble mindset
- You are patient, empathetic, and detail-oriented
- You are comfortable in a digital environment and with everything it involves
- You learn quickly, have strong analytical and summarizing skills, and adapt easily to new tools and processes
- Autonomous, with excellent interpersonal skills and a strong team spirit
- A natural problem-solver who enjoys finding smart solutions to recurring issues and believes that “the best support is no support.”
- Finally, you share our values of excellence, curiosity, and proactivity
- You don’t have to match all the requirements, if you feel this offer could be a great opportunity for you, reach out anyways! We hire based on talent and we promote inclusivity inside Cafeyn and strongly believe that our culture is strongest when it is the most diverse
What the job involves
- You will join the Customer Care team and be responsible for handling our users’ daily requests
- Comfortable both speaking and writing, you handle customer requests via email, phone, and social media
- Ensure high-quality customer relationship follow-up in line with our KPIs
- Contribute to the optimization of tools and processes, and proactively report friction points/bugs encountered by our customers to internal teams
- Contribute to the continuous improvement of the service by proactively suggesting improvements
Application process
- HR Interview with one of our Talent Acquisition Manager (45’)
- Hiring manager Interview with our Customer Care team
- Last Interview with our CPSO
Our take
The decline of print media, which is only predicted to continue, has left newspapers and magazines in real trouble. Cafeyn offers these businesses a way out, through its app that enables users to access hundreds of newspapers and magazines from one place.
Users pay a monthly subscription fee, and in return receive access to a huge range of content. At the same time, newspapers and magazines access a much broader market than before, which could rescue them from a slump in revenue.
E-reading platforms have exploded in recent years, and Cafeyn faces some fierce competition. That said, the company's strategy is to strengthen partnerships with publishers while expanding its presence internationally, working hard to replicate the success it has already had in existing markets.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (2 rounds)
Nov 2012
$7.1m
SERIES B
Mar 2010
$3.8m
SERIES A
Total funding: $10.9m
Company benefits
- Part of an international team
- Possibility of full remote working
- Vip access at Cafeyn of Blendle
- Social Events : Team Lunch, afterworks, breakfasts..
- Free food & drinks
- Access to corporate trainings : languages, tech, product..
- Product & Tech culture : Tech x Share, Squad's demo, AWS training and certification..
- Sport perks (Classpass)
Company HQ
Chaussée-d'Antin, Paris, France
Leadership
Ari Assuied
(Founder & CEO)They studied at the University of Paris Dauphine, and are the ex-CEO of Luxe Art Beauté.
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