Senior Client Delivery Lead, Kraken.tech
$70-200k
+ Equity Options
3+ days a week in office
End-to-end, AI powered operating system for utilities
Be an early applicant
End-to-end, AI powered operating system for utilities
1001+ employees
Be an early applicant
$70-200k
+ Equity Options
3+ days a week in office
1001+ employees
Company mission
To help energy utilities transform their operations to improve the lives of 1 billion people by accelerating the energy transition.
Role
Who you are
- We are looking for open minded individuals who are comfortable with ambiguity and an ever changing environment
- To thrive here you must be a self-starter and willing to roll your sleeves up to solve any problem, constantly flexing outside of your typical job role to drive progress for our clients and organisation
- You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing stakeholders through a journey of change
- You must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client
- Experience in a regulated utilities environment
- Strong agile delivery experience
- Experience of product management and customer journeys
- Solid understanding of technology and associated trends
- Excellent communications, collaboration and presentation skills
- Strong influencing skills and ability to challenge traditional ways of thinking
- Experience of working with significant complex delivery pipelines for clients
- Patience - our clients are undergoing huge transformations that take time and require our understanding
- Consulting experience is a plus
- Regulatory compliance experience is a plus
- We will be launching a new office and will need you to be onsite 3+ days a week. There will also be travel to client sites across the country at regular intervals
- Technical mindset, experience in the energy supply sector and with customer journeys
- Degree qualified equivalent, with strong client delivery and/or product ownership experience
- Experience in client facing roles and stakeholder management
- Experience in managing technical product or projects
- Exceptional interpersonal skills
- Proficient in tools such as miro and office suite
What the job involves
- You will be joining the client delivery team with Kraken working to support North American clients through their technology transformation journeys, supporting new and long term migration projects
- The Client Delivery Lead has direct responsibility for managing a tech domain (billing, finance, comms.) for our client projects
- This is either migrating onto our Kraken platform or managing long term technology requirements
- They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs
- The Client Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability
- They will bring technology, people and processes together to innovate improvements for our clients
- You will also support the client in adapting to ways of working that are aligned to Kraken’s development style
- You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client
- You will be managing the relationship with client counterparts (often product owners and business owners)
- You will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues
- Being the knowledge base of how Kraken works and how we deliver Kraken Platform
- Triaging incoming requests and communicating client priorities internally
- Summarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform
- Supporting the engineering team to deliver product features
- Challenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have
- This is a hands-on, individual contributor position. The role is North America based and your projects could be run from any state, travel is expected as part of this role
Our take
Kraken is an AI-powered platform for utilities, helping energy, water, and telecom companies automate their operations and improve customer service. Its an end-to-end solution making it easier for utilities to improve and cut costs while also enhancing their service quality.
Its success speaks for itself too, with clients like EDF, Tokyo Gas, and Octopus Energy. With over 60M customer accounts managed across 30 countries, Kraken is making waves by reducing operational costs by 40%, proving its ability to deliver results.
Most recently, the company acquired Jedlix, a leader in smart EV charging. This deal expands Kraken's ability to offer smarter, greener charging solutions and is a sure way for the company to see even more success as it continues to scale globally.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Sep 2019
$0.2m
GRANT
Dec 2017
$7.4m
SERIES A
Total funding: $8.5m
Company benefits
- Equity option scheme: Everyone who works at Kraken owns a part of the business with shares in the Octopus Energy Group. So as the company grows we all benefit
- Holidays: We don't count your holiday days. We trust everyone to work hard and take as much time off as they need
- Flexible working: We're happy for you to work in a way that's best for you. Need to pick the kids up from school or work from home? That's not a problem. It's important to us that everyone has a positive work-life balance
- Free breakfast: Our offices are always stocked with fresh fruit, breakfast, snacks, great coffee and soft drinks. Weekly on a Friday we all get together (including virtually) for company updates and drinks
- For parents: We can arrange access to tax free childcare, as well as maternity and paternity pay
- Team events and activities: Participate in team events and cohesion activities to build stronger connections
Company HQ
Fitzrovia, London, UK
Leadership
Amir Orad
(CEO)Amir joined Kraken in 2024 as CEO. Prior to this, they were the CEO and Chairman at Sisense for over 8 years. They also worked at NICE Actimize for over 7 years, serving as the CEO for 4.
James Eddison
(Co-Founder & CTO)Experienced CTO having previously served at Tangent Comminutions, Tangent Labs, and Clairpoint.
Salary benchmarks
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