Customer Support Specialist, VERO Leasing
Automated residential leasing platform
Open for applications
Automated residential leasing platform
21-100 employees
Open for applications
21-100 employees
Company mission
VERO Leasing's mission is to provide fair access to housing through its automated residential leasing platform.
Role
Who you are
- We are looking for individuals who are passionate about customer support and being a part of a growing team
- This position is ideal for those who are dedicated to being a part of our support team and contributing to VERO’s growth through exceptional customer interactions
- 1-3 years of Customer Support experience
- Passionate about engaging with customers daily
- Service-oriented mindset with a genuine enjoyment of technology
- Excellent problem-solving abilities and a creative, proactive approach
- Ability to switch tasks quickly while maintaining focus on larger goals
- Strong organizational skills and the ability to build valued customer relationships
- Ambitious, eager to learn, and committed to personal skill improvement
- Comfortable sharing feedback and participating actively in team discussions
- Enjoys speaking up and contributing ideas for improvement
- Proactive in asking questions to clarify uncertainties and ensure the best customer support
- Must reside in the United States of America
- Comfortable using technology to support customers
- Expertise supporting and troubleshooting software
- Ability to provide feedback on technical issues, process improvements and procedures
- Ability to explain concepts in an easy-to-understand manner
Desirable
- Experience in a start-up working environment
- Experience with Intercom, Guru, Jira, FullStory
- Knowledge of the multi-family residential rental process or lease underwriting
What the job involves
- The Customer Support team at VERO plays a crucial role in assisting Renters applying through our platform and Managers reviewing and managing applications and leases
- Our primary support channels are chat and email, but we also engage with users via phone
- Provide exceptional customer support through chat, email and phone
- Assist Renters and Managers with applications
- Resolve customer issues efficiently while maintaining a focus on the overall user experience
- Explain complex topics in clear and concise language
- Share feedback actively and participate in team discussions to improve processes and customer experiences
- Follow Service Level Agreements (SLAs) and established processes to ensure consistent and reliable support
- Be flexible and adapt to changing needs and priorities within the team
- Be upfront and ask questions when unsure to ensure accurate and effective support
Our take
The process of leasing a property can be a daunting task, with property managers having to verify applicant IDs, screen them for fraud, assess credit scores, and conduct other background checks. This process requires a lot of repetitive research and data entry, but unfortunately, it is necessary to avoid the even costlier potential for high-risk renters.
VERO Leasing provides an automated residential leasing platform for lenders, focused on automating repetitive processes such as checks into ID verification, employment, criminal record, and right-to-rent documents. The company claims that this technology can reduce leasing application processes to just 24 hours, whilst guaranteeing that successful applicants have been thoroughly vetted.
Whilst many other startups are innovating within property leasing, these generally specialize in property management workflows or marketplace listings, whereas VERO Leasing has uniquely focussed on automating risk assessments and verifications. The company also claims that its comprehensive background checks can help give lenders more visibility into the trust of an applicant, thus giving residents access to rent when they otherwise may be ineligible.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Apr 2023
$9m
SERIES B
Jun 2021
$5m
SERIES A
Total funding: $18.2m
Company benefits
- Cutting-Edge Tech - Learn the ropes to help build revolutionary technology
- Team of Experts - Learn from a collective of experts delivering best-in-class across every aspect of the company
- Flexibility - Many employees benefit from flexibility, allowing them to optimize their contributions
- Employee Wellness - Start day 1 with comprehensive medical, dental and vision insurance, commuter benefits, a 401K, and unlimited PTO because a sound mind benefits from a sound body
- Personal & Professional Development - Why find a job when you can find a career. VERO invests in your personal and professional development through feedback programs to bring out your best self and elevate your career
Company HQ
Midtown East, New York, NY
Leadership
Lou Baugier
(CEO)Experience Working in Portfolio Management for JPMorgan Chase & CO. From 2013 to 2016. Head of Development for RXR from 2016 to 2017.
Joe Ben-Zvi
(COO)Experience as Chief Revenue Officer for Nestio from 2014 to 2017. COO of TheGuarantors from 2017 to 2019.
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