Technical Support Specialist, FareHarbor
Italian
Booking solutions for tour operators
Be an early applicant
Booking solutions for tour operators
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To make experiences better for everyone.
Role
Who you are
- The FareHarbor Customer Support Team is looking for adventure-loving, hard-working, outgoing people who are comfortable with technology in our Amsterdam office
- Genuinely committed to delivering best in class customer/ technical support
- Able to work closely and effectively with others
- Comfortable working in a fast paced, goal oriented environment
- Tech-savvy, patient, curious, detail oriented and eager to problem solve
- An excellent verbal and written communicator in Italian and English
- Shift flexibility and available to work during weekends and holidays
- Bilingual: English and Italian
- Legally authorized to work in the European Union
Desirable
- Experience using Zendesk
- Experience working in customer / technical support
- Experience working in the travel industry
What the job involves
- Our Customer Support team is committed to wowing clients on a daily basis
- The accuracy, efficiency, analytical thinking, and personal attention the team gives to every client sets us far apart from other customer support teams in the industry
- Our Support Team satisfies customers by providing personalized, technical solutions around the clock and is committed to providing our clients with the best possible FareHarbor experience
- Become an expert FareHarbor user and stay on top of all new feature releases
- Handle inbound/outbound support issues via emails and phone calls
- Provide exceptional support by listening, understanding the issue, and problem-solving complex issues with customers
- Communicate across teams to ensure client needs are met
- Provide valuable feedback to the development team
- Contribute to the FareHarbor help documentation
- Help develop, improve, and implement standard operating procedures
Our take
Most holidaygoers in the US prefer to book their activities and experiences online - but when it comes to local operators, this isn’t always possible. FareHarbor has been developing software to help digitize the booking process for these smaller businesses, and over a decade, has brought more than 5,000 of them onto the books.
Along the way, FareHarbor also built up some strong momentum in the reservation management and distribution areas of the sector, which drove up the company’s valuation - making it a prime candidate for acquisition. Whilst TripAdvisor reportedly made multiple bids, FareHarbor ultimately went to Booking Holdings, the US’ largest vendor of tour company booking software.
This puts FareHarbor in a strong position. Booking Holdings is acquiring companies at a steep rate (ten in the last ten years), and good ones too - Kayak and Venga number among them. This will help FareHarbor with customer acquisition, and insulate it somewhat from any wobbles in the hospitality sector.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
8% employee growth in 12 months
Company
Funding (1 round)
May 2015
$0.2m
SEED
Total funding: $0.2m
Company HQ
Grachtengordel-Zuid, Amsterdam, Netherlands
Leadership
Matt Broten
(Software Engineer)Worked in various Software Engineering roles at Minnesota Supercomputing Institute, University of Minnesota, Open Systems International, Instant Automatic, and Artery- which they also co-founded.
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