Customer Success Manager, Outbrain
Performance
Office located in Flatiron District, NYC
Recommendation platform for the open web
Job no longer available
Recommendation platform for the open web
1001+ employees
Job no longer available
Office located in Flatiron District, NYC
1001+ employees
Company mission
To help global to emerging brands connect with consumers on the open web through engaging ad formats that inspire action.
Role
Who you are
- As with any Outbrain employee, we’re looking for someone who is resourceful, bright, curious, proactive, a go-getter, works well independently and as part of a team, and who will be passionate about what they do
- 1-3 years experience in account management (or similar client-facing role) experience in digital advertising with emphasis on performance activity
- Previous experience in a social/native/display ad platform, agency or affiliate network is a plus
- Analytical and data driven with ability to monitor and identify trends in performance
- Ability to execute efficiently and effectively in a fast-paced technological environment
- Effective prioritization and time-management skills
- Excellent written and verbal communication skills
- Strong presentation skills
- Strong knowledge of Microsoft applications, especially Excel and PowerPoint
- An optimistic attitude and proactive resourcefulness to positively influence your peers, colleagues, and clients
- You are always curious to learn more while remaining adaptable, as long as the end result is getting shit done, and having fun
- Experience in working with stakeholders across time zones, locations and cultures is a plus
What the job involves
- Outbrain is seeking a Customer Success Manager to play a key role on our Global Performance Team
- The Account Manager will serve as a primary point of contact for existing and new performance advertisers that are seeking to utilize Outbrain’s global network to grow their business, with emphasis on performance buyers in various verticals
- As a Customer Success Manager, you will serve both as an expert in Outbrain’s platform, and as a specialist on conversion-oriented content marketing
- You will use these skills to assist key clients build their native advertising strategy, and co-op with them to succeed and grow
- Serve as a primary point of contact for managed clients with performance-based KPIs. You will guide clients to achieve ROI-positive activity by: strategizing, advising on campaign setup, regularly checking in with performance, and acting as the expert on best practices for the Outbrain platform
- Be an originator of ideas and initiatives that can improve performance and help clients scale
- Meet and consult regularly with clients to get a clear picture of performance, plans and priorities
- Identify strategic opportunities and upsell against them
- Carry out kickoff calls and manage onboarding process for new clients
- Educate clients about best practices, provide insights from data
- Interfaces with other department internally, including Content, Product, Account services, BI, and others
- In your first month, you should find your bearings, begin to grasp the Outbrain products and start to build key internal and external relationships. You should feel comfortable navigating our internal systems and will start communicating with clients. You’ll be responsible for the planning, implementation, reporting and optimization of campaigns
- Within three months, you’ll be the day-to-day contact for a global book of clients, helping them achieve their KPIs and developing data-driven optimization strategies. You will be recognized for campaign successes and own failures
- After 6 months, you’ll be an essential member of the team, substantially contributing to the team’s success by managing the daily workflow for your client accounts
- At the end of your first year, you will be an important part of Outbrain: as a valued colleague in our fast-growing team and as an expert in content and performance marketing. Your knowledge and expertise will help you support your team and customers in all aspects
Our take
Outbrain is a web advertising platform that displays what it describes as ‘chumboxes’ within the pages of many popular websites. Most Internet users will have encountered this recommended content when browsing articles.
Outbrain was sold to AOL for $363 million in 2007, as the nascent market for clickable ads grew. Outbrain’s main competitor is Taboola, and the two were on the verge of merging in an $850 million deal, before this collapsed in September 2020.
This digital ad agency is attempting to rival some of the biggest corporations on the planet, with both Google and Facebook heavily invested in this arena. Despite criticism for ads that resemble clickbait, Outbrain has attracted $194 million in funding from contributors such as Index Ventures, Carmel Ventures, Gemini Israel Funds, and GlenRock Israel.
Often regarded as an alternative to Google AdSense, Outbrain has continued to secure lucrative partnerships and release new features and products to its roster. It operates in over 55 countries, and supplies around 344 billion recommendations per month - strong evidence that it has cemented its place in the market.
Steph
Company Specialist at Welcome to the Jungle
Insights
-10% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Jul 2021
$200m
LATE VC
May 2016
$47.2m
GROWTH EQUITY VC
Total funding: $441.2m
Company benefits
- Flexible working hours
- Gym membership allowance
- Hybrid working
- Work from home opportunities
Company HQ
Greenwich Village, New York, NY
Leadership
Yaron Galai
(Co-CEO & Chairman)Yaron served as an Israeli Navy Officer for 6 years before founding NetWorks Web Design in 1997, Ad4Ever in 1999, and Quigo in 2000. They used this entrepreneurial experience to co-found Outbrain in June 2006, serving as co-CEO and Chairman since.
Ori Lahav
(GM Israel)Ori was an Israeli Navy Officer for 5 years. In 2003, they became Manager in R&D at Shopping.com, before co-founding Outbrain. They initially served as CTO, later becoming GM Israel.
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