Customer Success Manager, Silverfin
Accounting Knowledge Required
Cloud accounting platform for financial advisors
Job no longer available
Cloud accounting platform for financial advisors
101-200 employees
Job no longer available
101-200 employees
Company mission
To make the world's businesses better by helping innovative accountants support their clients.
Role
Who you are
- An accounting background by experience in practice or within the accounting fintech industry
- Commercial experience of working in an accounting practice would be a distinct advantage
- Demonstrable passion for Customer Success and driving change in the industry
- The willingness to take up a role outside of your comfort zone, a can-do mentality and eagerness to learn
- Excellent communication and interpersonal skills, with the ability to positively influence customers
- Excellent organisation, project management and time management skills
- Possess a strong teamwork mentality and willingness to assist wherever needed
What the job involves
- A key part of this role will be owning our customer education content and working alongside the rest of the Customer Success team to deliver a high-touch relationship with customers, consisting of both onsite and virtual meetings that cover customer onboarding, training, project management and ongoing support
- You will work cross-functionally with Product, Marketing, and Sales teams to ensure we spoil the customer with a truly standout and superior experience
- Our customers tend to be large accounting firms, and your ability to build strong relationships with them, along with your passion and understanding of the industry, will ensure they reach their maximum potential from our software
- Lastly (but definitely not least), as well as the face of Silverfin to our customers, you will also be the voice of our customers within Silverfin. You will share customer feedback with our Product and Development teams in order to ensure we are continuously improving our offering
- Acting as the main point of contact for our customers and the primary liaison between the customer and our product teams
- Leading onboarding processes and delivering training and roll out plans for new customers
- Supporting customers through digital transformation projects with a clear view of the customers objectives in order to achieve maximum usage and deliver superior customer experience
- Assisting with the basic set-up and customisation of the Silverfin environment
- Monitoring usage, proactively contacting clients and delivering support and guidance to maximise usage, including the identification of any change resistance
- Identify upsell opportunities, as well as churn risks across your book of business using both customer relationships and also usage data from across the platform
- Work collaboratively with CS and product, to reduce the ‘Time to Value’ for new users of Silverfin
- Acting as a product expert with a specific focus on usage and best practices
- Acting as the customer's voice and providing feedback to Product & Professional Services on how we can better serve our customers
Salary benchmarks
Our take
While a myriad of tools are currently used in accounting, Silverfin aims to offer a central platform that brings in client's real-time financial data and processes it automatically. Integrating well with existing software, the platform is used to manage the finances of tens of thousands of businesses, directly or indirectly.
In the accounting industry's digital transformation, Silverfin aims to be at the forefront. In addition to automating workflows, the platform can be used to run analytics on the data collected to deliver value-added advisory services to clients. Having expanded beyond Ghent to London, Denmark and the Netherlands, the company has proven its potential and has a chance to seize further success in the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-4% employee growth in 12 months
Company
Company benefits
- The opportunity to help build a fast-paced, fintech scale-up internationally
- Monthly company-wide Wellbeing Days off
- Cool office spaces in Ghent, London and Amsterdam
- Option to join the Employee Share Option Scheme
- Regular team activities during and after work
- The ability to create, implement and grow with a fast growing team of people who are enthusiastic and passionate about what they do
- Generous training allowance to support your development
- Lots of flexibility and great additional benefits
Company HQ
Ghent, Flanders
Leadership
Joris Van Der Gucht
(Co-founder)Also co-founded Wintercircus Ghent. Previous experience as an accountant at BDO Belgium before founding Silverfin.
Tim Vandecasteele
(Co-founder)An experienced software developer who worked for Philips and Vasco Data Security. Previously founded Sportbrook.
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