Head of Engineering, loveholidays
Managing
3+ days a week in office (Hammersmith, London )
Holiday booking service
Job no longer available
Holiday booking service
201-500 employees
Job no longer available
3+ days a week in office (Hammersmith, London )
201-500 employees
Company mission
Loveholiday's mission is to create the ultimate online travel experience.
Role
Who you are
- A proven track record in mentoring, supporting and improving engineering teams
- Front end technologies
- Algorithms, data structures
- Performance, scalability
- Web services, REST, HTTP
- Containers, cloud
- Testing, reliability, monitoring
- Expertise in several programming languages and paradigms - our systems are written in TypeScript, Java, Golang, Rust, Python and others
What the job involves
- The Managing department is responsible for building products for customers and loveholidays contact centre agents across web and native apps and the APIs that underpin them, with a focus on optimising the post-booking customer experience and associated costs to the business
- Reporting to the Director of Engineering, the Head of Engineering for Managing will:
- Set and implement the technical direction and vision of the Managing department consisting of our Bookings, CXT and MMB teams
- Scale high performing teams by applying our engineering principles
- Architect and lead the delivery and continuous improvement of
- Complex booking orchestration services
- Our event sourced bookings data store
- Payment supplier integrations across expanding points of sale
- Bespoke and 3rd party, AI powered systems to scale our contact centre operations
- Our website’s and app’s “Manage My Booking” experience
- Engineering services at scale in the cloud
- Collaborating across product and technology teams to support, evolve and deliver our strategy
- Working closely with the Head of Product for Managing and Head of Product Design to manage and set the Managing platform strategy
- Engineer support and career development
- Ownership of the Managing department’s engineering and infrastructure budget
- Continuously improving our engineer recruitment process
- Effectively communicating the Managing technical direction to stakeholders
- Continuously improving Managing teams’ technical KPIs (DORA metrics, infrastructure cost, etc)
- Researching 3rd party integrations and managing existing ones
Salary benchmarks
Our take
Travel, both domestic and overseas, has been a huge part of the British economy since the late 20th century. In 2019, UK residents spent £43 billion on foreign holidays - almost double the amount spent a decade before.
Despite travel companies suffering considerable reputation damage back in 2020, as they struggled to refund customers whose booked holidays were suddenly cancelled, the appeal of companies like loveholidays to holidaymakers will undoubtedly endure seeing as they make the process of booking holidays much easier.
In the nearest future, loveholidays will need to focus on maintaining its reputation, especially given the wide array of direct competitors who could steal market share. At present, however, loveholidays is still one of the fastest growing online travel agents. If it can keep up the practices which have brought it success over the past 10 years, loveholidays is still in a good position to keep its growth strong for few years to come.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Oct 2016
$4m
EARLY VC
May 2011
$2.7m
EARLY VC
Total funding: $6.7m
Company benefits
- Discounted holidays for you, your family and friends
- 25 days of annual leave + bank holidays
- Company pension contributions at 5%
- Individual training budget for courses, seminars and memberships to professional bodies
- High degree of autonomy in a strong collaborative environment
- Cycle to work scheme, season ticket loan and eye care vouchers
- Hybrid working with 3 days working in our office (London) and 2 days WFH per week
- Sustainably sourced fruit baskets in the office kitchen
- Increased annual leave for long service
- Ability to buy and sell annual leave
- Enhanced maternity pay = 6 weeks of full pay and 20 weeks at 50% pay
- Enhanced paternity pay = 4 weeks of full pay
Company values
- We are entrepreneurs - We’re proudly commercial, we do more with less, we own the decisions we make and the actions we take
- Everything is written in pencil - As we grow, we think smaller, act quicker and continuously evolve the way we organise our work
- We organise for speed - A flat structure with small teams, allows us to move quickly
- We believe in Team - We’re all in it together
Company HQ
Hammersmith, London, UK
Articles
Leadership
Jonny Marsh
(Non Executive Director)An engineering graduate from the University of Bath, Jonny is also the founder and ex-CEO of nmqa Ltd and co-founder of travelmatch. He served as Loveholiday's COO until 2019.
Alex Francis
(Non Executive Director)Founded travelmatch in 2007 and then loveholidays in 2012, quickly becoming the fastest growing business in the UK by 2019. Now acting as a non-exec for the business since stepping down as CEO in 2020.
People progressing
Joined as UX/Design Manager in 2011, promoted 3 times in 10 years to current position of Lead User Researcher, having previously worked as Senior Product Designer.
Diversity, Equity & Inclusion at loveholidays
Clodagh Beatty (Head of Talent Management, Learning & DE&I)
- We recently hired a Head of L&D, Diversity, Equity & Inclusion to support us in our ongoing commitments to creating an inclusive environment, as well as providing growth opportunities for all our employees
- We want all applicants to feel they can belong at loveholidays
- We have employees from all walks of life and we are only interested in assessing your skills, attitude and talent!
- We support Employee Resource Groups - recently launched our Women's Network at loveholidays
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