Customer Success Manager, emnify
French Speaker
Cloud-based services for IoT communications
Open for applications
Cloud-based services for IoT communications
101-200 employees
Open for applications
101-200 employees
Company mission
To redefine IoT connectivity and deliver meaningful, impactful experiences for businesses worldwide.
Role
Who you are
- Customer-centric professional who enjoys challenges, thrives in dynamic environments, and is passionate about IoT and new technologies
- This role requires a blend of technical curiosity, strong interpersonal skills, and the ability to align our offerings with customer needs to deliver measurable results
- Experience in IoT, telco, network infrastructure, cloud infrastructure, or embedded systems, within Customer Success, Account Management, Support, or Consulting roles
- Strong understanding of networking topics (e.g., IP addresses, VPN) and enthusiasm for IoT, M2M, and Telecom solutions
- Proven success in upselling, cross-selling, and renewal management, with a commercial, problem-solving approach and customer-focused mindset
- High ownership and proactivity with a solution-oriented mentality in fast-paced environments
- Exceptional communication skills in English and French (both written and verbal) to effectively guide and support our customers
What the job involves
- Join our ambitious Customer Success Management team and play a crucial role in driving customer satisfaction, retention, and revenue growth at emnify!
- As a Customer Success Manager, you will own and manage relationships with mid-market accounts, ensuring customers derive maximum value from our IoT solutions
- Upselling and cross-selling: Identify and execute opportunities for account expansion by aligning customer needs with business goals
- Renewal management: Drive end-to-end renewals, ensuring timely communication, addressing challenges, and securing ongoing customer partnerships
- Customer relationship building: Develop trusted relationships with key stakeholders to enhance satisfaction and loyalty
- Proactive account monitoring: Analyze customer usage data to identify opportunities and mitigate risks proactively
- Cross-functional collaboration: Work closely with Sales, Marketing, and Product teams to share customer insights and refine our offerings
Our take
emnify is the leading cloud communication platform provider for IoT - it provides a cloud-based infrastructure to allow companies and businesses to seamlessly scale up operations globally, creating a pain-free integration process.
The company provides reliable and robust cellular IoT connectivity for a wide range of devices, including those in the agriculture, energy meter, health, and mobility sectors. emnify aims to be customer-focused and works with experts who allow the company to operate within over 70 countries.
A $57M investment in 2022 has significantly scaled emnify's operations, Following a successful launch in Brazil, the company plans to serve Spanish-speaking customers across Latin America, tapping into the growing demand for IoT connectivity. By leveraging its SuperNetwork, which connects to over 530 cellular networks worldwide, emnify aims to deliver scalable and secure solutions across diverse industries.
Freddie
Company Specialist at Welcome to the Jungle
Insights
22% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2022
$56.4m
SERIES B
Oct 2019
$9.1m
SERIES A
Total funding: $79.1m
Company benefits
- Learning culture: It’s all about your growth. emnify puts a lot of effort into setting up different learning opportunities for everyone. We are currently focusing on leadership coaching with our partner Gallup with their strengthsfinder approach. We enable leaders to identify their strengths to continue their learning journey. We offer emerging leaders with our partner Junto to connect with other leaders from similar companies to learn together and grow a network. On top of that our employees benefit from lunch & learn sessions to learn and understand different parts of the business better and leverage the different skills from each other.
- Mental health: The last couple of years were full of challenges for everyone. We believe your mental wellbeing is everything to us. That's why we have partnered with Plumm to bring you the very best mental health care. Plumm will give you the support you need – or want – and empower you to be the best you! Better yet, it’s entirely online. You can work on any goal you want, anytime, from anywhere, and use any well-being resource that works for you! You benefit from 1on1 video sessions with certified therapists, chat therapy sessions or online courses for meditation and even more
- Celebrate success together: We empower leaders to spend some quality time with their teams and get together for dinners, workshops, or other fun activities. Building relationships in your team and beyond is key to form and maintain a high-performance culture that ensures a successful and competitive business. We want work to be fun and achieve challenging goals together. Beyond the quarterly events we also have company events like summer or christmas parties where everyone gets together to ensure people focused culture
- Flexible working approach: As a global company, our colleagues work around the world and in different time zones. Flexibility is key to us. emnify has chosen the hybrid approach to focus on growing their existing hubs further. Whereas our GTM organization in the US is completely remote because there is no hub for them yet. We offer professional relocation services, employer of record and remote working policy. We know great talents are spread around the world or have their families in different countries. We are not a remote culture. We believe driving transformation and embracing customer centricity can be done best in our hybrid working environment where we can learn and grow together
Company HQ
Kreuzberg, Berlin, BE
Leadership
Frank Stoecker
(Co-Founder & CEO)Held roles as VP of Messaging at Brodos and Syniverse. Was also a Managing Director at End2End Connectivity and a General Manager of Messaging at MACH.
Martin Giess
(Co-Founder)Previously an Application Manager at Brodos and the VP of Technology at MACH and Syniverse.
Alexander Schebler
(Co-Founder & VP of Network Access)Previously an Account Manager at Brodos, the Director of Sales at End2End Connectivity, and a VP of Sales and Carrier Relations at MACH and Syniverse.
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