Enterprise Account Executive, Ultimate
Conversational AI customer service builder
Job no longer available
Conversational AI customer service builder
201-500 employees
Job no longer available
201-500 employees
Company mission
To bring joy to customer service through the world’s most powerful virtual agent platform.
Role
Who you are
- We are seeking a high-performing Enterprise Account Executive who will have the exciting chance to create mind share and adoption within Zendesk's highest potential enterprise accounts in key industry verticals
- You have a consistent history of sales success in specific industries with a deep understanding of current industry critical metrics, challenges and priorities and typically have established executive relationships within major industry accounts
- You bring a business background that enables you to find, build and close new enterprise opportunities, engage at the C level, as well as a sales skill set to easily interact with enterprise customers
- You should also have a proven ability to think strategically about finding new business, product, and technical challenges, with the ability to build and convey compelling value propositions
- Bachelor's degree
- Experience selling to VP and C level executives at large enterprises
- Fluent German essential
- 5+ years of enterprise software selling experience; SaaS experience strongly preferred and CX SaaS experience a huge plus
- Proven track record of success with large and complex deals
- Experience managing and closing complex sales-cycles using solution selling techniques
- Routinely over-achieving quota (top 10% in your company)
- Strong interpersonal and presentation skills
- Exceptional verbal and written communication skills
- Experience working in a dynamic, agile company and sales team
- Willingness to travel
What the job involves
- This is a chance to build the Platform experience at Zendesk from the ground up and lead the charge in this industry specific expansion
- You're responsible for selling transformative industry solutions in both existing and new Zendesk accounts in collaboration with the Zendesk executive team and subject matter authorities. Your success will be viewed by bookings and overall customer adoption
- Lead and develop a subset of Zendesk's top accounts within a given industry vertical
- Collaboratively develop industry specific GTM strategy and plan with larger Zendesk team
- Develop detailed multi year account strategy and objectives for each account aligned to a quarterly execution plan and manage customer, Zendesk and partner teams to plan deliverables/milestones
- Develop and nurture CXO relationships at assigned accounts in order to craft new opportunities and expand existing business which will be measured by new bookings and expansion revenue
- Identify and develop partner relationships to build an industry partner ecosystem working with Zendesk’s Channels and Alliances teams
- Ultimate point of accountability for all customer issues and opportunities, communicating and intensifying, when needed, to the Zendesk leadership team
- Follow Zendesk sales process, tracking all critical activities and ensuring a deep understanding of the status of a deal at every stage of the process
- Work with industry solution architecture team to Influence product direction by facilitating structured industry forums for customer feedback to the product management, engineering and ISV teams
Our take
In the rapidly evolving landscape of digital transformation and eCommerce, businesses are locked in fierce competition, elevating the significance of customer experience. This places considerable strain on customer support teams to deliver exceptional services while managing costs. The solution to this challenge lies in AI-powered digital support automation.
Ultimate provides a no-code automation platform capable of automating up to 60% of support workloads. With a focus on NLP-powered technology, Ultimate has given itself a strategic edge. Its conversational AI is available in 109 languages, consistently positioning the company as a top contender in G2.
The onset of 2022 markets a string of successes for Ultimate, including a record-breaking first half, the appointment of a global customer success executive, and ongoing product innovation. Impressively, the company achieved a 166% growth in new brand partnerships year-on-year, securing major deals with influential names like Zoopla, Get Your Guide, iCard, and Conekta. Now the company is focused on expanding its presence in the US, while also securing even more strategic partnerships.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Dec 2020
$20m
SERIES A
Nov 2019
$3.5m
SEED
Total funding: $28.9m
Company benefits
- Scaled professional development: We're passionate about up-skilling our team and providing people with internal opportunities, so we all grow together
- Bespoke personal growth: Learn a new language, train for a marathon, take a coding course. Our personal development budget has you covered
- Flexible working: From office-lovers to homebodies, and anywhere in between, we encourage our team to work from their preferred location
Company HQ
Kreuzberg, Berlin, Germany
Leadership
Sarah Al-Hussaini
(Co-Founder & COO)An investment banker turned CX & AI expert, Sarah is passionate about diversity in tech and its power to create a better world. They were awarded Forbes 30 Under 30 in 2019.
Reetu Kainulainen
(Co-Founder & CEO)Reetu’s vision for Ultimate led tech giants like Maki Ventures and Techstars to back the fast-growing company. They are passionate about using AI to make CS agents’ careers more rewarding and joyful.
Jaakko Pasanen
(Co-Founder & CSO)As Ultimate’s Chief Science Officer, co-founder Jaakko leads the company’s in-house AI research unit in its mission to build the most powerful virtual agent platform for customer support.
Markus Rautio
(Co-Founder)Ever since they helped develop what would become Ultimate at a Helsinki hackathon, Lead Engineer Markus has been using their technical expertise to build products with meaning alongside his co-founders.
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