Customer Support Specialist, Rentman
Spanish Speaker
Plus a “13th month” annual bonus based on company results
Event & media production management
Be an early applicant
Event & media production management
21-100 employees
Be an early applicant
Plus a “13th month” annual bonus based on company results
21-100 employees
Company mission
To make work for event service providers easier and more productive.
Role
Who you are
- At least a year of experience in customer support or a similar role where you’ve interacted directly with customers
- Fluent in Spanish with a strong command of English, ready to connect with customers in both languages
- Great at managing your time, juggling priorities, and staying organized even when things move fast
- Truly care about creating amazing customer experiences and making sure people leave happy
- A personality that fits at Rentman: takes ownership, loves working with others, is curious, and gets motivated by solving challenges as a team
What the job involves
- As a Customer Support Specialist, you’ll be the expert who helps both English- and Spanish-speaking customers get the most out of Rentman
- You’ll make a real impact by solving problems, sharing insights, and ensuring our Spanish-speaking users get fast, top-quality support when they need it most
- You’ll be part of a passionate, customer-focused team that’s all about creating smooth experiences, reducing wait times, and turning feedback into real product improvements
- With your sharp communication skills and customer focused mindset, you’ll help elevate customer happiness and play a key role in growing Rentman’s presence across Spanish-speaking markets
- Help Rentman customers when they reach out to Support via email, chat or call
- Take full ownership of your queues. Making sure you are helping customers in a timely manner and nothing falls through the cracks
- Gather and share product feedback from Rentman customers to help improve our platform and overall user experience
- Maintain Zendesk and Aircall data up to date to leverage customers’ experience and drive customer-centric initiatives and improvements
- Take part in internal projects, sharing knowledge and collaborating with the team to grow, learn, and contribute to company success
- Lead customer training sessions, helping users get the most out of our product with clear, effective guidance
- As a Rentman subject-matter expert, help onboard and educate customers by participating in knowledge sessions like webinars or tradeshows
Application process
- Call with recruiter an introduction to Rentman & the process (30 mins)
- Interview about Past Experience & Culture (60 mins)
- Take-home assignment (max 120 mins)
- On-site Final Skills Interview (60 mins)
Our take
Events are a major part of any industry, and require a lot of logistics and organisation. Rentman has capitalised on the necessity and difficulty of events by building a software platform that supports the events and media production industry in managing their people and equipment.
Event management and production teams can use Rentmans cloud-based software to manage gear and crew, all from one central base of operations, with features including scheduling, invoicing, reporting and tracking. Thus, the many moving parts of an event are centralised and streamlined - whether for a corporate live streaming broadcast or a wedding.
Rentman’s 250,000 strong user base has spread to over 100 countries, evidencing the company’s savvy and vital niche in the event software market. A spinout from Utrecht University, the company remained bootstrapped up until 2023 when it raised an impressive funding round that will allow it to grow through acquisitions and develop more products.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Dec 2023
$23.3m
GROWTH EQUITY VC
Total funding: $23.3m
Company benefits
- Work with an ambitious, young and inclusive international team
- A “13th month” annual performance bonus based on company results
- 25 days of paid vacation
- Hybrid WFH policy & work from anywhere 4 weeks a year
- Annual training budget
- Fun team activities
- A Pension plan with a monthly contribution from us as your employer
- Group health benefits through ManuLife
- After 5 years employment you get a paid sabbatical of 4 weeks
- An amazing open and light office at the centre of Toronto
Company HQ
Nobelstraat, Utrecht, Netherlands
Leadership
Roy van den Broek
(CEO)Previously Sound Engineer at RvdB Geluidstechniek, and Backend Developer at Softmedia Interactive.
Salary benchmarks
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