Client Operations Associate, FareHarbor
$64.1-96.1k
+ Plus 10% bonus potential
Booking solutions for tour operators
Job no longer available
Booking solutions for tour operators
501-1000 employees
Job no longer available
$64.1-96.1k
+ Plus 10% bonus potential
501-1000 employees
Company mission
To make experiences better for everyone.
Role
Who you are
- 3+ years of process implementation experience
- 2+ years of experience managing complex projects with multiple stakeholders
- Prior experience configuring automations with no/low-code systems
- Prior experience troubleshooting system issue escalations and optimizing the configuration of CRM systems (Close preferred), Zendesk, Zapier, Airtable, and related systems
- Strong written, visual, and verbal communication skills
- Strong stakeholder management skills
- An appetite for “getting in the weeds”
- Experience drafting technical documentation or training materials preferred
- Experience working at a high-growth SaaS company preferred
- Demonstrate FareHarbor’s core values
What the job involves
- The GTM/Client Operations team works cross-functionally to bring excellence to the way FareHarbor’s client-facing teams operate
- As a Client Operations Associate, you’ll take on a wide variety of projects focused on improving the efficiency and impact of how we bring value to our clients
- By taking full ownership of your projects, you’ll develop subject matter expertise and a comprehensive understanding of how all of the moving pieces fit together
- Over time, you’ll develop a reputation for knowing how everything works, and why
- By applying your ability to understand business needs, solve challenging problems, and execute complex projects, you’ll help build the foundation of FareHarbor’s future growth
- Help build new processes, and improve or replace outdated and inefficient processes
- Collaborate to design solutions in line with the team’s best practices by ensuring new processes produce the necessary performance data, all possible steps are automated, the broader operational infrastructure is not negatively impacted, and all changes are properly documented
- Perform primary research and discovery
- Manage successful implementation of changes through all phases
- Collaborate with Engineering, Analytics, and functional leadership and trainers to ensure projects ultimately conclude successfully
- Support your peers with their respective projects, as needed
- Maintain our existing operational infrastructure (softwares, automations, and other systems)
- Quickly resolve reactive system issues
- Ensure all documentation is current and thorough
Application process
- Application Deadline: May 28, 2025
Our take
Most holidaygoers in the US prefer to book their activities and experiences online - but when it comes to local operators, this isn’t always possible. FareHarbor has been developing software to help digitize the booking process for these smaller businesses, and over a decade, has brought more than 5,000 of them onto the books.
Along the way, FareHarbor also built up some strong momentum in the reservation management and distribution areas of the sector, which drove up the company’s valuation - making it a prime candidate for acquisition. Whilst TripAdvisor reportedly made multiple bids, FareHarbor ultimately went to Booking Holdings, the US’ largest vendor of tour company booking software.
This puts FareHarbor in a strong position. Booking Holdings is acquiring companies at a steep rate (ten in the last ten years), and good ones too - Kayak and Venga number among them. This will help FareHarbor with customer acquisition, and insulate it somewhat from any wobbles in the hospitality sector.
Freddie
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (1 round)
May 2015
$0.2m
SEED
Total funding: $0.2m
Company HQ
Grachtengordel-Zuid, Amsterdam, Netherlands
Leadership
Matt Broten
(Software Engineer)Worked in various Software Engineering roles at Minnesota Supercomputing Institute, University of Minnesota, Open Systems International, Instant Automatic, and Artery- which they also co-founded.
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