Senior Customer Success Manager, Codility
Technical interview platform to test coding skills
Job no longer available
Technical interview platform to test coding skills
101-200 employees
Job no longer available
101-200 employees
Company mission
Codility's mission is to increase the world's problem solving capacity.
Role
Who you are
- You have minimum of 4+ years of relevant work experience in a customer-facing role in B2B SaaS
- Experience working with large enterprise customers and creating and building relationships with Executive level & C-Suite
- A strong analytical foundation with the ability to manipulate and synthesise data to enhance customer experience and increase return on investment
- Are curious by nature and interested in making an impact
- Well-organised, with a high attention to detail and strong time management skills. Remains calm and in control in all situations
- Being able to prioritise accounts based on thought out strategies
- Confident in managing multiple accounts, projects and work streams concurrently without loss of quality or attention to detail
- Proven success with retention and client satisfaction
- (Tech Recruitment background is a plus)
What the job involves
- Reports to: Director of Customer Success
- As a Senior Customer Success Manager, you will build key relationships with your assigned accounts, successfully onboard new clients and manage all post-sales activities to increase customer satisfaction and retention
- Build, foster and identify relationships with key decision makers and stakeholders within customers business
- Ensure that a plan is in place with each customer for deployment, change management and adoption programs,
- Increase customer retention by conducting regular check-in calls for tactical items and performing business reviews
- Identify customer success metrics and actively work on achieving results to bring return on investment
- Partner with Sales to identify growth opportunities, map accounts to ensure the right stakeholders are in place and adequately prepare for renewal in advance
- Communicate in a timely manner with customers to ensure they are well informed about new product releases and guide through best practice
- Function as the voice of the customer and provide internal feedback on how Codility can better serve our business and enterprise customers
Our take
With customers ranging from PayPal to American Express, Codility promises to "hire more, interview less". It uses initial screening technology to help customers reduce large numbers of applicants to a small, manageable pipeline by testing coding skills directly relevant to the job.
Hiring good software engineers is a burning pain for most fast-growth companies in the world. The promise of cheaper, faster hiring is an attractive proposition. Their main competitor, Coderbyte, might offer more detailed reports and longer tests, but Codility understands what recruitment managers really want: to save time.
Their eventual aim is to entirely remove the human element from the pre-interview recruitment pipeline. This means full automation of the Codility platform, totally replacing CV and cover letter screening, with automatic test marking and grading. The company's most recent move was to introduce "AI-resistant" testing to combat the recent uptick in generative AI being used to cheat coding tests.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
23% employee growth in 12 months
Company
Funding (2 rounds)
Feb 2020
$22m
SERIES A
Sep 2009
$0.1m
SEED
Total funding: $22.1m
Company benefits
- Remote first
- Employee Stock Ownership Plan
- 27 days of PTO
- 4 mental health days
- Health, dental, and vision
- Monthly Health & Wellness budget
- Yearly Personal Development budget
Company HQ
City of London, London, UK
Leadership
Grzegorz Jakacki
(Board Member)Graduated in 1999 with a Masters in Computer Science. Since then, held positions in software development at four companies.
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