Customer Success Manager, Arcade Software
2+ days a week in office
Interactive product demos
Job no longer available
Interactive product demos
21-100 employees
Job no longer available
2+ days a week in office
21-100 employees
Company mission
To empower teams to become great storytellers.
Role
Who you are
- Ability to build from scratch: You have past experience building a customer success strategy within an early stage startup. Has evaluated and implemented systems, tools and processes from scratch
- High bias towards action: You are proactive and can take a project from concept to completion
- High EQ and empathy: You will be partnering with customers who will have a lot of requests and unpredictable interpersonal dynamics. We want you to feel confident in having you lead and partner with these customers in a way that they feel supported, as well as actioned on
- Product intuition: You will partner and problem solve with customers from an inquisitive standpoint
- Organized: There will be a lot of inbound requests and specific tasks required to process sales. We will trust that you can take critical, yet complex tasks to completion without followup
- On the PST time zone: Most of our customer base is on PST, so the ability to be on this time zone will be useful
What the job involves
- Own a scalable strategy: Build tooling, processes and systems that support the team to gain visibility into what customers want and when
- Onboard: Right after a customer engages in a free trial with us, the CEO will hand them off to you who will then ensure that the team is set up for success. You can adopt our current strategy for this, or redesign it if you think it would help us meet our objectives
- Process requests into roadmap: Partner with the CEO to identify top priorities and champion for Teams customers when we consider roadmap initiatives
- Identify high intent customers: Use our internal tooling to understand which organizations seem to be growing with Arcade, and pass them onto the CEO as candidates
Our take
In order to stand out in today’s climate, product-led companies need to employ marketing strategies that can engage customers at a higher level than traditional methods. Arcade Software allows these companies to build interactive experiences for their digital spaces, that spark curiosity and entice new customers to their products.
With Arcade, a company can create product demos in minutes, automatically building from screen captures, videos, and tooltips. The demos can then be hosted on client websites, blogs, and social media, with analytics available to inform future edits and updates towards optimizing customer experience.
Arcade Software has served thousands of clients, including Atlassian and Remitly. Funding raised by the company has supported the further development of its product and the building out of its team as it grows into the future.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Nov 2024
$14m
SERIES A
Sep 2022
$5m
SEED
Total funding: $21.5m
Company benefits
- Meaningful equity
- Unlimited PTO and sick days
- 401k
- Health, Dental and Vision insurance
- $500 a month remote work stipend
- Hybrid and meeting light culture
- Biannual company retreats
Company HQ
Union Square, San Francisco, CA
Leadership
Caroline Clark
(CEO & Co-founder)Former Associate at Sequoia Capital as well as working in Product Marketing at Atlassian.
Salary benchmarks
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