Sales Operations Specialist, SpotHero

• You are an Active Listener - You attentively listen to others, understand what is said and repeat what was heard
• You are Collaborative - You work with multiple individuals to complete a task or achieve a goal
• You are an Excellent Communicator - You communicate effectively and efficiently both verbally and in writing, especially with individuals with advanced technical capabilities
• You are Detail Oriented - You pay attention to details and learn to understand causes and not just effects
• You are Efficiency-minded - You are able to work and identify processes with the least amount of waste (time, materials or other resources) possible
• You are Execution-focused - You see projects through to completion,meet deadlines and take initiative to execute things
• You are Operations/Process-Minded - You focus on the tasks that sellers and their managers complete day-to-day to ensure sales goals are able to be achieved in the most efficient and scalable way possible
• You are Organized - You effectively prioritize tasks in support of the attainment of larger company goals
• You Solve Problems - You assess situations quickly and provide creative solutions for resolution
• You Manage Change - You prepare, support, and assist individuals and teams making organizational change
• You are Technically-minded - You are able to identify how systems and technology can improve ways of working
• You are User and Partner-focused - You are able to take complex analysis and develop business insights from the perspective of users and partners
• 3+ years of technical support experience
• Passion for working with and improving sales people's productivity and performance
• Proven ability to manage complex programs, products and processes
• Excellent interpersonal communication and writing skills
• Strong capabilities working with teams in innovative, accountable, and reliable ways, with the ability to thrive in a dynamic environment
• Adept at utilizing Claude or ChatGPT for personal efficiency & rolling out AI-enabled workflows across teams
• Experience with driving cross-functional and cross-departmental collaboration
• Ability to work independently while producing quantifiable results
• Demonstrated strengths in organization, prioritization, and time management
• Taking a new route? Even if you don't check all of the boxes, please still apply! We'd love to meet you & hear how you can help SpotHero drive into the future

Desirable

• As Sales Operations Specialist, you are responsible for helping drive and support the products and processes that enable the Sales organization
• As we look to become more intentional, automated and data-driven in our approach, your work will contribute to a strong operational foundation that empowers our teams to maximize their output
• You will help achieve this growth by building and managing the internal tools, processes and relevant data that unlock our sales team’s potential
• This will include supporting product management and collaboration, go-to-market delivery and engagement/utilization management
• With the Sales Operations Manager, you will help streamline and distill internal operations into effective workstreams
• You will demonstrate a keen curiosity as well as collaborative determination in order to effectively deliver thoughtful and innovative solutions
• Working closely with Sales Enablement, you will work to ensure that Revenue Teams are equipped to optimize and grow their accounts through an efficient and supported user experience
• Help plan and execute the Sales Operations strategy for SpotHero
• Work closely with the Sales Operations Manager and Senior Manager, Sales Enablement & Operations to provide a comprehensively supportive framework for Revenue Teams
• Provide a focus on metrics that measure Operational impact
• Contribute to the ongoing roadmap of projects and initiatives handled by Sales Ops
• Work to centralize, document and provide input on the workflow and workload of the sales teams
• Provide support for the products and processes that enable the Sales, Business Development, & Revenue Operations organizations, including sales activity tracking, workflow efficiencies, and automation/outsourcing of operator engagement
• Utilize platforms like SFDC and Salesloft, as well as BI tooling to report on seller performance
• Draw best practices from the analytics of these platforms and provide management and playbook guidance
• Act as a contact for go-to-market requirements for owned tools & processes, including communications, project planning, and support
• Help optimize and automate our internal processes, including Facility Onboarding
• Contribute to building a new AI-enabled framework for sales engagement and pipeline management—ensuring the teams are equipped and empowered to maximize efficiency in their workflows
• Play a central role in contact-related and internal data-driven initiatives that will ensure our information and reporting is hygienic and maintained
• Help drive accountability across the organization, ensuring transparency in product adoption, activities, and facilitate shifts in focus based on actual data
• Support the tools (i.e., Sales/Marketplace Activity Tracking) that ensure sales and operations managers know what is happening within their team and their supply, enabling effective and targeting management of markets and teams
• Collaboratively align on and support reporting to understand individual output, team output and the signals needed to address areas of underperformance
• Partner with Sales Enablement to provide training in areas of need
• Leverage experience from working with operators across markets and account types to provide cross-functional teams the insight needed to build appropriate solutions
• Participate in regular meetings with Revenue, Analytics, Salesforce Admins, Accounting, and Product stakeholders; support alignment and drive operational requirements