Head of Order Management, Fivetran
Billings and Collections
$164.7-205.9k
2 days a week in office (Oakland, CA)
Automated data movement platform
Open for applications
Automated data movement platform
1001+ employees
Open for applications
$164.7-205.9k
2 days a week in office (Oakland, CA)
1001+ employees
Company mission
To make access to data s simple and reliable as electricity.
Role
Who you are
- 10+ years of Software / SaaS experience in Deal Desk, Order Management, Billing, and Accounts Receivable, including at least 5 years of managerial experience
- Required experience: Netsuite, Salesforce, Stripe
- Experience with a high-growth SaaS company and a focus on systems and tooling
- Meticulous and well-organized. You strive for precision and thrive in an environment of changing processes, working with multiple data sources, and driving multiple tasks to completion. This role is all about the details paired with thoughtful execution
- Passionate about process, continuous improvement, and leveraging technology
- You have strong verbal and written communication skills. Your approach is clear, thoughtful, and service-oriented
- Self-starter with a strong sense of ownership over your work and that of the team
- You approach new learning experiences with confidence and curiosity
- You value working together and how you can contribute to the goals and success of the team and company. You have the capacity to work both independently and collaboratively with the team and across functions in a fast-paced environment
- Experience with Avalara, Looker, AWS, GCP, and Azure marketplaces, SaaS industry, and SOX is a plus
- Experience working with global team across various timezones
What the job involves
- Fivetran is seeking an experienced Senior Manager, OTC Operations & Accounts Receivable, to join our Accounting team
- Reporting to the Senior Director, Revenue Accounting & Operations, you will own and be responsible for the customer billing cycle from deal close to cash collection, ensuring all key data elements required for revenue accounting and billing are captured and recorded in our systems, and the complete, accurate, and timely billing of our customers
- You will play a pivotal role in helping Fivetran scale and grow by identifying areas for efficiency and automation improvement
- Additionally, this position will require meticulous attention to detail and the ability to deliver results in a rapidly evolving environment under tight deadlines
- You will partner cross-functionally with various teams to develop and maintain best-in-class processes and controls to support the seamless execution of our Order Management, Billing, and Collections activities
- Develop processes to conduct meticulous reviews of order forms to ensure completeness, accuracy, and compliance with company policies
- Ensure that all deals adhere to internal company policies, including bookings and revenue recognition, and comply with Sarbanes-Oxley (SOX) regulations
- Serve as a subject matter expert and primary point of contact for questions regarding deal bookings
- Partner with Deal Desk, RevOps, and GTM to develop and refine processes, ensuring complete and accurate customer/order data that supports revenue recognition, invoicing, and product provisioning
- Identify and drive process improvements and support automation efforts that enable scale across the quote-to-cash cycle, with particular emphasis on upstream order quality
- Create effective documentation to support standardization and training for Order Management processes
- Build and lead the Order Management team, including defining roles, hiring, onboarding, and establishing workflows
- Train and mentor OM specialists to ensure consistent execution, compliance, and operational excellence
- Develop, monitor, and report on key order metrics (e.g., order accuracy, cycle time, data quality), presenting insights to Accounting & Finance leadership
- Partner cross-functionally to define and develop system tools and automation to support the growth and complexity of product lines
- Oversee full-time and contractor team members responsible for invoicing, billing operations, and collections activities to ensure complete, accurate, and timely invoicing and the ultimate collection of cash
- Ensure AR operations comply with internal controls and support accurate revenue recognition, financial reporting, and SOX compliance
- Develop, monitor, and report on key billing and collection metrics (e.g., DSO, aging, billing accuracy, collection efficiency)
- Identify opportunities to streamline, automate, and scale billing and collections processes
- Create effective documentation to support training and standardization across billing and collections functions
- Oversee month-end close for AR-related activities, ensuring timely completion of assigned journal entries and account reconciliations
- Lead AR components of the annual financial audit and coordinate with auditors as necessary
Our take
Fivetran is a data integration company focused on one simple idea: making data easy to move and use. It provides a fully managed platform that automatically moves data from hundreds of sources into cloud destinations, helping team centralize information without building or maintaining complex pipelines. So, by handling the heavy lifting behind the scenes, Fivetran allows organizations to spend less time managing infrastructure and more time working on their data.
This approach has a real and growing impact, with more than 700 fully managed connectors, Fivetran supports hybrid and multi-cloud environments and keeps data accurate and secure as it flows into analytics and AI systems. Trusted by over 7,600 customers worldwide, the platform helps businesses standardize how data is collected and shared across teams, breaking down silos and making insights more accessible. And the result is a stronger data foundation that supports faster decision-making and innovation.
In 2025, the company's momentum was also recognized with a Microsoft Marketplace Partner of the Year Award and a finalist spot for Microsoft's Americas Emerging Partner of the Year. These milestones reflect its role in helping enterprises modernize data infrastructure on Microsoft Azure and prepare for AI-driven workloads. By continuing to deepen its partnerships and focus on reliable, automated data movement, Fivetran is well positioned to carry this success forward as organizations increasingly rely on data s the backbone of future intelligence.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2021
$565m
SERIES D
Jun 2020
$100m
SERIES C
Total funding: $727.7m
Company HQ
Downtown, Oakland, CA
Leadership
George Fraser
(CEO)George graduated with a PhD in Neurobiology from the University of Pittsburgh.
Taylor Brown
(COO)Taylor studied Business Administration (focusing on design strategy) at California College of the Arts to Masters level.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 91 more jobs at Fivetran