Customer Success Architect, Lacework

• To be successful as a CSA, you’ll need: deep technical skill in the cloud and security domains, a passion for innovation and process design, as well as the ability to speak confidently and concisely about technical concepts to large audiences of customers with varying competencies
• 5+ years technical experience in cloud security or equivalent experience, preferably specializing in at least one area - e.g. vulnerability management, threat hunting, host security, etc
• Demonstrated understanding of cloud architecture and devops concepts - e.g. IaC, CICD, k8s, containerization technology, etc
• Demonstrated understanding of operationalizing and deploying cyber-security capabilities, preferably in organizations using the public cloud
• Deep experience in either AWS, Azure or GCP - preferably experience with all three
• Experience creating polished and easily digestible technical content - e.g. videos, how-to-guides, webinar scripts, etc
• Experience presenting and delivering technical demo's to executives, architects, and engineering staff
• Comfort and ability to quickly learn, understand, and work with emerging/unfamiliar technologies
• Willingness to deal with evolving requirements and be part of a team that is building a net-new program from the ground up
• Previous experience in customer facing roles
• German, French, Spanish speakers

Desirable

• We are looking for a Customer Success Architect (CSA) to be part of a high-impact team that will reimagine how technical success is delivered at scale
• As a CSA, you will primarily focus on finding scalable ways to distribute your industry expertise in operationalizing and deploying security tools to improve customers’ ability to adopt Lacework
• This role will require a high degree of innovation, you will be expected to help develop and eventually operate global technical success functions – an example being, developing and delivering onboarding webinars/office hours to Lacework customers
• Become a Lacework product expert and evangelist, partnering closely with Product Management and Engineering to deeply understand new features and our roadmap
• Develop easily digestible and relevant content using prior cloud security experience and gained knowledge of the Lacework Platform that resonates with customers of varying technical competency levels – e.g. how-to-guides, videos, reference architecture, etc
• Deliver enablement content confidently to large audiences on a regular schedule during webinars/office hours or via recorded sessions that will be distributed to the Lacework customer base
• Develop and operationalize net-new processes that allow the Lacework Customer Success team to scale more efficiently and impact global product adoption
• Provide technical and cloud security strategy guidance to Lacework’s most important customers during 1:1 sessions to improve customer health and value realization where appropriate