Director of Outbound Product Management, ServiceNow
App Engine GTM
$207.3-362.7k
Plus equity (when applicable), and variable/incentive compensation
Cloud-based digital workflows for enterprises
Job no longer available
Cloud-based digital workflows for enterprises
1001+ employees
Job no longer available
$207.3-362.7k
Plus equity (when applicable), and variable/incentive compensation
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- 15+ years of progressive leadership experience in enterprise software or SaaS product management, with a proven track record of:
- Building and scaling business functions
- Driving strategic initiatives with measurable business outcomes
- Developing comprehensive business strategies that deliver sustainable growth
- Exceptional leadership capabilities demonstrated through:
- Ability to build and transform organizational capabilities
- Strong cross-functional leadership with proven ability to influence extended and virtual teams
- Deep understanding of market dynamics and competitive landscapes
- Advanced communication and strategic engagement skills, including:
- Exceptional ability to articulate complex business plans and individual/team contributions
- Masterful networking and influencing skills across all organizational levels
- Proven track record of engaging with customers, partners, and industry influencers
- Strategic thinking and execution capabilities characterized by:
- Extreme sense of ownership and bias towards action
- Ability to make high-impact business decisions
- Demonstrated customer obsession and commitment to driving business outcomes
- Professional credentials:
- Bachelor's degree in a relevant field (Business, Technology, Engineering)
- MBA or advanced degree preferred
- Industry certifications or strategic leadership training a plus
- Personal attributes that drive success:
- Adaptable and agile in fast-paced, ambitious environments
- Commitment to continuous learning and organizational development
- Ability to balance strategic vision with hands-on execution
- Extreme sense of ownership
- Strong bias towards action
- Customer-obsessed mindset
- Ability to balance strategic thinking with hands-on execution
- Commitment to continuous improvement and learning
What the job involves
- As a Director-level team leader, you will provide strategic leadership for the App Engine GTM Outbound Product Management function, driving business decisions with mid- to long-term impact
- You will be responsible for developing and implementing work group strategies, policies, and plans that position ServiceNow's App Engine and Generative AI solutions for sustainable growth and market dominance
- Develop and drive comprehensive business plans for App Engine and Now Assist for Creator
- Identify and pursue business opportunities that ensure sustainable growth and market dominance
- Make high-impact strategic decisions affecting multiple organizational stakeholders
- Define and execute innovative product launch strategies across product, operations, pricing, marketing, and other go-to-market teams
- Lead and develop a high-performance outbound product management team
- Create and implement capability development plans to close skill gaps
- Drive cross-functional integration and alignment of objectives
- Continuously improve team performance through strategic interventions and coaching
- Ensure team understands their contribution to overall company strategy
- Develop deep market insights to influence long-term monetization roadmap
- Create comprehensive customer/partner/presales enablement strategies for App Engine solutions
- Promote ServiceNow's vision with industry influencers, strategic partners, and analyst firms
- Maintain advanced awareness of external market dynamics and competitive landscape
- Strategically allocate resources for product management function
- Develop, manage, and be accountable for work group budget
- Design and implement performance metrics and tracking mechanisms
- Optimize resource allocation to support business objectives
- Balance strategic planning with operational execution
- Build and manage relationships with internal and external customers
- Drive customer and partner enablement for App Engine and Now Assist for Creator
- Create high-quality technical enablement content
- Develop best practices assets and conduct product onboarding sessions
- Translate customer insights into product strategy and roadmap improvements
- Lead pricing and packaging efforts in coordination with business unit and corporate pricing teams
- Optimize market adoption of new products
- Collaborate closely with marketing, sales, solution consulting, and technical alliance teams
- Develop comprehensive commercial strategies that support product innovation
- Guide product messaging and positioning to maximize market impact
- Drive the strategic positioning of App Engine and Now Assist for Creator
- Build a high-performing product management team
- Create sustainable growth strategies
- Establish ServiceNow as a dominant player in low-code and Generative AI app development solutions
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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Diversity, Equity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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