Inside Sales Representative, Aura
Retention
$46-56k
OTE
Plus commission
Digital security company
Posted today
Digital security company
501-1000 employees
Posted today
$46-56k
OTE
Plus commission
501-1000 employees
Company mission
To create a safer internet by making comprehensive digital security simple to understand and easy to use.
Role
Who you are
- 1-2 years of sales/retention experience (or equivalent experience) where you consistently meet/exceed performance metrics
- You love talking to people and are naturally engaging
- You're self-motivated and know how to push yourself to achieve goals
- You're a team player and know how to win within a team environment
- You are a self-starter, have a strong business acumen allowing you to think quickly and creatively on your feet to solve customer needs
What the job involves
- We're building some new teams and are hiring full-time Inside Sales Representatives - Retention, to kick these teams off. These are work-from-home, remote positions. We're looking for some hungry, ambitious candidates who want to take the first step in kicking off their SaaS career!
- Take inbound customer cancellation calls and retain them as an Aura customer
- Make daily outbound calls to existing Aura customers with failed subscription payments
- Ensure a high level of customer satisfaction through proactive support and active listening
- Address customer concerns and provide solutions
- Master evangelizing Aura's story and mission to customers
- Consult with customers on best practices to better protect their online identity
- Identify retention and upsell opportunities by aligning Aura's Identity, Privacy and Security solutions with the customer's unique needs
- Proactively improve knowledge of industry best practices and recent events to ensure you are a trusted resource for customers
Our take
Aura provides digital security solutions at both individual and enterprise level. An amalgamation of five businesses (including Intersections Inc, an identity theft solutions provider established in 1996) Aura brings together decades of experience in the security space.
Aura offers a range of plans to help businesses and consumers keep their data safe, with protection from identity theft, online financial theft and protection of technology and devices. It's a competitive space, with rivals including IDShield and IdentityForce. However Aura's combined experience in the field and the constantly increasing online security threats (for instance, catfishing - a scam where the perpetrator adopts a fictional persona to obtain personal information , financial gain or to lure someone into a relationship has doubled in frequency in the last 5 years) means there has proved to be plenty of room for the company to carve out space for itself in the market.
Aura's acquisition of the Pango Group in 2020 has proved to be profitable for the company, giving it access to more digital security verticals and helping to generate 35% year on year growth. It is continuing to scale the business, hiring more talent to make this a possibility.
Steph
Company Specialist at Welcome to the Jungle
Insights
29% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jun 2023
$22m
ANGEL
Oct 2021
$200m
SERIES F
Total funding: $522.7m
Company benefits
- 12 weeks paid parental leave
- Vision and dental insurance
- 401k plan
- Volunteer time off
- Work from home opportunities
- Health insurance
Company values
- Wow our customers
- Own the outcome
- We are one team
- Embrace what's next
- Aspire to greatness
Company HQ
Burlington, MA
Articles
Leadership
Hari Ravichandran
(CEO & Founder)Hari founded Endurance International Group in 1997, where they worked as CEO until 2017. Having undertaken an MBA at the Wharton School, they founded Auru in August 2017, and then Jump Ventures in June 2018.
Share this job
View 13 more jobs at Aura