Helpdesk Technician, Etsy
$61-79k
+ Equity + Annual performance bonus
More information about location
1-2 days a week in office (Brooklyn, NY)
eCommerce platform for handcrafted goods
Job no longer available
eCommerce platform for handcrafted goods
1001+ employees
Job no longer available
$61-79k
+ Equity + Annual performance bonus
More information about location
1-2 days a week in office (Brooklyn, NY)
1001+ employees
Company mission
To keep human connection at the heart of commerce.
Role
Who you are
- You are familiar with business applications such as Okta, Atlassian products, GSuite, JAMF and Slack
- You value collaboration and enjoy working across a variety of different teams
- You have excellent communication skills in person, via email, and Slack
- You value workflow efficiency and are committed to improvement for yourself and your team
- You’re creative, curious, and eager to learn
- You are passionate about your customer's experience
What the job involves
- As an Etsy Inc. employee, whether a team member of Etsy, Reverb, or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human
- Etsy is seeking a level one Helpdesk Technician to join our Helpdesk team and help support the tools and infrastructure that directly impact the productivity of our enterprise organization
- This is a full-time position reporting to the Manager of IT
- The Helpdesk team provides frontline IT support for the business of Etsy, including onboarding, offboarding, fulfillment/break/fix for hardware and software, end user training, inventory/shipping/receiving, user access requests, and others
- Etsy seeks individuals who excel in collaboration, challenge the status quo, and solve problems effectively
- This team works on tools that are used across all of Etsy Admin
- We value clear communication, honest feedback, and empathy for users
- You will share responsibility for the operations and support for a variety of business applications including Okta, Atlassian products, G Suite, JAMF, and Slack
- You will share responsibility for infrastructure automation for IT using Chef and other tools
- You will help grow the team with collaboration, processes and workflows
- You will pair up with other engineers on medium- to large-size projects end to end
- You will identify opportunities for reducing toil and avoiding technical debt to reduce support and operations load on the team
- You will work in an agile environment, participating in sprint planning, delivering work and contributing to a retrospective
- Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law
Our take
Created as an alternative to more corporate eCommerce sites, Etsy is a peer-to-peer (P2P) website where users buy and sell handmade crafts, vintage items, art and photography. The online marketplace works similarly to Amazon and eBay, only with an emphasis on unique items rather than mass-produced merchandise.
Since its IPO in 2015, it has managed to hold its own in an increasingly competitive eCommerce industry, including from Amazon's handmade section that launched in 2015. Further, by providing sellers with ownership over pricing and branding, the site is attractive for those wanting to set up a business on an established platform.
However, the seller-side of Etsy is not without problems. A hike in transaction fees and the introduction of mandatory marketing fees for artists with high turnovers created significant discontent amongst sellers. Despite this, Etsy continues to connect artists and consumers, attracting shoppers with its message of extraordinary, handmade and affordable products.
Freddie
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2012
$40m
LATE VC
Aug 2010
$20m
SERIES E
Total funding: $91.7m
Company benefits
- Equity (offers vary by country)
- Performance bonuses
- Paid gender neutral parental leave
- Adoption and family planning
- Back-up care
- Volunteer time off
- Donation matching
- Employee resource groups
- Global virtual events
- Employer paid health benefits
- Fitness benefits
- Wellness programming
- Mental health benefits
- 401K matching/Pension contributions
Company HQ
Downtown Brooklyn, NY
Leadership
Josh Silverman
(CEO)Previously senior executive at eBay, CEO of Shopping.com, CEO of Skype and President of Consumer Products & Services at American Express.
Salary benchmarks
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