Senior Product Manager, PAIR Finance
Courts
Office located in near Uhlandstraße, Berlin
AI-driven debt collection management solutions
Open for applications
AI-driven debt collection management solutions
101-200 employees
Open for applications
Office located in near Uhlandstraße, Berlin
101-200 employees
Company mission
To manage open claims efficiently without putting a strain on customer relationships.
Role
Who you are
- Significant working experience in Product Management, preferably in a fast-paced tech environment in Fintech, Insurtech, Legaltech, AdTech, or software development
- Ability to understand and clarify business requirements, convert them into clear specifications and acceptance criteria
- Experience in expectations management of business owners and other stakeholders
- Solid understanding of software development processes and agile methodologies such as Scrum, FDD, Kanban, and requirement gathering techniques (use cases, user stories, features, and scenarios)
- Strong understanding of tech is a plus:
- Knowledge or experience working with any databases, SQL, ER-models
- Familiarity with cloud technologies
- Knowledge of any programming language, ability to at least partially understand/read code and communicate with developers in technical language
- Experience with APIs, JSON, XML data formats
- Experience in working with and/or configuring complex middleware
- Experience with Linux servers and/or console
- Experience in UI/UX
- Process and detail-oriented mindset, with the ability to break down complex projects into actionable tasks
- Experience working on integrations with government systems (ex: SCHUFA) is a big plus
- Excellent communication skills in German and English, including ability to read and understand German legal documentation
What the job involves
- We are a product company developing a multi-national debt collection platform using Ruby on Rails, VueJS, running on AWS. Our company has experienced significant growth and we are continuously improving our infrastructure, processes, and policies to form a reliable foundation for further growth
- To further develop our innovative product, we are looking for a Senior Product Manager to join our Courts Team. You will be in charge of the management of our digital product of court communication, including in court and after court process, across multiple European countries. You will collaborate closely with the Collection Team, Country Heads, Finance Squad and Workflow Managers
- Become a part of our strong and international team that is transforming the traditional debt collection industry with innovation and a drive for excellence
- Work within a cross-functional team consisting of 3-6 developers, a lead developer, and a dedicated QA engineer
- Develop product ideas, new features, and improvements together with internal stakeholders such as our Legal Collection, Operations, and Business Development departments, Heads of offices in Vienna, Zurich, and Amsterdam, peer product managers, and the dedicated Lead Developer
- Coordinate resources and create and manage project timelines to ensure that requirements are well-understood, development is done as expected, and high-quality delivery is assured
- Oversee feature specification, implementation, testing, and release processes
- Establish third party integrations
- Coordinate resources, create and manage project timelines to ensure high-quality and on-time project delivery
- Design and implement technologies and processes for core courts squad topics
- Business analysis: continuously monitor and analyze key performance indicators (KPIs) related to the core services, and use data-driven insights to identify areas for improvement, drive product optimizations, and report on the effectiveness of implemented strategies
- Write documentation and collaborate closely with peer product managers, tech, and QA teams to share knowledge and facilitate cross-learning processes
Our take
Flexible payment options are essential for reaching as many customers as possible, but methods such as "buy-now-pay-later" often lead to payments never being made. In this event, businesses generally resort to debt collection agencies, but this can come across as intimidating, damage customer relationships, and prevent overdue customers from returning.
PAIR Finance leverages artificial intelligence to analyze customer interactions and behavioral data during the debt collection process in order to identify how to make customers more open to payment of their debts. The company also provides industry-specific services for credit scoring, portfolio purchasing, and customer retention, custom-designed for E-Commerce, Banking, Energy Providers, and other industries.
Debt collection is a process that has remained stagnant for decades and has not been innovated upon past simple developments such as digital payment plans. PAIR Finance has therefore found a unique niche in the market by investigating what makes customers avoid paying their debts, how to make them more open to doing so, and using machine learning to develop frictionless debt collection strategies.
Steph
Company Specialist at Welcome to the Jungle
Insights
27% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jul 2020
$2.4m
EARLY VC
Dec 2017
$5.3m
SERIES A
Total funding: $9.9m
Company benefits
- Company pension and other benefits to add up to an excellent all-round package
- Flexible working hours and 28 days leave a year for a healthy work-life balance
- Good pay for strong performance
- An international team of professional colleagues and strong experts making up an inspirational network
- Team events for a successful team
- Individual development opportunities and a transparent, nurturing feedback culture for your own personal career path
- Challenging, varied tasks along a steep learning curve
- Modern office with fresh fruit, muesli and drinks to create a pleasant working environment
Company HQ
Charlottenburg, Berlin, BE
Leadership
Stephan Stricker
(CEO & Founder)Experienced as Member of Board and Managing Director for nevaly between 2016 and 2017. Co-founded PAIR Finance as CEO in 2016.
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