Customer Care Officer, Qonto
VIP Clients, French Market
3-5 days a week in office
The finance solution that energizes SMEs and freelancers.
Job no longer available
The finance solution that energizes SMEs and freelancers.
1001+ employees
Job no longer available
3-5 days a week in office
1001+ employees
Company mission
To create the finance solution that energises SMEs and freelancers.
Role
Who you are
- Communication skills: You have excellent oral and written skills
- Customer-centric: You show empathy and adapt your communication according to your customers' needs
- Team spirit: You collaborate with your team members to succeed together, knowing you can count on each other
- Mastery: You can step back from a difficult situation and identify customer pain points. Always striving to improve yourself, you don't hesitate to ask for feedback on your work
- Proactivity: Self-motivated with a drive to contribute beyond core duties and improve processes
- Languages: You are fluent in French and English
What the job involves
- Join our Customer Care team to support Qonto clients, including influential startups and key business leaders
- You will join a team of five talents, led by Edouard. You will be crucial in maintaining our exceptional 4.7/5 customer satisfaction score while handling diverse, high-impact inquiries that directly influence our company's reputation and growth
- We see our Customer Care team as a strong asset in our mission to create the finance solution that energizes SMEs and freelancers
- Maintain our high customer satisfaction score of 4.7/5 through personalized and in-depth support by answering all their questions via email, chat, and phone
- Anticipate clients' expectations and understand their needs to continuously improve our product and maintain the "WOW" effect in our relationships. Your role is key to allowing us to improve our product constantly!
- Set up internal processes to better respond to customer requests (dashboards, feedback to Ops and Product teams, etc.) using our continuous improvement methodology. You will identify anomalies, optimize and set up new ways of problem-solving, and keep your colleagues up to date on all developments
Application process
- Interviews with your Talent Acquisition Manager and future managers
- A remote exercise to demonstrate your skills and give you a taste of what working at Qonto could be like
- We will send you an interview guide so you can best prepare yourself
- On average our process lasts 20 working days and offers usually follow within 48 hours 🤞
Our take
Since its 2016 foundation, Qonto has grown into one of Europe’s most high profile fintech startups. It offers payment services and bookkeeping to SMEs and freelancers, in return for a monthly subscription.
Qonto’s rapid growth has seen it expand its footprint from France into Spain, Germany, and Italy. The company is capitalising on the digitisation of the financial services industry and has leveraged close business and product partnerships with other major fintech startups like Stripe, October, and PayFit, to continue improving its offerings.
The company's value has soared well into the billions and, on top of this, in 2022, the company completed the fastest-to-date €5 million fundraise on Crowdcube. Moving forward, Qonto appears to be working on building up its presence in newer territories. This includes the integration of Penta, a digital business banking provider for SMEs and freelancers in Germany, that will now operate as "Penta by Qonto".
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Apr 2022
$5.8m
LATE VC
Jan 2022
$560.1m
SERIES D
Total funding: $722.3m
Company benefits
- Tailor-made remote policy (from hybrid to full-remote)
- Lunch Card
- Dynamic career tracks
- Employee well-being initiatives
Company HQ
Saint-Georges, Paris, France
Leadership
Steve Anavi
(President)Prior to co-founding Qonto, they co-founded Smok.io (acquired by a Fortune 500), led operations at Groupon and worked at Deloitte Consulting.
Alexandre Prot
(CEO)Co-founded Smok.io along with Steve Anavi. Also co-founded digital consulting company Smartven.
Salary benchmarks
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