Payments Operations Specialist, Pliant
Digital corporate credit card solutions
Be an early applicant
Digital corporate credit card solutions
101-200 employees
Be an early applicant
101-200 employees
Company mission
To empower businesses to grow by providing a smart payment option that grows with their business.
Role
Who you are
- 2+ years of professional experience, preferably at a UK FinTech, PSP, PayTech
- You have worked in a Payments, Treasury, FinOps department or similar
- You have solid understanding of credit cards, payments processing and transaction monitoring
- You have experience working with ticketing systems and completing complex investigations and analysis, along with transaction monitoring
- You are detail-oriented and can handle multiple tasks simultaneously in a dynamic and time bound environment
- You have ability to manage multi channel communications from multiple external partners (scheme, processor, manufacturer)
- You have strong reporting and analytical skills, SQL or Python would be an advantage
- You have a strong proficiency in Excel
- You are a fast learner and are keen to work in an international team with a real opportunity to grow and further your career
- You have strong written and verbal communication skills in English
What the job involves
- As Payments Operations Specialist (m/f/d), you will play a key role in the day-to-day operations and communicate with internal and external stakeholders as a payments expert. As this is a payments operations role within a FinTech, you have strong analytical skills and attention to detail
- Manage the day-to-day payments and settlement processes
- Monitor payments related systems and complete technical investigations and root-cause analysis
- Own a second level of support ticketing system and handle any escalations resulting thereof
- Recommend and implement the achievement of process enhancements
- Work closely with Customer Success, Sales, Tech and Payment Programmes teams to enhance our product and implement the latest trends from the payments industries
- Review data using SQL to gain insights on payments performance and trends
Salary benchmarks
Our take
The corporate credit card industry, historically dominated by giants like AmEx, has seen rapid disruption and growth over recent years. An influx of VC investment boosted smaller outfits like Divvy and Brex Inc. to multi-billion dollar operations, and this has cracked open the market to a host of smaller fintech startups.
Pliant is a German company entering the scene, but it’s a competitive one. It's hoping to stand out by prioritising seamless software integrations, competitive cashback, and a new optional feature offsetting travel-related CO2 emissions. The latter is incredibly novel and has undoubtedly won the company some press in an increasingly sustainability-oriented climate.
Plaint’s offering of both physical and digital cards, as well as its suite of advantages and services have enabled the company to be highly adaptable within the growing payments market. The company has, thus far, entered seven additional European markets and expanded its customer portfolio sixfold. Following successful funding rounds, Pliant is set to further expand operations and its business reach.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
233% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Apr 2024
$19.9m
SERIES A
Jan 2024
$8.9m
SERIES A
Total funding: $77.2m
Company benefits
- Home office and remote work
- Flexible working hours
- Mobility discount
- Budget for professional development and training
- Railcard
- Monthly food allowance
- Gympass
- Weekly mindfulness sessions
- Team events
Company HQ
Kollwitzkiez, Berlin, Germany
Leadership
Fabian Turner
(CPO/COO)Previously the Head of Operations at Lendico, and went on to serve as CPO at FinCompare.
Malte Rau
(CEO)Previously a Portfolio Manager and Head of Fintech Investments at Global Growth Cap, they then went on to found Geldspeicher GmbH.
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