Technical Support Engineer, Paxos
Blockchain infrastructure for financial services
Job no longer available
Blockchain infrastructure for financial services
201-500 employees
Job no longer available
201-500 employees
Company mission
To enable the movement of any asset, at any time, in a trustworthy way.
Role
Who you are
- Experience (2-3+ years) in technical support or customer-facing engineering roles, ideally at high-growth tech companies where ambiguity spurs innovation
- You thrive in startup environments, valuing speed, autonomy, and the ability to set the direction—rather than follow prescribed processes
- You’re comfortable collaborating with senior stakeholders, including engineers, product managers, and external institutional clients
- Deep troubleshooting, documentation, and incident management skills; familiarity with modern cloud platforms, APIs, and the compliance landscape of fintech
- Appetite for ownership: you proactively contribute ideas, champion best practices, and iterate quickly alongside top-tier colleagues
- Bonus: direct experience in blockchain, crypto, or digital asset platforms
What the job involves
- Paxos Technical Support Engineers work within a highly collaborative, cross-functional team dedicated to supporting our customers and internal teams with world-class technical solutions and responsive support
- The team tackles complex challenges through proactively resolving technical issues and architecting scalable support processes. By partnering with engineering, product, and compliance, the team directly drives Paxos’ mission to transform global finance and deliver best-in-class service to industry-leading clients
- Join us at an inflection point—where your expertise shapes not just the customer experience, but how support is defined at Paxos. As a Technical Support Engineer, you’ll do much more than resolve tickets:
- You’ll be a creator and architect, establishing support processes that scale with our growth
- You’ll embed with our Solutions Engineering team to deliver seamless onboarding for marquee clients—including the biggest names in finance and tech
- You’ll have a front-row seat to—and an active role in—deploying new products for both onboarded clients and those just beginning their Paxos journey
- Define and Evolve Support: Partner with leadership and cross-functional teams to design support operations that anticipate customer needs and continually raise the bar for service
- Client Onboarding Collaboration: Work closely with Solutions Engineers to architect onboarding experiences for high-profile enterprise clients, combining technical know-how with a deep understanding of user journeys
- Proactive Support: Go beyond incident response—monitor platform activity and collaborate with developers, infrastructure, and product to spot and solve pain points before they impact clients
- Strategic Partnership: Build relationships with big-name institutions, acting as both a technical expert and advocate for client success throughout their lifecycle at Paxos
- Continuous Innovation: Document breakthroughs, codify new best practices, and lead post-incident reviews that shape how support scales for rapid growth
- Industry Leadership: Stay plugged into fintech, cloud, blockchain, and SaaS trends—bringing forward-thinking ideas to keep Paxos at the cutting edge
Our take
Paxos develops regulation-compliant infrastructure services for companies looking to add features like crypto brokerages or branded stablecoins to their customer offerings. Its focus on regulatory compliance, and its status as one of only three national trusts born in the crypto ecosystem, gives it an edge in building a unique and global network of enterprise customers.
Cryptocurrency remains a risky sector, so a company at the forefront of crypto regulation is proving highly attractive to a growing sector of enterprises tentatively dipping their toes in. It is pushing ahead of competitors as one of the largest crypto/blockchain startups with substantial funding and an impressive valuation.
Its growth has been backed up by material results, too. It has established relationships with firms like Bank of America, Credit Suisse and Mastercard. PayPal also leverages Paxos on its backend to enable its users to buy, sell and hold crypto. This proven success with an expanding roster of big-name clients is very impressive, as is the company's success in receiving approval to convert to an OCC National Trust Bank.
Steph
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2021
$300m
SERIES D
Dec 2020
$142m
SERIES C
Total funding: $535.3m
Company HQ
Midtown East, New York, NY
Leadership
Charles Cascarilla
(CEO & Co-founder)Previous Co-founder and Partner at Cedar Hill Capital Partners for 10 years. Current Partner at Liberty City Ventures and Founding Board Member of the Association for Digital Asset Markets, alongside working at Paxos.
Rich Teo
(CEO Asia & Co-founder)Previous Financial Analyst at Citi for 2 years before becoming a Principal / Senior Analyst at Cedar Hill Capital Partners. Has served as CEO of Asia at Paxos for 7 years.
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