Client Success Manager, Maven Clinic
$90-120k
You will also be entitled to receive stock options
Virtual clinic for women's and family health
Job no longer available
Virtual clinic for women's and family health
1001+ employees
Job no longer available
$90-120k
You will also be entitled to receive stock options
1001+ employees
Company mission
To make healthcare work for all of us.
Role
Who you are
- 4+ years of experience in account management or client services role in digital health, healthcare company, channel partnerships, benefits or SaaS companies
- Strong passion for healthcare and influencing organizational change
- Ability to prioritize and manage multiple tasks; track record of high client satisfaction ratings and proven renewal success
- Ability to develop and grow relationships with clients, including VP and C-level executives
- Strong interpersonal and verbal, written, and presentation skills, ability to communicate clearly and persuade, and influence internal and external stakeholders
- Strong analytical and problem solving skills; ability to understand data and present information to clients
- Track record of high client satisfaction ratings and proven renewal success
- Experience in working with the full lifecycle of customer success post sales (implementation, adoption, product training, renewals, upsells, and account management)
Desirable
- Experience with managing high volume of clients is preferred
- Experience at a digital health company in the health, wellness, or family health space is preferred
- Experience supporting health benefit programs for employer or payer clients is a bonus
- Salesforce, Looker and/or Microsoft suite experience
What the job involves
- Lead a portfolio of employer clients and be the face of Maven for all client-related needs
- Maintain high level of client engagement, satisfaction and loyalty, as measured by high client satisfaction scores
- Collaborate with channel partner client executives to manage broader strategic client relationships and unlock additional business opportunities within your portfolio
- Serve as primary point of contact alongside Maven’s Client Delivery team to implement Maven for new accounts
- Consult clients on ways to better support their working parents based on Maven’s industry expertise and program resources
- Convert clients into Maven advocates, leveraging their successes for references, case studies, blogs, etc
- Manage client issues and escalations, collaborating with partner teams such as member support, operations, analytics, product, and sales as required
- Provide strategic analysis of member engagement performance and program metrics
- Own communications to meet mutually agreed upon goals including but not limited to quarterly business reviews, external client meetings/events and other project plans
- Serve as the voice of the client internally by bringing insights to enhance product development and program marketing efforts
- Leverage data and analytics to expand and optimize programs
- Own renewals, upsells and support expansion opportunities for all assigned clients
Our take
Maven is a virtual care provider that is particularly focused on delivering better outcomes for women. Its digital health model is intended to make healthcare services more accessible, supporting those that have been marginalized by the traditional healthcare system.
The company's online pregnancy, fertility and pregnancy clinic gives its users access to holistic care. As part of the burgeoning digital health market, Maven is not without competitors, but where it stands out is in focussing on underserved groups.
Maven has received significant funding and continues to expand its services, for example into the treatment of postnatal depression and the earlier identification of pregnancy risks. As the company grows, it will continue to focus on enhancing its cultural flexibility as it expands support networks across all stages of family and reproductive life.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 10 rounds)
Oct 2024
$125m
SERIES F
Nov 2022
$90m
SERIES E
Total funding: $427.8m
Company benefits
- Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics
- Whole-self care through wellness partnerships
- Weekly breakfast, lunch, and get-togethers
- 16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who've been with us at least six months)
- Annual professional development stipend and access to a personal career coach through Maven
- 401K matching for US-based employees (immediately vesting)
Company HQ
Hudson Square, New York, NY
Leadership
Kate Ryder
(CEO)Prior to founding Maven in 2014, Kate worked in venture capital and as a journalist, writing for the Economist from Southeast Asia, New York and London and for the New Yorker.
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