Head of Technical Customer Success, Aerospike
$270-300k
Salary Range Given for California Based Applicants
Real-time big data platform for organizations
Open for applications
Real-time big data platform for organizations
201-500 employees
Open for applications
$270-300k
Salary Range Given for California Based Applicants
201-500 employees
Company mission
Aerospike's mission is to unleash the power of the world's real-time data.
Role
Who you are
- 10+ years of experience in Customer Success, Professional Services, or a related field, with at least 5 years in a senior leadership role
- Strong technical background in distributed databases, real-time data platforms, or enterprise software
- Proven experience scaling customer success teams in high-growth startup environments
- Deep understanding of mission-critical, high-performance data architectures and the unique challenges faced by customers in financial services, ad tech, telco, or similar industries
- Track record of executive-level customer engagement, strategic account management, and revenue retention
- Ability to influence cross-functional teams, ensuring seamless collaboration between sales, product, and engineering
- Experience building and managing global teams, with a focus on operational excellence and customer-centricity
What the job involves
- The Head of Technical Customer Success is a newly created, high-impact leadership role responsible for driving customer satisfaction, retention, and success for Aerospike’s global customer base.
- Reporting directly to the CEO, you will build and lead our new highly Technical Customer Success organization, ensuring customers achieve maximum value and long-term success with Aerospike’s products and services
- This role will oversee Global Support, Technical Account Management (TAM), and Professional Services (PS), creating a unified, scalable strategy for customer engagement and advocacy.
- As a key member of the executive leadership team, you will work cross-functionally to ensure that Aerospike is not only delivering cutting-edge solutions but also empowering customers to fully leverage its capabilities in high-performance, mission-critical environments
- This is a high-growth, impactful role ideal for a leader who thrives in a fast-paced startup environment, is deeply technical, and excels at building and managing global teams
- Establish and lead the global Technical Customer Success function, aligning with company objectives to drive customer satisfaction, retention, and revenue growth
- Hire, develop, and mentor a high-performing, deeply technical Customer Success team, ensuring world-class support, TAM, and professional services capabilities
- Define and implement scalable processes, tools, and best practices to ensure an exceptional and consistent customer experience
- Foster a culture of customer obsession, innovation, and proactive problem-solving within the organization
- Own the customer journey, covering onboarding, adoption, and ongoing success ensuring measurable business outcomes for customers
- Act as a trusted executive sponsor and strategic advisor to Aerospike’s most critical and high-profile customers, ensuring alignment between their objectives and Aerospike’s solutions
- Drive proactive customer health monitoring, leveraging analytics to anticipate challenges and deliver timely interventions
- Partner closely with Sales and Sales Leadership to develop strategic account plans that prioritize customer outcomes, retention, and upsell opportunities
- Partner with Sales and Sales Leadership on business reviews ensuring customers gain continuous value from their investment in Aerospike
- Collaborate with Product Management and Engineering to translate customer feedback into actionable insights that shape the product roadmap
- Advocate for customer needs across internal teams, ensuring alignment between support, product, sales, and engineering
- Ensure high-quality execution of critical customer initiatives, including major deployments, escalations, and large-scale implementations
- Implement and refine processes that drive efficiency, automation, and predictability across customer interactions
- Represent Aerospike as a thought leader in the customer success and database technology space, participating in industry events, speaking engagements, and executive forums
- Deliver compelling customer-facing presentations, executive briefings, and case studies, showcasing how Aerospike drives business value and technical innovation
Our take
Aerospike is a high speed data platform that promises to reduce server footprints by up to 80%. Aimed at satisfying large-scale data platform requirements, clients include PayPal, Verizon Media, European Central Bank, and Snap Inc.
While there are other data platforms available such as DataStax, Redis Labs and Couchbase, Aerospike sets itself apart through offering no trade off between cost and a high level of performance and consistency on a large scale.
As massive petabyte data sets become the norm for large businesses, Aerospike realises the need for systems that can handle this in real-time. Its release of Aerospike Connect brings connectivity of Aerospike Database 5 with a range of big-name open-source frameworks such Apache Spark, Presto, Pulsar, Kafka and JMS - making Aerospike products more useful to a wider client set. Impressive Series E funding awarded in 2024 will be used to further develop its AI capabilities, specifically around graph and vector functions, capitalising on the current boom in the machine learning sector.
Freddie
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Dec 2024
$30m
LATE VC
Apr 2024
$109m
SERIES E
Total funding: $201m
Company benefits
- Comprehensive health plans & FSAs
- Healthy in-office snacks
- 401(k)
- Unlimited PTO
- Well-equipped workspace with standing desks, high-quality equipment and a fully stocked kitchen
- Weekly happy hours and regular company events
- Global team - you have the chance to connect with an international community and gain a global perspective
Company HQ
Mountain View, CA
Leadership
Srini Srinivasan
(CTO)Worked as an IBM Senior Engineer for 4 years before working as a Server Architect at VerdiSoft and Yahoo!. They left their CTO role at Citrusleaf in 2009 to found Aerospike, serving as CPO since 2019.
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