Director of UX Design, LegalZoom
Office located in Sherman Oaks, CA
Online legal advice platform
Open for applications
Online legal advice platform
1001+ employees
Open for applications
Office located in Sherman Oaks, CA
1001+ employees
Company mission
To transform how people navigate the legal system.
Role
Who you are
- 10+ years of design leadership experience with proven ability to lead user experience design teams, fostering product innovation and customer success
- Minimum 3 years of people leadership experience
- Deep understanding of user research and leveraging insights, balancing intuition and data to inform design decisions and drive continuous improvement
- Experience at public or late-stage global B2C SaaS/SaaP subscription companies, ideally serving SMBs or prosumers
- Proven success designing customer-centric conversion funnels, subscription monetization, and lifecycle experiences
- Hands-on experience designing for service delivery across omni-channels (web, mobile, phone, chat, email, SMS)
- Exposure to regulated or trust-heavy domains (legal, financial, healthcare, or compliance-driven products) is a strong plus
- Capacity to develop a clear design vision aligned with business goals, with a strong focus on end-to-end solutions for SMB use cases and the nuanced integration of AI automation and human expertise
- Demonstrated experience designing for subscription products with a track record of delivering impactful design work across multiple customer touchpoints and platforms a strong plus
- Proficiency in AI tools for accelerated design, data-driven iteration, and innovation
- Focus on quantifiable outcomes and demonstrating design impact
- Ability to manage complexity, prioritize work effectively, and deliver results in a dynamic, fast-paced environment
- Strong systems thinking and a holistic approach to product and service design
- A people-first leadership approach rooted in empathy, inclusion, and professional development
- Bachelor's degree in Design, HCI, or a related field required; advanced degree a plus
What the job involves
- Lead and support a team of talented UX design professionals
- Champion a cohesive design vision that aligns with company goals and elevates user experience across platforms (web, mobile, email, social, etc.)
- Translate product strategy into high-quality design execution and help solve user and business challenges through effective design
- Partner closely with cross-functional leaders—Product Management, Engineering, Marketing, and others—to ensure design is integrated into broader initiatives
- Guide your team through the full design lifecycle, from concept to implementation, delivering user-centric solutions
- Help shape and promote design guidelines, standards, and contribute to the ongoing evolution of LegalZoom’s design system
- Represent and advocate for the User Experience Design team across departments to ensure design is considered early and often in product development
- Build and optimize team structures and processes to support team growth, collaboration, and excellence in execution
- Provide mentorship and career development for design managers and individual contributors on the team
- Contribute to strategic planning and ensure the design team is resourced appropriately to meet business objectives
- Promote an inclusive, transparent, and high-trust team culture that encourages collaboration, innovation, and continuous learning
Our take
LegalZoom is an online legal technology service that can help people create their own legal documents. It believes legal advice and services should be clear, easy-to-understand, and affordable, and provides services to help people make a will, start a business, lodge a trademark application, and more.
LegalZoom has helped millions of people who otherwise could not hire a lawyer with its extensive range of legal solutions. It competes with a handful of other companies, such as IncFile and Rocket Lawyer, that also provide online legal technology.
Despite operating in a competitive market, LegalZoom has continued to expand, helped in part by growing demand for digital legal solutions, Its 2021 IPO provided further momentum, allowing it to scale its operations and invest in new growth opportunities.
Most notably, the company has now been named the provider of 'legal help' for Perplexity - a partnership that could potentially reshape how consumers and small businesses discover and engage with legal services, positioning legal support as something more accessible.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2011
$66m
SERIES B
Mar 2007
$45m
SERIES A
Total funding: $111m
Company benefits
- Remote-friendly work, encouraging time outside the office to relax and recharge
- Comprehensive health benefits, including mental health and fertility care
- A culture of growth, fostering learning and development and opportunities to give back
Company HQ
Old Mountain View, Mountain View, CA
Leadership
Jeff Stibel
(CEO)Jeff has been the CEO of LegalZoom since 2014. Alongside this role, he is also a Partner at Bryant Stibel, on the Board of Trustees at the Natural History Museum of Los Angeles County, and a Chairman at The BrainGate Company.
Noel Watson
(COO & CFO)Noel joined LegalZoom in 2020 as CFO, adding COO to his title in 2024. Prior to this, he was the CFO at TrueCar and VP of Finance/Chief Accounting Officer at TripAdvisor.
Nicole Miller
(CLO & General Counsel)Nicole joined LegalZoom in 2020 as a General Counsel, adding CLO to her title in 2024. Prior to this, she spent 6 years at The Honest Company, joining in 2014 as a Senior Corporate Counsel before becoming VP of Legal Affairs and Associate General Counsel in 2016 and then moving into the role of General Counsel in 2018.
Prior to joining LegalZoom in 2021, Sheily was the VP of Global Human Resources at Activision Blizzard. She also spent nearly 10 years at Google in various roles, including Director of Global Trust & Safety Operations.
Daniel Lysaught
(CMO)Daniel joined LegalZoom in 2022 as a VP of Growth Marketing before stepping into the role of CMO in 2023. Prior to this, he was a VP of Growth Product & Marketing at Good Eggs. He also spent 6 years at TrueCar in various roles, including Senior Director of Strategic Partnerships & Marketing and VP of Customer Acquisition.
Kathy Tsitovich
(Chief Corporate Development & Partnership Officer)Prior to joining LegalZoom in 2020, Kathy spent 21 years at Intuit. While there, she held a number of roles, including VP of Consumer Group and Business Development.
Aaron Stibel
(CBO & CCO)Alongside LegalZoom, Aaron is a Founding Partner at Bryant Stibel, a Board Member at RBmedia, and an Advisory Board Member at Tufts University.
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