Senior Account Director, CTI Digital
2 days a week in office
Web development & digital marketing agency
Job no longer available
Web development & digital marketing agency
101-200 employees
Job no longer available
2 days a week in office
101-200 employees
Company mission
To help ambitious brands create immersive digital experiences and drive demand.
Role
Who you are
- To succeed in this role, you’ll need to be a strategic thinker, a strong communicator, and a commercially astute leader
- You’ll have a deep understanding of how to build trusted partnerships and deliver results – not just outputs
- You’ll be calm under pressure, clear in your thinking, and collaborative in your approach
- ✔️ A proven Account Director (or equivalent) with experience leading complex client relationships
- ✔️ Commercially astute – confident owning P&L, managing pipelines, and reporting on performance
- ✔️ Comfortable working at pace and navigating multiple stakeholders and priorities
- ✔️ Insightful and strategic – able to interpret client needs, challenge assumptions, and shape direction
- ✔️ Exceptionally organised with strong forecasting, reporting and CRM management (e.g. HubSpot)
- ✔️ A confident communicator – whether on email, in presentations, or in high-stakes conversations
- ✔️ Calm under pressure, solutions-focused, and able to work independently with sound judgment
- ✔️ A team player who collaborates across disciplines to deliver results
- ✔️ Energised by building strong partnerships and helping others succeed
- Some of our best hires didn’t check every box in the role description, so if you were about to rule yourself out, we still encourage you to apply!
What the job involves
- As a Senior Account Director, you’ll be the commercial and strategic lead across a portfolio of key clients
- You’ll be responsible for the growth, satisfaction, and long-term success of those accounts – bringing together the right internal expertise to solve challenges and unlock opportunities
- You’ll take a proactive approach to partnership building, getting under the skin of each client’s business, goals, and market
- Your role is pivotal in ensuring we're always adding value and delivering results that matter
- 📊 Own the commercial performance of your accounts – including revenue, margin, and client satisfaction
- 📈 Build and grow trusted client relationships, identifying ways to expand services and drive additional value
- 🗺 Lead strategic planning across key accounts – from stakeholder mapping to long-term roadmaps and quarterly business reviews
- 💬 Act as a senior point of contact – resolving challenges, providing strategic consultancy, and constructively influencing client thinking
- 🧠 Champion internal knowledge-sharing to ensure the delivery team is aligned with each client's industry context and goals
- 📆 Contribute to internal planning and commercial meetings with insight, performance updates and client intelligence
- 🎤 Collaborate with fellow Senior Account Directors to evolve best practices across the wider Client Services team
- Support new business opportunities and lead smooth onboarding of clients, working closely with our Sales and Delivery teams
Application process
- Application Deadline December 24, 2025
- Applied
- Review
- Interview
- Hired
Our take
CTI Digital is one of Manchester's leading full-service digital agencies, known for helping ambitious brands turn big ideas into results. With more than two decades of experience, the company has built a strong reputation for combining creativity with technical expertise. And as technology continues to reshape how organisations connect with their audiences, CTI plays a key role in guiding that transformation.
From strategic consultancy and web design to digital marketing and AI-driven innovation, CTI offers a wide range of services designed to flex and scale with clients' needs. The agency's work spans industries (partnering with names like Chester Zoo, Mind, Little Green, and De Vere Hotels) to deliver everything from engaging websites and eCommerce platforms to data-led campaigns that drive serious growth.
The company recently entered an exciting new chapter, too, with the appointment of a new CEO bringing fresh entrepreneurial energy and a deep understanding of emerging technologies. The move to a new, collaborative Manchester headquarters reflects the company's continued investment in its people and culture. With its growing team and clear focus on digital transformation, CTI is certainly one to watch in the next wave of innovation.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Time to Recharge: We understand that you need time away to live your life. Our generous holiday allowance gives you the freedom you need to get away from your screen, explore new places, and return to work feeling refreshed and inspired. Whether you're planning a trip with the family or just need to switch off for a long weekend, we ensure you have the time to do it.
- Hybrid & Flexible Working: We believe you do your best work when you have flexibility. That's why we operate on a flexible hybrid model, with teams deciding what works best for their collaboration. Whether you're in the office or at home, we trust you to get the job done.
- Health & Wellbeing: We provide comprehensive support for your health. You'll receive discounted medical, dental, and optical coverage through our health cash plan - plus access to a proactive wellbeing programme with confidential counselling and mindfulness resources. Because a healthy team is our greatest asset, and we're committed to investing in it.
- Rewards & Recognition: We provide comprehensive support for your health. You'll receive discounted medical, dental, and optical coverage through our health cash plan - plus access to a proactive wellbeing programme with confidential counselling and mindfulness resources. Because a healthy team is our greatest asset, and we're committed to investing in it.
- Top of the line equipment: We’ll set you up with the right tools to do your best work - starting with a MacBook Pro, 4K monitors, and the right tools & software to get the job done.
Company HQ
Deansgate, Manchester, UK
Leadership
Christopher Burgess
(CEO)Christopher is the Founder and CEO of Future Technology and Shoot Connect. Previously he spent 3 years at Findel as a Project Lead. Prior to that, he spent 16 years at CB Information Systems as a Managing Director and CEO.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job