IT Director, Panorama Education

• Our ideal candidate approaches their work with positive energy and a sense of humor
• They will go above and beyond to make sure our team members feel supported, and are conscious of how central an effective I.T. operation is to every employee’s work
• This person is proactive, works efficiently and effectively, and excels at improving processes and workflows
• Minimum of 7-10 years experience supporting IT services and developing technology-driven business processes
• Minimum of 5 years people management experience
• Experience supporting global remote teams, particularly in a fully distributed work environment
• Experience or training in GSuite, MacOS, and Linux
• Experience leading IT projects involving change management
• Self-motivated; driven, cares about the quality, presentation and delivery of the work
• Ability to make decisions, shift priorities and manage time to meet changing and evolving needs
• Flexible, dependable and consistent; proactively follows up and provides updates
• Continuously researches and gathers knowledge from network and external experts to stay on top of practices and procedures in the IT field
• Ability to collaborate effectively with vendors and teammates cross-functionally

Desirable

• As the Information Technology Director, you will be responsible for Panorama Education’s IT function, managing internal IT services, coordinating with multiple external IT vendors, and ensuring a secure and efficient technology environment
• You will oversee IT infrastructure, employee support, asset management, compliance efforts, and strategic planning
• Additionally, you'll provide leadership and strategic direction on the technology used at Panorama, including operational process improvements, data security, technology budget and more
• We are a friendly, collaborative team that takes pride in helping our colleagues to be as effective as possible
• As one of the most visible team members in the company, you’ll develop meaningful partnerships with colleagues on all Panorama teams, and be a valued team member of a mission-driven technology company
• Define and execute the company’s IT vision, ensuring IT strategy aligns with company-wide business goals and operational priorities
• Own and drive IT budget planning and cost optimization strategies, ensuring technology investments align with business priorities and long-term sustainability
• Support a small team of IT professionals, fostering a proactive and service-oriented culture
• Oversee IT vendor relationships, ensuring Panorama maximizes value from key SaaS, hardware, and service contracts while maintaining cost efficiency and security compliance
• Regularly present IT strategy, key initiatives, and operational metrics to executive leadership, ensuring transparency and alignment with company goals
• Ensure IT services effectively support a globally distributed workforce, including employees across multiple countries and time zones, while maintaining compliance with relevant regulations and security policies
• Manage cloud-based platforms as primary administrated by I.T., such as GSuite, Zoom, Cloudlock, and more
• Coordinate IT asset management and deployment for MacBook laptops
• Provide technical support for employees in multiple time zones and jurisdictions on their MacOS desktop and Virtual Desktop Infrastructure based Ubuntu environments
• In collaboration with the information security team, ensure a secure IT environment that meets all SOC 2 certification requirements
• Scale IT onboarding and offboarding processes
• Oversee IT service delivery standards, ensuring efficient support operations while using metrics to identify opportunities for automation and process improvement