Senior Account Manager, OpenTable
CA$100-110k
+ Eligible for an annual cash bonus
More information about location
Online restaurant reservation service
Open for applications
Online restaurant reservation service
1001+ employees
Open for applications
CA$100-110k
+ Eligible for an annual cash bonus
More information about location
1001+ employees
Company mission
To bring together people and the restaurants they love in the moments that matter.
Role
Who you are
- A combination of Account Management, Customer Success, or similar experience, ideally with a background in the restaurant, hospitality, or tech sectors
- Proficient in data analysis and problem-solving, with the ability to extract insights and offer actionable recommendations
- Outstanding written and verbal communication skills, with the ability to interact with senior-level decision-makers
- Excellent organizational skills and the ability to handle multiple accounts and priorities effectively
- Strong decision-making and negotiation abilities, with a consultative sales approach
- Validated ability to work cross-functionally and lead by example, fostering collaboration and camaraderie within the team
- Proficiency in tools such as Google Suite, Salesforce, and other reporting/analytics/ CRM platforms
- Prior restaurant management or sales experience strongly preferred
- A bachelor’s degree is expected; an advanced degree or equivalent experience is a plus
What the job involves
- As a Senior Account Manager, you will be responsible for supervising and championing relationships with small to medium-sized client groups (ranging from 3-12 members) across various markets in Canada and elite individual restaurants based in Toronto
- You will work closely with your clients to understand their unique needs, offer tailored solutions, and ensure the successful delivery of services
- This role requires a combination of critical thinking, relationship-building, and project management, along with the flexibility to travel to different markets as needed to provide hands-on support
- Your primary responsibility is to deliver exceptional value and hospitality to your restaurant partners, helping them succeed and become vocal advocates for OpenTable
- By driving operational efficiency, increasing capacity, and providing ongoing support, you will chip in to the growth and success of our restaurant partners, as well as to OpenTable's continued success
- You will be responsible for the entire customer lifecycle—onboarding new restaurants, supporting their ongoing needs, and ensuring they receive the most value from OpenTable’s offerings. Success in this role will be measured by your ability to retain clients and drive revenue growth
- In addition to leading your own portfolio, you will play a leadership role within the team, collaborating with colleagues, mentoring others, and helping drive the strategy for the Toronto market
- Use data-driven insights to develop strategies that improve customer retention, increase annual recurring revenue, and grow your portfolio of accounts
- Cultivate and maintain strong relationships with key decision-makers at restaurant partners, acting as a trusted advisor to help them achieve their business goals
- Assist restaurants in improving their operational efficiency, providing timely support, and improving table capacity, ensuring they are making the most out of OpenTable’s platform
- Find opportunities to upsell OpenTable marketing services and additional products, aligning offerings with the specific needs and objectives of each restaurant
- Act as a leader within Team Canada, mentoring peers, supplying to the market strategy, and promoting a collaborative, high-performance culture
- Be the voice of the customer, addressing and resolving cross-functional issues while advocating for the needs of restaurant partners
- Collect valuable customer feedback to advise product development, suggesting features and functionalities that can better serve restaurant clients
- Drive restaurant retention by ensuring excellent service and assisting with contract renewals, including restaurants with expired contracts
- Leverage tools like Salesforce, Groove, and Vidyard to supervise account performance, lead communications, and identify areas for improvement
- Stay up-to-date on industry trends, competitors, and standard methodologies to provide informed recommendations to your restaurant partners
Our take
OpenTable was one of the earliest innovators in the online reservation space, setting up shop in 1998 as a tool to enable restaurants to take bookings online. Rather than charging consumers for the service, OpenTable generates revenue via a monthly subscription and reservation fee from businesses.
Today, the platform is used by tens of thousands of restaurants around the world and seats over 1 billion diners per year. The company was acquired by Booking Holdings – the world's largest travel company – for $2.6 billion in 2014, and remains a subsidiary of the group to this day.
OpenTable is the dominant player in the restaurant reservation software category, with an impressive 45% market share, but does face increasing competition from platforms like Resy, Tock, TableAgent, and many more. Nonetheless, this market leader has garnered an impressive reputation, and there is nothing to say it won't hold on to the dominance it has earned into the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2000
$36m
SERIES C
Jan 2000
$10m
SERIES B
Total funding: $48.2m
Company benefits
- Work from (almost) anywhere - wherever you do your best work
- Mental health and well-being - company-paid therapy sessions through SpringHealth, company-paid subscription to HeadSpace, and company-wide weeks off a year so the whole team can recharge
- Generous parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Enriched learning and development opportunities - leadership development & access to thousands of on-demand e-learnings
Company HQ
Union Square, San Francisco, CA
Leadership
Debby Soo
(CEO, not founder)After graduating from Stanford with a liberal arts major, Debby started their career in investment banking. Thereafter they worked in Google’s Strategic Partnerships Group and then spent a decade at KAYAK, eventually becoming CCO.
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