Senior Product Experience Designer, Mastercard
Office located in Angel Lane, London
Global payments technology company
Job no longer available
Global payments technology company
1001+ employees
Job no longer available
Office located in Angel Lane, London
1001+ employees
Company mission
To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Role
Who you are
- The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, detail-oriented, and possesses a collaborative mindset
- Experience in product or UX design, with a focus on end-to-end product experience design
- Proficient in Figma; experienced in wireframing and hi-fi design, prototyping, customer journey mapping and FigJam for design analysis and breaking down complex problems
- Solid experience with qualitative and quantitative research methods and user testing software, turning user insights into product design decisions
- Strong visual design and storytelling skills
- Demonstrates ability to execute with support from managers and senior-level peers
- Clear communicator with strong organizational skills
- Detail-oriented, striving for pixel-perfect deliverables
- Strong analytical skills with a systematic approach to breaking down complex problems and designing practical, innovative solutions
- Familiarity with design systems, UI libraries or UI kits. Knowledge of the latest accessibility guidelines and best practices (WCAG 2.1 AA) and interest in front-end development is a plus
What the job involves
- The Customer Experience & Design Team (CX&D) within Corporate Solutions is looking for a Product Experience Designer to drive our customer experience strategy forward and enable quality consistent experiences across B2B products and services
- In this role, you’ll craft user-centred solutions that simplify complex workflows, enhance usability, and deliver delight to our users
- You will partner closely with design strategists, product managers, engineers, and other product designers to drive the end-to-end design process—from research and concept development to detailed design and client enablement
- As a key contributor to our design team, you’ll have the opportunity to scale the overall product strategy, ensure consistency across touchpoints, and elevate our product experiences to meet the needs of corporates, issuers, and cardholders and uphold Mastercard’s high standards for product experiences
- Lead design efforts to create cohesive and innovative product experiences that align with business goals, UI platform strategy and address key user needs
- Support the Experience Strategy team’s design analysis, strategy and research and testing efforts prioritized against high-value Corporate experiences
- Design scalable platform architecture UI templates for the Product Experience Design team to use across B2B digital solutions
- Conduct and analyse user research to deeply understand user needs, pain points, and behaviour. Use data and insights to inform design decisions and validate hypotheses, ensuring user-centred solutions at each stage of the process
- Partner with global and regional product leads to scale product demo excellence and drive new client adoption and sales
- Contribute to and help refine our design system by creating components, patterns, and guidelines that promote consistency across products while allowing for flexibility to support diverse user journeys
- Manage your workload in 2-week sprints, maintaining progress and priorities in Rally/Jira software
- Participate in design critiques and provide inclusive feedback to peers
Application process
- End Date: December 20, 2024 (24 days left to apply)
Salary benchmarks
Our take
Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.
As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.
The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Gym membership
- Share purchase options
- Extra holiday purchase optional
- Work from home opportunities
- Health insurance
- Pension plan
- 25 days holiday (excl. bank holidays)
Company values
- Trust - integrity, respect, openness
- Agility - urgency and value through innovation
- Partnership - working as one team for the benefit of all
- Initiative - taking bold and thoughtful actions
Company HQ
Purchase, Harrison, NY
Articles
Leadership
Michael Miebach
(CEO, not founder)Has served in a variety of roles at the company, including President and CPO. Currently Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.
People progressing
Joined as VP in 2008, promoted 4 times in 11 years to their current position of Executive Vice President.
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