Operations Executive, Papernest

• You like being on the floor and demonstrate by the proof don’t make you afraid
• You have a commercial-sales oriented mindset and you like sharing the commercial skills
• Very autonomous, quick learner, enthusiastic, team player
• Advanced analytical skills (SQL, Excel)
• Fluent Spanish and English (Italian is a plus)

Desirable

• The Operations Executive - Spanish and Italian Markets is responsible and accountable for the results of the spanish and italian operations, which take place in the Barcelona site, “the Nest”
• He/she ensures the production has the necessary means and correct information to produce efficiently and reach targets
• Under the Head of Operations Spain/Italy, he/she liaises with both internal Operations stakeholders and non operational teams to outperform objectives
• Campaigns Management:
• Analyses & monitor daily the key results of the business : transformation, productivity, quality, growth margin
• Defines a clear and detailed roadmap to leverage each KPIs properly and ensures the follow-up of the actions
• Provides regular feedback towards the different stakeholders : weekly & monthly performance reviews, internal & external communication on a regular basis about results and ongoing projects
• Analyses and explains gaps versus KPIs forecasted & targets
• Sets up the annual budget in terms of turnover, margin and production localisation
• Production delivery:
• Shares long and mid term objectives within the production team
• Controls the volume of leads received vs. forecasted and ensures with the planification team that resources allocated to the campaigns are optimized
• Ensures the production has the necessary means, tools and information to perform efficiently and alert production top management when gap are identified
• Collaborates with the Quality & Training team to monitor the quality delivered on the campaigns
• Challenges processes with the Sales Ops Department to increase production efficiency
• Shares best practices with the Floor Managers to reach and over performed objectives

• A first qualification call with Agustina, International Recruiter
• An interview with your manager, Isalyne
• A business case
• An interview with our COO, Olivier Howaizi