Gaming Support Agent, 5CA

Italian Speaker

Salary not provided

Entry and Junior level

Remote from Europe, UK

Outsourced customer support for gaming, digital services & beyond

Job no longer available

Outsourced customer support for gaming, digital services & beyond

1001+ employees

B2BCommunicationCustomer service

Job no longer available

Salary not provided

Entry and Junior level

Remote from Europe, UK

1001+ employees

B2BCommunicationCustomer service

Company mission

To optimize customer journeys with tailor-made CX.

Job

Company

Role

Who you are

You speak Italian and English at an advanced level
You have in-depth gaming knowledge and love anything related to video games
You own a PS4, PS5, Xbox One, Xbox One Series X, Nintendo Switch or a modern gaming PC/laptop
You are a fast learner, take initiative and excel at troubleshooting
You have a dedicated quiet workspace located within your residence
(Optional) Experience in a Customer service environment is a plus
A minimum internet speed of 10 Mb/s download and 10 Mb/s upload with Latency < 200ms, internationally
A minimum of 8 GB RAM
A 64-bit version of Windows 10 or newer, or macOS 10.11 or newer
An Intel Core i5-8260U or better/similar
An AMD HD 7870 Graphics card or better/similar
A smartphone usable for two-factor authentication that runs at least:
Android 8.0 or newer
Apple iOS 15.0 or newer

What the job involves

As a Gaming Support Agent at 5CA, you'll handle customer support issues for an assigned game studio
You'll help players with account and technical issues and resolve purchase- and gameplay-related queries
You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work
You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love

Application process

As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked-In, Facebook and Instagram. For further details, please refer to our privacy policy
Please note that as part of the recruitment process, all candidates who apply will be tested on their language capabilities, internet speed, hardware specifications, and cognitive abilities

Our take

5CA is a remote-first customer support outsourcing provider, delivering global multilingual CX services for gaming and consumer electronics businesses. Its network of work-from-home agents supply 24/7 support, that can scale alongside clients' needs.

Operating since 1998, and with its remote model implemented over a decade ago, 5CA has continuously adapted - for example by expanding to serve gaming companies as the media's popularity began. As more people than ever look for remote opportunities to work, and the customer experience becomes more valued, 5CA is in a great position to grow its network and secure further success in the future.

Freddie

Company Specialist at Welcome to the Jungle

Insights

-5% employee growth in 12 months

Glassdoor (3.8)

Company

Company benefits

Small and focused teams
Remote-first policy
Diverse, international team
Complimentary online training courses

Company HQ

Hoog-Catharijne CS en Leidseveer, Utrecht, Netherlands

Leadership

Otto van Haaren

(Founder & CEO)

Previously an Export Manager at primax.

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