Customer Success Engineer, Orca Security
Team Lead
Complete cloud security and compliance platform
Job no longer available
Complete cloud security and compliance platform
201-500 employees
Job no longer available
201-500 employees
Company mission
Orca Security's mission is to simplify compliance and security for Azure, GCP, and AWS for clients.
Role
Who you are
- 5+ years in Customer Success Engineering, Technical Account Mgmt, Sales, Implementation preferably in Enterprise SaaS, Cloud, Enterprise IT, or IT Security
- 2+ years as a CSE Team Lead
- Data-driven decision-making and keen ability to analyze results, including churn, contract values, growth rates, customer lifecycle ROI
- Successful track record of defining and executing the customer journey
- Growth-Stage DNA with a strong inclination towards action
- Bachelor’s degree required
What the job involves
- We’re looking for driven and talented people like you to join our Customer Success team and our mission to change the future of cloud security
- Help identify ownership for each part of the customer journey: Post-Sales, Sales, Services, Support, and collaborate with account management (Renewals & Expansion)
- Lead a small team, and follow a customer escalation process to Identify opportunities for continuous improvement
- Drive new business growth through strong advocacy and reference-ability
- Help build the knowledge base and documentation library
- Become an authority on the Orca Platform and assist Sales and Customer Success with customer POCs, Implementations and post sales support to drive long term value for customers through demonstrating the ROI delivered
- Drive customer on-boarding and training as well as roll-out the template for support and success plan for customers through defining the post-sales processes and touchpoints
- Your team will be the primary owner for customer’s support cases; lead and complete use of ticketing systems
- Monitor, Debug and resolve technical issues specific to Orca within the cloud environments
- Drive alignment with Sales, Renewals, and Expansion strategy
- Manage all CSE Activities and own critical metrics for your team, e.g., Onboarding, Training, and Customer Support
- Support core metrics for our company and our CSE team as a whole
- Be the best user of Orca
Our take
Orca Security offers security services for cloud-based services and infrastructure. The company builds patented SideScannning technology, which allows security managers to look into their cloud systems, identify vulnerabilities and ensure their most important data is protected.
Orca Security was founded back in 2019 by two ex-employees of established security provider Check Point. The Orca Security system is attractive to clients as it can be deployed and operating within minutes.
Recent cyberattacks on critical infrastructure and national systems have boosted interest in cybersecurity companies. Investors are hoping that platforms such as Orca Security can mitigate some of these threats. Spending on security is expected to surpass $150 billion, and there are plenty of other providers offering protection, including Check Point and Lightspin. However, in 2023 Orca Security became the first firm to integrate ChatGPT features into its alert automation network, exemplifying how the company continues to maintain an edge in the industry.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Oct 2021
$340m
SERIES C
Mar 2021
$210m
SERIES C
Total funding: $632m
Company benefits
- Work from home opportunities
Company values
- We swim together
- Love where you work
- We believe that teamwork amplifies talent
- We’re committed to building an inclusive community
Company HQ
Pearl District, Portland, OR
Articles
Leadership
Avi Shua
(Chief Innovation Officer & Co-Founder)Avi worked as a Software Developer in the IDF for 7 years before spending 11 years at Check Point Software Technologies. They co-founded Orca in 2018, serving since as CEO alongside a role at YL Ventures.
Gil Geron
(CEO & Co-Founder)Gil spent almost 11 years at Check Point Software Technologies having studied at the Hebrew University of Jerusalem. They co-founded Orca Security as CPO in 2018.
Liran Antebi
(Chief Architect & Co-Founder)Having started their career as a Pixel Software Developer, Liran worked as VP of R&D at StreamiX. They also spent 13 years at Check Point before co-founding Orca Security.
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