Software Engineer, loveholidays
Manage My Booking
Tuesday - Thursday
3+ days a week in office (Hammersmith, London)
Holiday booking service
Be an early applicant
Holiday booking service
201-500 employees
Be an early applicant
Tuesday - Thursday
3+ days a week in office (Hammersmith, London)
201-500 employees
Company mission
Loveholiday's mission is to create the ultimate online travel experience.
Role
Who you are
- You have a solid understanding of the TypeScript ecosystem, including some experience with React, TypeScript, or Node.js, and you’re open to learning and working with other programming languages like Java
- You are a motivated engineer who enjoys working with cross-functional teams to help build products that deliver a great experience for our customers after booking
- You enjoy collaborating with others to achieve shared goals and are eager to share your knowledge with the team. You set a positive example through your work and are open to helping and learning alongside other engineers
- Applying a product mindset, you solve for end users first, with technology being a means to an end
- You have a constant interest in learning more about the latest trends in the wider industry, and want to grow further. We strive to support engineers in their growth and will give you the platform to do it
- You have some experience owning applications end to end, from specification to coding, to deploying, running and monitoring in production with tools such as Prometheus and Loki
Desirable
- You’ve worked in a team with a “you build it, you run it” ethos before
- You possess good knowledge in mobile development as sometimes we need to work on native plugins
- You are a product engineer, interested in solving business problems and see technology as a means to an end
What the job involves
- The MMB (Manage My Booking) team is part of our Managing Department, dedicated to enhancing the post-booking experience for our customers
- Our team focuses on empowering customers to seamlessly manage their bookings, ensuring they can handle inquiries and make changes with ease
- We are responsible for continuously improving our platform in line with our vision: "An effortless experience at your fingertips," delivering a customer journey that is intuitive, efficient, and hassle-free
- Join our dynamic Manage My Booking (MMB) team, where you'll play a pivotal role in enhancing our customers' holiday experience
- After booking, we ensure they have all the right information at their fingertips, while also empowering them to make any necessary changes with ease
- Our team is focused on modernising the platform by migrating key pages from a legacy codebase, enabling greater scalability and flexibility
- Additionally, you'll contribute to running impactful experiments aimed at reducing customer inquiries, minimising support tickets, and boosting overall customer satisfaction (CSAT)
- Engineers on the team are responsible for leading product and technical initiatives, helping to ideate and build experiments, and mentoring others in their areas of expertise
- Enhancing the post-booking experience by conducting experiments on features designed to reduce customer friction
- Your focus will be on providing customers with the essential information they need and streamlining the process for making any necessary changes
- Work across our stack - from optimising the ultra-fast performance of our app, to deploying GraphQL changes, to working with BigQuery and our Data Mesh, to rolling out new features validating they are making the right impact
- The team primarily uses React, Typescript, GraphQL, Node, Capacitor, Java and Swift
- However we employ many different languages across our teams and encourage engineers to work across the entire stack and use the right tool for the job - from our Kubernetes infrastructure to our app native plugins
Application process
- 1st stage interview with two engineers from the team
- Tech challenge - you can choose between a live and take home option
- Final stage - consisting of discussions around three key areas
Salary benchmarks
Our take
Travel, both domestic and overseas, has been a huge part of the British economy since the late 20th century. In 2019, UK residents spent £43 billion on foreign holidays - almost double the amount spent a decade before.
Despite travel companies suffering considerable reputation damage back in 2020, as they struggled to refund customers whose booked holidays were suddenly cancelled, the appeal of companies like loveholidays to holidaymakers will undoubtedly endure seeing as they make the process of booking holidays much easier.
In the nearest future, loveholidays will need to focus on maintaining its reputation, especially given the wide array of direct competitors who could steal market share. At present, however, loveholidays is still one of the fastest growing online travel agents. If it can keep up the practices which have brought it success over the past 10 years, loveholidays is still in a good position to keep its growth strong for few years to come.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
44% female employees
39% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"The company has made a deliberate decision to invest in great engineers and give us the autonomy and accountability to pick the best tool for the..."
Funding (2 rounds)
Oct 2016
$3.8m
EARLY VC
May 2011
$2.6m
EARLY VC
Total funding: $6.4m
Company benefits
- Discounted holidays for you, your family and friends
- 25 days of annual leave + bank holidays
- Company pension contributions at 5%
- Individual training budget for courses, seminars and memberships to professional bodies
- High degree of autonomy in a strong collaborative environment
- Cycle to work scheme, season ticket loan and eye care vouchers
- Hybrid working with 3 days working in our office (London) and 2 days WFH per week
- Sustainably sourced fruit baskets in the office kitchen
- Increased annual leave for long service
- Ability to buy and sell annual leave
- Enhanced maternity pay = 6 weeks of full pay and 20 weeks at 50% pay
- Enhanced paternity pay = 4 weeks of full pay
Company values
- We are entrepreneurs - We’re proudly commercial, we do more with less, we own the decisions we make and the actions we take
- Everything is written in pencil - As we grow, we think smaller, act quicker and continuously evolve the way we organise our work
- We organise for speed - A flat structure with small teams, allows us to move quickly
- We believe in Team - We’re all in it together
Company HQ
Hammersmith, London, UK
Articles
Leadership
Jonny Marsh
(Non Executive Director)An engineering graduate from the University of Bath, Jonny is also the founder and ex-CEO of nmqa Ltd and co-founder of travelmatch. He served as Loveholiday's COO until 2019.
Alex Francis
(Non Executive Director)Founded travelmatch in 2007 and then loveholidays in 2012, quickly becoming the fastest growing business in the UK by 2019. Now acting as a non-exec for the business since stepping down as CEO in 2020.
People progressing
Joined as UX/Design Manager in 2011, promoted 3 times in 10 years to current position of Lead User Researcher, having previously worked as Senior Product Designer.
Diversity, Equity & Inclusion at loveholidays
Clodagh Beatty (Head of Talent Management, Learning & DE&I)
- We recently hired a Head of L&D, Diversity, Equity & Inclusion to support us in our ongoing commitments to creating an inclusive environment, as well as providing growth opportunities for all our employees
- We want all applicants to feel they can belong at loveholidays
- We have employees from all walks of life and we are only interested in assessing your skills, attitude and talent!
- We support Employee Resource Groups - recently launched our Women's Network at loveholidays
Share this job
View 23 more jobs at loveholidays