Customer Success Specialist, Pagefreezer Software
CA$55-65k
More information about location
Compliance and eDiscovery tools
Open for applications
Compliance and eDiscovery tools
21-100 employees
Open for applications
CA$55-65k
More information about location
21-100 employees
Company mission
To make the Internet a safer place by delivering solutions that transform how people protect integrity online, ensuring accountability and enabling the pursuit of justice.
Role
Who you are
- Alignment with our Core Values
- Can ensure a positive customer experience is achieved while also exceeding quotas
- Past success in a SAAS business-to-business account management role before, responsible for delivering strategic revenue retention and growth
- Comfortable with computers, software, tech, and IT environments
- Bonus points for familiarity with legal, compliance and/or records management technologies
- Curious, learns really quickly, without fear of failure or challenges. Open to coaching and feedback
- Able to strategize account management, uncover opportunities, and close deals confidently
- Know how to lead a customer through a complex renewal or renegotiation to reach a mutually beneficial outcome
- Comfortable navigating complex and technical conversations with senior stakeholders to relay the value proposition of our products and services
- Strong communication and presentation skills live, over phone, written, or online. Adaptable and clear, no matter the technical knowledge, seniority, or number of stakeholders
- Solid problem solver. You search for or build solutions when needed
- Competitive with yourself -- you love to learn new things, continuously improve, acquire new skills, and succeed!
- Able to independently prioritize projects and opportunities based on guidance from your manager
- Familiarity with CRMs and other sales technologies (we use HubSpot), LinkedIn, and Zoom
- Able to adopt and improve our current processes or create solutions from scratch
What the job involves
- As part of the Customer Success team, execute the vision for the Customer Success team that enables Pagefreezer to achieve its mission, vision, and goals in a Values-aligned way
- Build and expand relationships resulting in trust, increased engagement and satisfaction, retention, and joint success between Pagefreezer and our customers
- Pitch and demonstrate Pagefreezer solutions to meet current customer business needs that they may not be aware of yet
- Know the ins and outs and who’s who of your accounts and their goals and priorities
- Build alignment with customer goals to ensure they’re maximizing their investment in us
- Advocate for the customer internally, including gathering and sharing their feedback, escalating issues and requests to Support and translating our response back to them in clear ways that resolves concerns and ensures retention
- Grow assigned account revenue and increase product adoption
- Create and execute a strategic, proactive plan to engage your contacts throughout the customer lifecycle to identify opportunities and sell additional products and services
- Drive customer renewals by delivering value, negotiating successful renewal contracts, and ensuring timely payments are made
- Meet or exceed revenue pipeline and retention targets
- Proactively nurture your book of customer accounts using our tools, processes, and playbook
- Ensure healthy CRM hygiene: your CRM is up to date and full of helpful notes
- Keep customers informed about the latest Pagefreezer news and releases that are relevant to them
- Collaborate with the Onboarding & Implementation, and Support teams to ensure a smooth experience for customers
Our take
Compliance in large companies has become a vital focus through the 2020s, and Pagefreezer helps keep electronic records and record conversations that may be sensitive or important. Working through all stages of the information governance life cycle, Pagefreezer builds software for creation, retention, management and disposal of electronic data, all on one platform.
Founded in 2009, technology has caught up with Pagefreezer’s archiving solutions, as has the demand for its product. Remote work growth has led to rises in cybersecurity threats across platforms such as Slack and Microsoft Teams. It's built up a large clientele of companies of all sizes, including enterprises such as Lyft, Motorola and Equifax.
Pagefreezer has not publicly announced any funding since its founding, but perhaps it hasn’t had to, as more companies invest in software that can reduce the risk of data breaches on endpoint devices and in hybrid work environments.
Steph
Company Specialist at Welcome to the Jungle
Insights
1% employee growth in 12 months
Company
Funding (2 rounds)
May 2016
$1.7m
SERIES B
Jan 2015
$0.3m
SEED
Total funding: $2m
Company benefits
- Extended Health Insurance
- $600 Lifestyle Spending Account
- $1000 annual learning budget
- Tax-Free Savings Account and RRSP matching
- Paid Time Off
- Solid product suite in a niche industry worth over $1B
- ESOP
- Privately owned and profitable
- Flexible Work environment
- Work from (almost) anywhere
- Career Development Framework
- WFH Stipend
- Vancouver, Canada/Delft, NL offices to drop-in
Company values
- Make it Personal - Pagefreezer treats colleagues, customers and collaborators as individuals, with integrity and care, always taking extra steps to make these relationships authentic.
- Improve Continuously - Pagefreezer pursues learning and growth while incrementally iterating – personally and professionally.
- Speak your Mind - Pagefreezer spends just as much time listening as talking, invite multiple perspectives, and build trust and respect through honest, transparent, and direct communication.
- Create Balance Everywhere - Pagefreezer is flexible, aims for middle ground, and never forgets to have fun.
- Win & Lose as a Team - Pagefreezer strives, struggles, and succeeds as a team to create added value while leaving egos at the door regardless of location, role, department, or seniority.
- And Make it Happen - Pagefreezer is proactive, empowered, and accountable as leaders to innovate solutions it's proud of.
Company HQ
Gastown, Vancouver, BC
Leadership
Michael Riedijk
(CEO)Currently Founder & CEO at Lucent BioSciences, Inc and West Coast Ventures, Inc.
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