IT Support Analyst, The Trade Desk
Pay range: $22.50-$42/hour. All employees may be eligible to become The Trade Desk shareholders through eligibility for stock-based compensation grants, which are awarded to employees based on company and individual performance.
Office located in Boulder, CO
Data-first media buying platform
Job no longer available
Data-first media buying platform
1001+ employees
Job no longer available
Pay range: $22.50-$42/hour. All employees may be eligible to become The Trade Desk shareholders through eligibility for stock-based compensation grants, which are awarded to employees based on company and individual performance.
Office located in Boulder, CO
1001+ employees
Company mission
To transform media for the benefit of humankind by helping brands deliver a more insightful and relevant ad experience for consumers — and setting a new standard for global reach, accuracy, and transparency.
Role
Who you are
- Excellent customer support and Helpdesk ticket management are critical responsibilities in this position
- This IT role requires a basic level of experience to be able support, maintain, analyze and troubleshoot problems pertaining to PC & Mac hardware, OS, applications, telephony and peripherals
- The position requires a generalized, multi-disciplined IT understanding (Network, Systems, Applications, Telephony and Desktop Support) to meet IT Department Service Level Objectives
- Successfully able to work independently with minimal in-person supervision is required
- High School Diploma or GED required
- Bachelor’s degree in related IT field, or appropriate IT Certification highly desired
- Two to Five years of experience in a similar hands-on role required, with a solid understanding of MS Windows and macOS
- One to three years working with remote users for troubleshooting and new system setups required, experience with supporting international users a huge plus
- Previous experience working at a startup is preferred
- Prior experience working with an IT ticket/request system is highly desired
- Keyboarding skills and computer proficiency with software knowledge to include MS Office
- Excellent interpersonal, written, and oral communication skills required
- Strong customer service and presentation skills
- Able to work independently and successfully with minimal in-person Supervision
- Able to analyze customer needs and reach acceptable solutions
- Comprehension and adherence to company procedures and policies required
- Able to perform effectively with supervision, either independently or as a team member
- Basic knowledge of HP printers, peripherals and Lenovo/HP/Apple desktops required
- Basic knowledge of iOS and Android mobile devices required
- Able to maintain confidentiality of information and systems required
- Able to learn Imaging Software to load images and programs as required
- Conduct that supports the company’s ethics, core values, and compliance programs
- Must be able to sit, stand, walk or a combination of the three for up to 10 hours a day
- Position requires the ability to speak and hear 50% of the time
- Must be able to lift up to 50 pounds
- Must be committed to a high standard of safety and be willing and able to comply with all safety laws and all of our safety policies
- Must be willing to report safety violations and potential safety violations to appropriate supervisor or management
- Attendance: Must maintain regular and acceptable attendance
- Regular Hours: Must be regularly available and willing to work at least 8 hours per day, five days per week, or such other hours per day or hours per week as we determine are necessary or desirable to meet business needs
- Overtime: Must be available and willing to work such overtime per week as we determine is necessary or desirable to meet business needs
- Weekend and Holiday: Must be available and willing to work such weekends and holidays as we determine are necessary or desirable to meet THE TRADE DESK business needs
- On-site Requirement: Must perform duties onsite, except those job duties which are customarily or by their nature performed offsite (such as meetings, deliveries to designated destinations, or training)
- Will be required to carry a company-funded smart phone and expected to respond to urgent calls in a timely manner. This may require remote or occasional on-site support. #LI-TP1
What the job involves
- The IT Support Analyst is specifically focused on providing hands on endpoint device support for THE TRADE DESK internal clients; primarily through face to face interactions as well as telephone & remote support
- Provides timely attention to all internal Helpdesk requests, for local and remote based users. Assesses the validity of the requests as they arrive, ensures the details within the ticket are complete and that the impact and criticality of the issue is correctly assessed. Does their best to resolve the issue if able. Re-allocates and/or escalates requests as appropriate
- Performs daily ticket maintenance and management. Follows up on requests and annotates tickets as appropriate with progress and status. Ensures the requestor stays informed
- Deploys end user workstations and accessories for new hires; performs hardware refresh on pre-determined cycle
- Assists in the support, monitoring, testing and troubleshooting user, telephony and PC system related hardware and software problems within the THE TRADE DESK enterprise; including all custom and commercial applications. Involves Peers and escalates as appropriate
- Maintains, upgrades or replaces hardware and application software to meet business needs. Pays special attention to time sensitive business requests and makes smart decisions to ensure minimal user impact for their regular workday
- Assists with planned maintenance; Performs user adds, moves, and changes
- Participates in repairs, cleans and maintains THE TRADE DESK hardware and other equipment as needed
- Provides initial incident response for unplanned system outages. Sends out notifications and engages the relevant THE TRADE DESK personnel as appropriate
- Participates in the creation and maintenance of documentation, work instructions and configuration standards
- Assists with basic maintenance and support for user account administration, e-mail, VPN, telephony, cloud-based file sharing, meeting collaboration software, print/fax, end-point security and all other THE TRADE DESK systems
- Assists with key meeting IT coordination and support of collaboration and voice systems usage
- Makes pragmatic recommendations on system and process enhancements
- Assists with controlling hardware, software and telephone inventory
- Responsible for knowing and complying with applicable ITIL processes, Information Security, Regulatory Compliance and other process requirements as they apply to their area of responsibility
- Other duties as assigned
Our take
Effective advertising in the digital age is almost impossible without the use of data to drive targeting, with first-party data commonly being used for such purposes. However, making use of such data can be difficult without the right analytic tools, and executing advertisement campaigns that make use of it can be even more challenging.
The Trade Desk provides a demand-side marketplace for building digital media campaigns, allowing businesses to plan and buy digital media, harness the power of their data, and customize publishing through APIs. The marketplace partners with over 225 data, inventory, brand safety, and publisher businesses to provide its services, whilst offering expert digital marketing advice and an e-learning platform called Edge Academy.
Whilst other advertisement marketplaces are available to businesses, The Trade Desk stands out with its approach of not only providing companies with the business partnerships they need but also advising and educating them on how to utilize them effectively. Its latest offering, Galileo, enables advertisers to onboard and activate their first-party data quickly and easily, bringing direct integrations with CRM, CDP and clean room providers, including Adobe, Amazon Web Services, Habu, InfoSum, LiveRamp, Salesforce and Snowflake.
Freddie
Company Specialist at Welcome to the Jungle
Insights
22% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Mar 2016
$60m
SERIES C
Feb 2014
$20m
SERIES B
Total funding: $82.5m
Company HQ
Downtown Ventura, Ventura, CA
Leadership
Jeff Green
(Founder & CEO)Founded Search.com. Former COO of Microsoft's AdECN.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 1 more job at The Trade Desk