Sales and Customer Care Consultant, YOOX NET-A-PORTER
FTC
+ Performance Bonus Schemes
Office located in Mahwah, NJ
Online luxury and fashion retail business
Job no longer available
Online luxury and fashion retail business
1001+ employees
Job no longer available
+ Performance Bonus Schemes
Office located in Mahwah, NJ
1001+ employees
Company mission
To fully digitalise the high-end fashion industry.
Role
Who you are
- Previous experience in a contact center environment or customer service role (retail and hospitality)
- Excellent written and verbal communication skills
- Excellent keyboard and written skills with precise grammar and spelling
- Confident and proactive approach
- Excellent eye for detail and good organizational skills
- The ability to work in a team
- Flexibility to work shifts - This will include weekends and during busy periods there may be an expectation to work additional shifts
What the job involves
- We are working to ensure that we are providing our customers with the best possible experience, and so we are now seeking a Sales and Customer Care Consultant to join the team
- You'll be the first port of call for YNAP customers; acting as a brand ambassador for the YOOX NET-A-PORTER GROUP, ensuring an outstanding service, shopping experience, and product expertise
- Hours: 37.5 hours per week, rotating weekends, Hybrid
- Reporting into: Sales and Customer Care Manager
- Ensure that an excellent customer experience is given to every customer, every time
- Be the first point of contact to resolve customer issues and complaints across multiple channels in a timely manner, communicating through email, phone, live chat and social media
- Take a proactive approach, anticipating and preventing any barriers to a totally seamless customer experience, by going above and beyond
- Assist customers with all lines of enquiry which will include; product queries, returns, delivery, registration, payments and more
- Be committed to meeting KPI’s including sales, quality and productivity targets; playing a key role in helping the department to achieve its overall goals
- Work with your colleagues across Customer Care and internal departments to continuously strive to improve service and knowledge
Application process
- End Date: May 23, 2025
Our take
YOOX NET-A-PORTER (YNAP) is a leading online luxury and fashion retailer, consisting of four multi-brand platforms, connecting customers with the world's most coveted brands. Following its recent acquisition by Mytheresa, YNAP will continue to operate under its distinct identity, with Mytheresa focusing on luxury and YNAP maintaining its broader multi-brand approach.
With 5.3M customers in 180 countries, YNAP takes a localised approach, tailoring its offerings to meet the needs of clients around the globe. From its offices across the US, Europe, and APAC, to joint ventures with Alibaba in China and Symphony Investments in the Middle East, YNAP ensures that its global reach is both personal and impactful.
At the heart of YNAP's vision is its Infinity 2030 strategy, a forward-thinking commitment to sustainability and a circular fashion system. Drawing on over two decades of data and insights, YNAP continues to push the boundaries of innovation to elevate the shopping experience for its customers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Company HQ
Shepherd's Bush, London, UK
Leadership
Alison Loehnis
(Ad Interim CEO & President)Joined YOOX NET-A-PORTER in 2007 as VP of Sales and Marketing, since then they have held multiple President roles and have been serving as the Ad Interim CEO since 2022. They are also the Non-Executive Director of lululemon and an Ambassador for Women Supporting Women at The Prince's Trust.
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