Customer Support Specialist, Bambee
$22 per hour
Human resources management company
Job no longer available
Human resources management company
101-200 employees
Job no longer available
$22 per hour
101-200 employees
Company mission
To restore dignity in employment.
Role
Who you are
- 1-2 years prior experience in a customer support role required; experience in a call center preferred
- You’re comfortable with phone systems and are proficient enough with computers to learn new software and programs quickly
- You’re extremely organized and detail-oriented; you know how to handle a high volume of nuanced tasks without missing a beat
- You possess excellent time management and problem-solving skills
- You have strong verbal and written communications skills; you know how to delight and engage people over the phone or via email
- You genuinely care about the happiness and satisfaction of the Customers you engage with; solving their problems and making them feel heard is your number one goal
- You’re a self-starting team player who excels in fast-paced, entrepreneurial, challenging work environments
- You’re able to maintain composure and customer focus while troubleshooting and solving issues
- Familiarity with utilizing a CRM (Salesforce is a plus)
What the job involves
- We’re looking to hire a Customer Support Specialist who will work closely with Sales, Customer Success, and Account Managers to give our clients a fantastic experience and drive retention as we provide best-in-class HR to companies in multiple states and industries
- Provide friendly service to and maintain positive relationships with all internal and external customers
- Assess customers' support needs as they arise, then provide solutions or refer them to other team members
- Respond to high volume of email, phone and chat support inquiries while delivering excellent customer service and managing customer expectations
- Draft technical documentation such as FAQs, user guides, and technical support documents via our messaging system
- Monitor the general phone line and voicemails, sort and return necessary calls or assign to the appropriate representative
- Utilizing Salesforce CRM to track and resolve client requests
- Documenting client interactions on Salesforce CRM and escalating issues as needed
Our take
Bambee was created to help solve the problem of small businesses being unable to justify the costs of an in-house Human Resources officer, a problem which can leave both employers and employees vulnerable. Often, HR teams are brought in only once a business scales, which can snowball into significant problems.
Bambee sets itself apart from other similar services such as Zenefits by providing services for employees, as well as employers. Each client is provided with their own dedicated HR manager, available to undertake the duties associated with the position such as ensuring the business is fully compliant with all relevant rules and regulations, the hiring of staff, onboarding, and even leading internal investigations.
The business has recently benefited from a further round of investment and looks to build on its current 100,000+ customers (including Stojo Projects, Knife Aid and Hank’s Bagels) whilst expanding its operations in Nashville, with the development of further tools to manage more processes such as salaries and employee benefits.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
20% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2022
$30m
SERIES C
Dec 2020
$15m
SERIES B
Total funding: $63m
Company benefits
- Equal opportunity employer
- 401k plan
- Company equity
- Vision and dental insurance
- $500 personal travel stipend
- Work from home opportunities
Company HQ
Historic Core, Los Angeles, CA
Leadership
Allan Jones
(CEO)Allan started their career in Quality Assurance at Helio, before working in Product at Reunion.com and Docstoc for 4 years. They spent 3 years as a Science Entrepreneur in Residence and served as CMO of ZipRecruiter for a further 3 before founding Bambee in April 2016.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job