Sales Associate, Resident
Hourly pay for this position is $18.00 - $19.50 USD
More information about location
Mattress and home furnishings retailer
Job no longer available
Mattress and home furnishings retailer
501-1000 employees
Job no longer available
Hourly pay for this position is $18.00 - $19.50 USD
More information about location
501-1000 employees
Company mission
To make shopping for home essentials effortless, enjoyable, and risk free - because everyone deserves a beautiful home and a great night's sleep.
Role
Who you are
- A minimum of 1 year of high volume sales experience in any environment OR; Bachelor’s Degree
- A minimum of 1 year working in a contact center environment, either remotely or in person - you thrive on phone, chat, and email
- Excellent written and spoken English
- Highly detail-oriented with excellent documentation skills and a sense of personal accountability
- Ability to bring an upbeat, professional and respectful approach to work each day
- Experience/proficiency in programs such as Five9, Slack, Google Suite
- Comfortability and familiarity with working from home and being a self-starter
- Tech savvy with the ability to type at approximately 50+ WPM and multitask across various platforms and tabs
- Blazing fast internet connection in your Zen work sanctuary
- Candidates must be willing to work weekends & key holidays as well
- Additionally, you must have a dedicated quiet workspace to be considered for this role
- You think on your feet and failure is not an option
What the job involves
- As a Sales Associate you will manage the full-cycle customer experience from beginning to end and have uncapped earning potential
- Our Sales Associates convey passion for our products and their customers each and every day
- Work inbound phone and chat channels to provide a world-class sales experience to customers and prospects
- Use a sales-oriented mindset to manage customer requests and order generation
- Comfortable handling a high volume of product and service questions
- Our customers are family- be able to treat each customer with respect, empathy, and understanding, no matter what kind of day you’re having
- Achieve and exceed monthly sales goals- strong work ethic and excellence are key!
- Utilize your innate sales skills- active listening, qualifying customers, and helping lead the customer to the right product for them
- Be prepared to become a ‘mattress and sleep expert’ - open to learning new concepts, adept at remembering details, quick on your feet with accurate recall of key information
- Comfortable engaging non-stop throughout your shift with customers via phone and chat
- You are excited to be a part of this remote team with a willingness to participate by video chat on all internal team meetings
- Surface what you see - share your front line insights with team leads, supervisors and managers to help drive continuous improvement in our customer experience
- Help customers and prospects find the best products to meet their needs - always be looking for opportunities to bring more of our products into customer homes to improve their quality of life - after all - what’s more important than a great night’s sleep?
- Get excited to come to work every day - bring your best self, be a great team member and get to know fellow employees located around the world!
- Candidates must be available to work any FT scheduled shift given between the hours: 6:00 AM - 9:15 PM PST SUN-SAT (with 2 days off weekly). We are open 365 days a year
Our take
Resident is a modern home goods company on a mission to make everyday living more comfortable and enjoyable. Founded in 2016, it started with the best-selling Nectar mattress and has grown into a family of award-winning direct-to-consumer brands, including DreamCloud, Awara, Siena, and CloverLane.
The company focuses on giving customers better choices, great value, and peace of mind with industry-leading trial periods and warranties. From mattresses to home essentials, Resident serves people looking to create a beautiful and functional home without the usual hassle of shopping. So, by operating primarily online, it makes it easy for customers across the US and beyond to access their products.
Resident's growth has been rapid too, with a remote-first workforce spread across 33 US states, plus teams in the UK and a tech hub in Tel Aviv. As it continues expanding its product lines and global reach, Resident aims to redefine the home goods industry, making shopping effortless and homes more enjoyable for everyone.
Freddie
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2021
$130m
SERIES B
Jan 2020
$12.5m
EARLY VC
Total funding: $169.2m
Company HQ
Ybor City Historic District, Tampa, FL
Leadership
Eric Hutchinson
(Co-Founder & CEO)Eric is also the Founder of DreamCloud. Previously, he co-founded Madison Reed where he served as the COO for nearly 3 years. He also co-founded Home Value Protection and served as a Senior Product Manager at PayPal.
Maria Testani
(CFO)Prior to joining Resident in 2023, Maria was the CFO at Wolf & Shepard and Savage X Fenty. She also spent 3 years at Bautycounter as the VP of Finance.
Ann Lippman
(CPO)Prior to joining Resident in 2022, Ann was the CPO of Thirty-One Gifts. She was also the VP then Senior VP of People & Culture at Barry's as well as a Director of People Practices at Madison Square Garden Entertainment.
Dave King
(CTO)Prior to joining Resident in 2023, Dave was the CTO at Nacelle, Everlane, and Madison Reed. He also spent over 8 years at Gap as a Director and then Senior Director of IT.
David Briefstein
(COO)Prior to joining Resident in 2020, David was a CCO at TVSquared, CBO at SwoopMe, Head of Accelerate at Comcast Ventures and CRO at Madison Reed.
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