Senior Product Designer, Two Chairs
Growth and Client Experience
$140-190k
+ Equity
Figma
Senior and Expert level
Remote in US
More information about location
In-house therapy, tailored to you
Open for applications
In-house therapy, tailored to you
501-1000 employees
B2CMental healthWellbeing
Open for applications
$140-190k
+ Equity
Figma
Senior and Expert level
Remote in US
More information about location
501-1000 employees
B2CMental healthWellbeing
Company mission
To make mental healthcare more personal, customized, and effective.
Role
Who you are
- A demonstrated history of launching thoughtful, research-driven digital products. From initial needs-finding, ideation, early-stage prototyping, testing, iteration, and delivery of high-fidelity designs, you’re able to demonstrate the impact of your design work. The products you’ve launched are beautiful, functional, and solve real problems
- Mastery of UI best practices and the knowledge of when to leverage them. You know when to push a design for the benefit of creating an ownable and delightful experience, without compromising usability or accessibility
- A deeply user-centered process, with experience processing quantitative and qualitative data into actionable insights and an iterative, metrics-driven approach to design. You know when to learn by shipping
- Excellent visual design craft, with stylistic breadth, attention to detail, and a knack for bringing delight into everyday interactions. Your portfolio showcases mastery of type, space, form, color, and visual hierarchy. You appreciate when product and brand are closely linked, and are excited to create experiences that are not only functional, but also uniquely Two Chairs
- Exceptional communication skills. You have strong interpersonal instincts and the poise to navigate the fast-paced ambiguity of a startup. You provide thorough, strategic rationale to align stakeholders towards your vision, and you feel energized when collaborating closely with a team
- Great perseverance and a superhuman low-ego. You roll up your sleeves to do whatever needs to be done
- Passion for our clients’ experiences within the mental healthcare ecosystem. You want to improve their day-to-day, and you’re ready to pave the way
- Mastery of modern responsive web conventions and the ability to execute against them within Figma workflows. You have working knowledge of the capabilities and constraints of front-end web technologies
- Experience working with electronic health records (EHRs), telemedicine platforms, healthcare compliance and regulatory standards (HIPAA or GDPR), and protected health information (PHI)
What the job involves
- Design sits at the center of the Two Chairs experience. As a Senior Product Designer on our Client Experience squad, you’ll help redefine how people experience mental healthcare, infusing every moment of their Two Chairs journey with care and joy
- This is an opportunity to use your product design chops to build a product that enables all people to access the effective, modern mental healthcare they deserve
- You’ll be joining a team of design craftspeople who are passionate about making a difference in mental healthcare — we’re all about building authentic empathy for our users, boldly reimagining their tools, and paving the way towards a better mental healthcare system
- All while caring for every single pixel
- Surrounded by smart, ambitious and caring cross-functional teammates, you’ll have the opportunity to partner across all disciplines, developing deep clinical partnerships and amplifying the clinical perspective through the research, design, and development of beautifully elegant UI
- You'll be responsible for building tools that enable clients at Two Chairs to get started in care and meet their mental healthcare goals
- You’ll use design to help make mental healthcare accessible to all
- Shape our vision of the Two Chairs Experience. You’ll partner with product, engineering, and clinical counterparts to imagine and evoke a world where clients easily get started and joyfully receive life-changing care
- Your vision will drive our roadmap and build momentum across the organization
- Build your way towards this vision. You’ll design end-to-end journeys that help clients receive effective mental healthcare, serving as an expert of product design craft and evangelist of design excellence
- You'll collaborate closely with cross-functional counterparts to design user flows, prototypes, and high-fidelity product features that support our business goals and serve our clients (while delighting them along the way)
- Guide our conversion point-of-view. You’ll partner closely with leaders across the company to understand our growth funnel, then test your way towards the right suite of experiences, tools, and touchpoints to bring clients into care with ease
- You’ll reimagine our Client Experience with these learnings in mind
- Thoughtfully consider your users in each design decision you make. You’ll be devoted to building empathy for their individual needs, consistently weaving their perspectives into your solutions, and always prioritizing diversity, inclusion, and representation in your work. You’ll bring empathy and intention to each design choice you make
- Play a foundational role in designing and implementing the Two Chairs Design System. You’ll introduce new ways to leverage a modular design system while continuously evolving how our design language embraces our cross-platform experience
- You’ll uplevel the product design toolkit to ensure every touchpoint feels cohesive, successful, and pixel-perfect
- The Two Chairs digital products will grow to embody both your strategic points-of-view and aesthetic stamp
- Where you’ll make an impact in the first 90 days:
- Develop deep, collaborative partnerships with your design peers
- Build strong relationships with your core counterparts in our product, engineering, and clinical functions
- Meet and start to understand your users, their needs, and their hopes
- Ship your first features
- Contribute to the evolution and maintenance of our design systems and UI
- Where you’ll make an impact in the first year:
- Activate the product vision for our Two Chairs experience
- Ship elegant solutions to complex, multifaceted workflows that help clients enter into care and push our business forward
- Enable an environment of continuous improvement. Iterate and improve upon the process, protocols, and rituals that enable design at Two Chairs
- Raise the volume on the voice of your user: Current and prospective clients
- Develop your point-of-view on how technology and design can impact the way clients engage with care
- Champion design across the company. Bring great design, research, and design-thinking to your squad (and beyond)
Our take
Two Chairs is a digital therapy platform that matches clients with therapists based on their medical history, preferences and goals. Unlike many digital-only tools, the company operates a network of physical clinics in the San Francisco Bay Area where patients can receive in-person consultations.
It's part of a growing generation of mental health startups that are seeking to disrupt a costly and highly fragmented sector of the healthcare industry. Two Chairs is focusing on matching as a key differentiator, as it believes finding a good match is the best leading indicator of success in therapy.
A core challenge for Two Chairs will be growing its brick-and-mortar footprint. Growing a network of physical clinics will be capital-intensive and not as scalable as digital alternatives (the company faces competition from the likes of Basis, Wisdo, Aura, and more). But the company has enjoyed considerable success in funding rounds, and its 2024 investment will be used to hire more therapists, expand into new territories, and finesse its technology.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Apr 2024
$50m
SERIES C
Aug 2019
$21m
SERIES B
Total funding: $78m
Company benefits
- Comprehensive medical, vision, and dental for you and your family
- 401(k) plan
- Long Term Disability
- Basic Life Insurance
- Flexible Spending Accounts, including a $500 company contribution each year for your health
- Commuter Benefits
- Ample PTO, including a week long company winter holiday closure
- Paid parental leave
Company values
- In it together
- Center the client
- Embrace differences
- Act and adapt
- Raise the bar
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Alex Katz
(CEO & Founder)Having spent 2 years at McKinsey, they worked for Palantir for a further 2 years. They left their Enterprise Lead role in April 2016 to found Two Chairs 2 months later.
Share this job
View 9 more jobs at Two Chairs