Customer Support Specialist, Capella Space
$58.4-73k
Space-based radar Earth observation satellites
Be an early applicant
Space-based radar Earth observation satellites
201-500 employees
Be an early applicant
$58.4-73k
201-500 employees
Company mission
To make timely Earth observation an essential tool for commerce, conservation, and well-being.
Role
Who you are
- To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), Capella Employees must be a U.S. citizen, lawful U.S. permanent resident (i.e. , current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce, as applicable
Desirable
- Experience with remotely-sensed imagery and data products, SAR a bonus
- Experience in customer support in a technical DaaS or SaaS role
- Minimum 2 years of experience in external customer focused roles
- Undergraduate degree or technical certification in Geography, GIS, or Remote Sensing Technology preferred
What the job involves
- Capella is seeking a team member to join our growing Customer Support team
- As a Customer Support Specialist, you are part of the Mission Solutions team reporting to the Senior Mission Solutions Director
- As our customers’ first point of contact, you will help them to resolve questions about order placement and tasking requests, system functions and account issues, and other Tier 1 support needs
- You will also coordinate closely with many other teams within Capella to investigate and resolve more complex issues
- Customer Support Specialists will learn deep system and product knowledge at Capella through hands-on problem solving
- This position requires rotating on-call support on nights, weekends, and holidays
- Troubleshoot and resolve Tier 1 customer issues; escalate complex cases to Engineering/Product teams and track resolution
- Document troubleshooting steps and contribute to knowledge base updates
- Guide new customers through account setup and onboarding
- Deliver polished customer service through email, virtual meetings, video recordings, and occasional phone calls
- Build strong relationships with customers and internal stakeholders, embodying company core values in every interaction
- Share recurring issues and customer feedback with Product and Customer Success teams to improve the customer experience
- Support Business Development, Product, Customer Success, and other internal teams across the customer journey
- Participate in a weekly on-call rotation (approx. once per month, including nights, weekends, and holidays)
- Learn and develop expertise in Capella products and systems, as well as third-party applications (Console, Bruno, Hubspot, CLI, AWS Snowflake, Jupyter Notebooks, GIS tools)
- Maintain exceptional attention to detail in all communications and deliverables
Our take
Earth observation in the form of satellite imagery is in high demand. With climate change, supply chain, and defense operations all requiring high-quality observation data, the race is on to provide the clearest, most timely images - and Capella Space is one private company leading the charge.
Capella Space commands a synthetic aperture radar (SAR) constellation in low-earth orbit that clients can use to access real-time visibility of facts on the ground. It’s the first US company to do so, and has won a correspondingly leading slate of customers that include the U.S. National Reconnaissance Office, the U.S. Air Force, Geospatial, and RSI.
As the urgency of addressing global issues increases, the demand for Capella Space’s services is almost certain to rise. This puts the company in a great position to pursue further success, having already established itself as a key player in the market. It has also seen good funding that will help expand its imaging capacity and develop new data products, and has become one of the first commercial earth observation companies to secure a contract to work with the government on its program to boost US resilience in space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jan 2023
$60m
GROWTH EQUITY VC
Apr 2022
$97m
SERIES C
Total funding: $234m
Company benefits
- Medical/Dental/Vision
- Disability and Life Insurance
- 401k plan
- Equity
- Health Care, Dependent Care FSAs
- Commuter/Parking Flex Spending
- Flexible Vacation Policy
- In-Office Lunch Program
- Dog Friendly Work Environment (SF)
Company HQ
Mission District, San Francisco, CA
Leadership
Payam Banazadeh
(Board Member & Founder)Worked in software development at NASA's Jet Propulsion Laboratory, ultimately taking up a Lead Project Engineer role there. Subsequently worked as a Project Manager at Stanford. Is now a member of advisory committees at the NOAA and University of Texas, Austin, as well as a Board Member at the National Security Space Association (NSSA).
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