Cloud Systems Administrator, FreshBooks

• 4+ years of experience in implementation, operations, and maintenance of cloud services preferably Google Cloud Platform
• Proven experience in root-cause analysis and incident resolution
• Experience with containers and orchestration tools, like Kubernetes and Docker
• Proficiency in Infrastructure as Code (IaC) tools like Terraform
• Knowledge of monitoring and observability tools, such as DataDog, Prometheus, and Grafana
• Experience in building systems in a microservice environment
• Understanding the basic building blocks of resilient and scalable software

Desirable

• As a Cloud Systems Administrator, you’ll collaborate closely with our platform team to build secure, scalable infrastructure that empowers our feature teams to deliver top-tier services to FreshBooks customers
• This role will give you the opportunity to implement best practices in reliability, automation, and scalability, all while working in a supportive, innovative environment
• Develop, deploy, and manage cloud-native infrastructure to support FreshBooks’ SaaS platform
• Design and implement observability solutions with tools like DataDog, Prometheus, and Grafana for proactive monitoring, fast incident detection, and optimal performance
• Play a key role in our incident response, focusing on root-cause analysis and reliability improvements. Participate in a rotating weekly on-call schedule to ensure high availability
• Lead automation of infrastructure and operational processes using Infrastructure as Code (IaC) tools like Terraform, to reduce manual work and improve scalability
• Work closely with the engineering team to design, develop, test, debug, and scale resilient cloud-native applications, ensuring they meet high standards of performance and reliability
• Partner with DevOps to refine CI/CD pipelines, ensuring seamless code deployment and efficient rollbacks