Senior Director of Operations, Two Chairs
$212-250k
+ Equity
More information about location
In-house therapy, tailored to you
Job no longer available
In-house therapy, tailored to you
501-1000 employees
Job no longer available
$212-250k
+ Equity
More information about location
501-1000 employees
Company mission
To make mental healthcare more personal, customized, and effective.
Role
Who you are
- Leading an evolving and increasingly complex business: Experience scaling operations at high-growth organizations, leading through increased complexity of a multi-dimensional business (e.g., from Series B to Series D and later)
- Exceptional business judgment: You understand the broader organizational goals and are skilled at balancing short-term targets with long-term goals
- Process orientation: You thrive on scaling operations and ensuring efficient and adaptable processes
- Data expertise: You're highly analytical, comfortable diving into data to identify trends, and adept at using insights to drive decision-making
- Collaborative leadership: You excel in cross-functional settings, working effectively with teams ranging from engineers to clinicians
- Empathy and adaptability: You create a supportive, inclusive team culture while navigating complex, fast-paced environments
- Bay Area Location (preferred): Proximity to Two Chairs' office to enable close collaboration with key partners
What the job involves
- The Senior Director of Operations will drive operational excellence and scalability at Two Chairs
- As a key leader on the Operations team, you will define key elements of our operating strategy and own management of our clinical supply operations
- This will include owning and optimizing processes to ensure clients receive high-quality care quickly while enabling clinicians to work effectively and sustainably
- This is a high-impact role, blending strategic thinking, operational execution, and team leadership
- You'll be at the center of transformative initiatives, balancing the demands of growth with a relentless focus on quality
- Preferably based in the San Francisco Bay Area, this position offers the opportunity to work closely with cross-functional teams, including Product, Clinical Care, Finance, Talent Acquisition, and Client Growth
- You'll directly shape the success of Two Chairs by influencing its most critical business decisions, building scalable systems, and coaching a diverse team of professionals
- Manage and optimize our clinical supply utilization across the Two Chairs ecosystem
- Enhance forecasting models and ensure cross-functional alignment between demand projections and operational capacity
- Drive decision-making processes to achieve both short-term targets and long-term scalability goals
- Design and implement scalable referral operations, credentialing, and care navigation processes
- Partner cross-functionally to enhance efficiency, drive client conversion, maximize margin opportunity, and deliver high-quality outcomes
- Continuously refine systems to address operational challenges and increase operational scale
- Lead a team of individual contributors and managers, fostering a culture of accountability and growth
- Provide coaching and mentorship across various skill levels
- Ensure seamless collaboration across teams, creating an environment where team members are successful and thrive
- Where you'll make an impact in the first 90 days:
- Build a deep understanding of Two Chairs' supply and demand dynamics, tools, and forecasting methodologies
- Identify and prioritize immediate opportunities to enhance operational efficiency and scalability
- Establish strong relationships with team members and cross-functional partners
- Where you'll make an impact in the first year:
- Deliver measurable improvements to clinical utilization and team efficiency metrics
- Lead the successful integration of operational support for potential new service offerings, which may include areas such as unit economics and process design challenges
- Develop and execute a strategy for entering new markets that balances growth, utilization, and scalability
Our take
Two Chairs is a digital therapy platform that matches clients with therapists based on their medical history, preferences and goals. Unlike many digital-only tools, the company operates a network of physical clinics in the San Francisco Bay Area where patients can receive in-person consultations.
It's part of a growing generation of mental health startups that are seeking to disrupt a costly and highly fragmented sector of the healthcare industry. Two Chairs is focusing on matching as a key differentiator, as it believes finding a good match is the best leading indicator of success in therapy.
A core challenge for Two Chairs will be growing its brick-and-mortar footprint. Growing a network of physical clinics will be capital-intensive and not as scalable as digital alternatives (the company faces competition from the likes of Basis, Wisdo, Aura, and more). But the company has enjoyed considerable success in funding rounds, and its 2024 investment will be used to hire more therapists, expand into new territories, and finesse its technology.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
71% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2024
$50m
SERIES C
Aug 2019
$21m
SERIES B
Total funding: $78m
Company benefits
- Comprehensive medical, vision, and dental for you and your family
- 401(k) plan
- Long Term Disability
- Basic Life Insurance
- Flexible Spending Accounts, including a $500 company contribution each year for your health
- Commuter Benefits
- Ample PTO, including a week long company winter holiday closure
- Paid parental leave
Company HQ
Financial District, San Francisco, CA
Leadership
Alex Katz
(CEO & Founder)Having spent 2 years at McKinsey, they worked for Palantir for a further 2 years. They left their Enterprise Lead role in April 2016 to found Two Chairs 2 months later.
Salary benchmarks
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