Inside Sales Representative, Aura

Retention

$46-56k

OTE

Plus commission

Junior level
Remote in US
Aura

Digital security company

Open for applications

Aura

Digital security company

501-1000 employees

B2CB2BSecuritySaaSCyber SecurityFraud

Open for applications

$46-56k

OTE

Plus commission

Junior level
Remote in US

501-1000 employees

B2CB2BSecuritySaaSCyber SecurityFraud

Company mission

To create a safer internet by making comprehensive digital security simple to understand and easy to use.

Role

Who you are

  • 1-2 years of sales/retention experience (or equivalent experience) where you consistently meet/exceed performance metrics
  • You love talking to people and are naturally engaging
  • You're self-motivated and know how to push yourself to achieve goals
  • You're a team player and know how to win within a team environment
  • You are a self-starter, have a strong business acumen allowing you to think quickly and creatively on your feet to solve customer needs

What the job involves

  • We're building some new teams and are hiring full-time Inside Sales Representatives - Retention, to kick these teams off. These are work-from-home, remote positions. We're looking for some hungry, ambitious candidates who want to take the first step in kicking off their SaaS career!
  • Take inbound customer cancellation calls and retain them as an Aura customer
  • Make daily outbound calls to existing Aura customers with failed subscription payments
  • Ensure a high level of customer satisfaction through proactive support and active listening
  • Address customer concerns and provide solutions
  • Master evangelizing Aura's story and mission to customers
  • Consult with customers on best practices to better protect their online identity
  • Identify retention and upsell opportunities by aligning Aura's Identity, Privacy and Security solutions with the customer's unique needs
  • Proactively improve knowledge of industry best practices and recent events to ensure you are a trusted resource for customers

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Insights

Top investors

29% employee growth in 12 months

Company

Company benefits

  • 12 weeks paid parental leave
  • Vision and dental insurance
  • 401k plan
  • Volunteer time off
  • Work from home opportunities
  • Health insurance

Funding (last 2 of 6 rounds)

Mar 2025

$140m

SERIES G

Jun 2023

$22m

ANGEL

Total funding: $662.7m

Our take

Aura provides digital security solutions at both individual and enterprise level. An amalgamation of five businesses (including Intersections Inc, an identity theft solutions provider established in 1996) Aura brings together decades of experience in the security space.

Aura offers a range of plans to help businesses and consumers keep their data safe, with protection from identity theft, online financial theft and protection of technology and devices. It's a competitive space, with rivals including IDShield and IdentityForce. However Aura's combined experience in the field and the constantly increasing online security threats (for instance, catfishing - a scam where the perpetrator adopts a fictional persona to obtain personal information , financial gain or to lure someone into a relationship has doubled in frequency in the last 5 years) means there has proved to be plenty of room for the company to carve out space for itself in the market.

Aura's acquisition of the Pango Group in 2020 has proved to be profitable for the company, giving it access to more digital security verticals and helping to generate 35% year on year growth. It is continuing to scale the business, hiring more talent to make this a possibility.

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Steph

Company Specialist at Welcome to the Jungle