Customer Onboarding Specialist, Brightwheel
$62k
OTE
$50k
BASE
$24.04 - $24.04 USD per hour + Equity
Online platform for early education management
Job no longer available
Online platform for early education management
201-500 employees
Job no longer available
$62k
OTE
$50k
BASE
$24.04 - $24.04 USD per hour + Equity
201-500 employees
Company mission
To improve education for young children, given the vital importance of early education for later life.
Role
Who you are
- This role requires a highly organized individual with strong prioritization skills, capable of effectively managing outreach to customers within a large portfolio
- The ideal candidate will possess a proven track record in navigating a fast-paced environment in customer onboarding, customer success, or sales
- Comfort with setting and achieving ambitious goals, managing challenging customer interactions, and providing technical training on various aspects of our product is essential
- 2+ years of customer success, sales, and/or account management experience
- A proven track record in onboarding new customers is preferred
- Familiarity with managing a high-volume workflow, with the ability to prioritize tasks effectively in order to achieve monthly objectives
- Ability to create urgency and motivate customers to launch a product as soon as possible
- Comfort with addressing customer objections, diving deep to uncover roadblocks, and creating a path forward
- Excellent collaboration across internal stakeholders to help resolve customer concerns
- Strong prioritization and time management skills, with the ability to handle time-sensitive and detail-oriented tasks efficiently to consistently meet deadlines
- Exceptional phone and written English communication skills. Bilingual written and verbal communication ability (specifically Spanish) is a plus
- Exceptional attention to detail, ensuring all client interactions are handled meticulously
- Patience and empathy while teaching customers and handling tricky customer situations
- Comfort with ambiguity, change, and a fast-paced environment that will evolve rapidly
- Proficient in utilizing remote communication technologies, including Slack, Google Suite, and Zoom
- Proficient in utilizing CRM tools, with a preference for experience with Salesforce software
What the job involves
- Brightwheel is seeking a highly motivated individual to play a key role in supporting and training our customers through a successful implementation of brightwheel at their childcare centers
- This position necessitates strong communication and customer service skills
- Qualified candidates must possess the ability to motivate customers to adopt brightwheel quickly, leverage strong objection-handling skills to address roadblocks, and consistently showcase the value of our platform
- Join our dynamic team and contribute to the enhancement of education through innovative solutions and exceptional customer service
- Assist customers in learning and adopting the brightwheel product for their center
- Own a running portfolio of 100+ accounts throughout the 4-12 week brightwheel customer onboarding process
- Prioritize accounts upon which to take strategic, timely actions to complete the implementation process
- Engage effectively with customers and resolve concerns in a professional and persuasive manner, communicating the value proposition of brightwheel and instilling confidence in the positive impact it will have on their operations
- Use strong critical thinking and troubleshooting abilities to correctly identify, investigate, and resolve customers’ technical or usage issues
- Serve as the expert on brightwheel’s technology platform for customers and other cross-functional teams
- Collaborate across teams (e.g. Sales and Support) to ensure a smooth customer experience at all stages of the customer journeyParticipate in ongoing training to develop brightwheel product and onboarding skills
Our take
Childcare and teaching is a profession fraught with pressures and paperwork and yet it remains relatively ill attended to by advances in tech and software. Brightwheel want to revolutionize this, focusing on facilitating the administrative and communicative relationship between schools, carers and parents or guardians.
As tech enters the classrooms there are various apps focusing on the education itself with fewer actually handling the communications for schools. Its platform helps increase parental and teacher engagement with students everyday, while helping small education businesses save money, time, and to grow.
Brightwheel is carving out a name for itself as a service valuable for its exciting and useful new updates. They were quick to adapt to school closures by offering distance learning capabilities and health testing. They also cater to childcare in lower-income areas with their freemium model. Since their $55 million funding round, if it remains on this course of steady, popular development and wide uptake, Brightwheel will likely achieve its goal of going public in a few years time.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-15% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2021
$55m
SERIES C
Oct 2018
$21m
SERIES B
Total funding: $88.8m
Company benefits
- Work from home opportunities
Company HQ
Financial District, San Francisco, CA
Leadership
Dave Vasen
(CEO)Dave started his career at Morgan Stanley, before spending a year at Cisco and 3 years as a Bain Consultant. He worked at Amazon for 2 years, and after taking on several Advisory roles he founded Brightwheel in 2014.
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