Head of Technical Customer Success, Aerospike

• 10+ years of experience in Customer Success, Professional Services, or a related field, with at least 5 years in a senior leadership role
• Strong technical background in distributed databases, real-time data platforms, or enterprise software
• Proven experience scaling customer success teams in high-growth startup environments
• Deep understanding of mission-critical, high-performance data architectures and the unique challenges faced by customers in financial services, ad tech, telco, or similar industries
• Track record of executive-level customer engagement, strategic account management, and revenue retention
• Ability to influence cross-functional teams, ensuring seamless collaboration between sales, product, and engineering
• Experience building and managing global teams, with a focus on operational excellence and customer-centricity

• The Head of Technical Customer Success is a newly created, high-impact leadership role responsible for driving customer satisfaction, retention, and success for Aerospike’s global customer base.
• Reporting directly to the CEO, you will build and lead our new highly Technical Customer Success organization, ensuring customers achieve maximum value and long-term success with Aerospike’s products and services
• This role will oversee Global Support, Technical Account Management (TAM), and Professional Services (PS), creating a unified, scalable strategy for customer engagement and advocacy.
• As a key member of the executive leadership team, you will work cross-functionally to ensure that Aerospike is not only delivering cutting-edge solutions but also empowering customers to fully leverage its capabilities in high-performance, mission-critical environments
• This is a high-growth, impactful role ideal for a leader who thrives in a fast-paced startup environment, is deeply technical, and excels at building and managing global teams
• Establish and lead the global Technical Customer Success function, aligning with company objectives to drive customer satisfaction, retention, and revenue growth
• Hire, develop, and mentor a high-performing, deeply technical Customer Success team, ensuring world-class support, TAM, and professional services capabilities
• Define and implement scalable processes, tools, and best practices to ensure an exceptional and consistent customer experience
• Foster a culture of customer obsession, innovation, and proactive problem-solving within the organization
• Own the customer journey, covering onboarding, adoption, and ongoing success ensuring measurable business outcomes for customers
• Act as a trusted executive sponsor and strategic advisor to Aerospike’s most critical and high-profile customers, ensuring alignment between their objectives and Aerospike’s solutions
• Drive proactive customer health monitoring, leveraging analytics to anticipate challenges and deliver timely interventions
• Partner closely with Sales and Sales Leadership to develop strategic account plans that prioritize customer outcomes, retention, and upsell opportunities
• Partner with Sales and Sales Leadership on business reviews ensuring customers gain continuous value from their investment in Aerospike
• Collaborate with Product Management and Engineering to translate customer feedback into actionable insights that shape the product roadmap
• Advocate for customer needs across internal teams, ensuring alignment between support, product, sales, and engineering
• Ensure high-quality execution of critical customer initiatives, including major deployments, escalations, and large-scale implementations
• Implement and refine processes that drive efficiency, automation, and predictability across customer interactions
• Represent Aerospike as a thought leader in the customer success and database technology space, participating in industry events, speaking engagements, and executive forums
• Deliver compelling customer-facing presentations, executive briefings, and case studies, showcasing how Aerospike drives business value and technical innovation

• Comprehensive health plans & FSAs
• Healthy in-office snacks
• 401(k)
• Unlimited PTO
• Well-equipped workspace with standing desks, high-quality equipment and a fully stocked kitchen
• Weekly happy hours and regular company events
• Global team - you have the chance to connect with an international community and gain a global perspective

Total funding: $201m

Aerospike is a high speed data platform that promises to reduce server footprints by up to 80%. Aimed at satisfying large-scale data platform requirements, clients include PayPal, Verizon Media, European Central Bank, and Snap Inc.