Administrative Assistant, Secret Escapes
Luxury travel platform
Job no longer available
Luxury travel platform
501-1000 employees
Job no longer available
501-1000 employees
Company mission
Secret Escapes' mission is to enable every member to experience inspiring escapes.
Role
Who you are
- Fluent in English and Dutch
- Demonstrable attention to detail, taking total ownership for accuracy of output
- Effective communicator, able to build professional relationships quickly
- Ability to work to tight deadlines and prioritise work effectively
- Cleared to work in the Netherlands
- Knowledge of another language would be a plus
- A genuine passion for luxury worldwide travel would be a plus
- Very detail oriented and a self-starter
- Organised and able to juggle multiple tasks
- Self-motivated, enthusiastic and willing to adapt in a fast-paced environment
- Enthusiastic about calling hotels and suppliers to source information about their Secret Escapes deals
What the job involves
- Responsible for sourcing all the required details and fine print for us to run a promotion (eg hotel room amenities, flight details and itinerary details)
- Mainly via contacting our partners directly to get information as well as referring to partner websites and pre-existing Secret Escapes partner records
- Formatting Package rates sourced by our contractors in preparation for upload to SE systems
- Updating and processing ad-hoc requests from suppliers
- Supporting on several process improvement projects
- Liaising closely with suppliers (hotels and DMC’s) and Secret Escapes sales teams to get content live on the site
Our take
Secret Escapes operates a “members-only” site with hand-picked hotel and holiday time-limited offers. Each week it runs short ‘flash sales’ with as many as 140 sales going on at any one time, providing access to boutique experiences even to those who couldn't normally afford them.
The difference with online travel agents like Booking.com, is that Secret Escapes inspires travel by communicating great travel deals, rather than existing as a place where people visit to book trips they already have in mind. In fact, the majority of people who book through Secret Escapes say that they weren’t even planning trips to those destinations before doing so.
Like many of its travel market companions, Secret Escapes was affected by the pandemic, but survived due to an injection of investment from previously secured backers. The company smartly used the onset of mass customer service requests to better its customer service channels, and it now seems set to pursue the success it was on-course to achieve before this major upset.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
May 2020
$73.8m
SERIES E
Jul 2018
$69.8m
GROWTH EQUITY VC
Total funding: $294m
Company benefits
- 20% staff discount of all Secret Escape bookings
- Holiday parties and quarterly results celebrations
- 25 days holiday (excl. bank holidays)
- Work from home opportunities
Company HQ
Farringdon, London, UK
Leadership
Alex Saint
(CEO)Started his career in marketing at Unilever before founding a travel deals company in 2005 and then Secret Escapes in 2010.
Tom Valentine
(Marketplaces CEO)Studied Psychology at Oxford before starting his career at eBay in Strategy & Business Development.
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