Senior Data Analyst, WalkMe
CSG Operations
$110-125k
More information about location
3 days a week in office
Digital adoption platform
Be an early applicant
Digital adoption platform
1001+ employees
Be an early applicant
$110-125k
More information about location
3 days a week in office
1001+ employees
Company mission
To make digital adoption for employees and customers simple, while increasing enterprise productivity.
Role
Who you are
- Must have minimum 3 years experience, with at least 2 years in an Operations capacity in a SaaS environment
- Must have Advanced Excel/ Google Sheets Experience (Pivot Tables, Sum ifs, V-lookups, index matching),
- Advanced Salesforce and Tableau knowledge is required; specifically, complex dashboards and reports, custom report types, calculated fields, workflows, formula fields. Lightning experience preferred
- Optional: Anaplan experience for business planning purposes
- Self-starter with the ability to take ownership while navigating in an ever-shifting environment
- Ability to explain complex datasets and trends in clear terms to help cross-functional partners drive success using your insights
- Experience providing Quantitative Data Analysis to leadership for informed decision making
- Experience with scaled Customer Success teams, operations and methodology
- Optional: Experience administering Gainsight / Totango or a similar Platforms
- Bachelor’s degree or equivalent work experience required
What the job involves
- WalkMe is looking for a Sr. Data Analyst (Post Sales) to join our growing Customer Success Group (CSG) Operations team
- The CSG Operations team is the right hand of the Customer Success Group organization, comprising all our post-sales functions (CS, PS, Support, Renewals & CX)
- Reporting to the Sr. Director of CSG Operations, you'll promote operational integrity in the business and will be a forerunner in identifying trends, challenges, and opportunities
- You will focus on delivering actionable insights and data driven solutions to optimize Support, Professional Services, Customer Success and Renewal processes
- You will help guide our decisions with passion, data-driven analysis, and thoughtful recommendations
- You'll work with a diverse cast in our CSG Ops organization to help guide the growth and performance of post sales functions within CSG
- Build and maintain dashboards for CSG leadership, including models & metrics related to renewals, churn predictions, account health, resource and capacity planning, budgeting and forecasting
- Conduct analysis on account segmentation, capacity planning and coverage models to support continuous planning cycles
- Ensure data pipelines and schemas are optimized for accurate reporting, analysis and insights, for reporting to CSG Leadership
- CSG Compensation design, planning and reporting
- CSG Department and individual performance KPIs & OKRs reporting
- Manage and maintain key playbooks for customer health, risk management, expansion opportunities and advocacy programs
- Develop, document, and maintain CSG standard operating procedures (SOPs) and policies for data collection, storage, and reporting to drive efficiencies across teams
- Support the enablement of Customer Success Group methodologies, including process workflow documentation and policy development
- Partner with cross-functional teams: Customer Success, Support, Professional Services and Customer Experience (included a Scaled CS team) to identify and address operational inefficiencies
- Account Segmentation management & analysis
- Troubleshooting operational issues as they surface
Our take
WalkMe is a code-free digital adoption platform allowing CIOs and executive management visibility into their company’s tech stack. The aim of its software is to help organizations both measure and maximize the impact of their digital transformation.
With more companies than ever undergoing this process, a product that provides some transparency regarding the efficacy of their digital transformation efforts is a smart market proposition. The market opportunity is significant, and global too, and with more of its 2,000+ corporate customers signing up for large contracts WalkMe is cashing in on its strong position.
Following a successful IPO in mid-2021, WalkMe has continued on a strong and steady track, with 35 million users in 42+ countries. An acquisition by German software giant SAP for an estimated $1.5 billion occurred in 2024 and will see WalkMe's workflow execution software improve the buyer's user adoption and engagement.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 9 rounds)
Dec 2019
$90m
SERIES G
Nov 2018
$10m
SERIES F
Total funding: $307.5m
Company benefits
- Comprehensive Health Care Coverage for Medical, Dental, and Vision for our Employees and Families, 401(k) with company matching program, Parental Leave programs, and a vacation policy to encourage a healthy work-life balance
- WalkMe offices are open during Covid-19 for those who chose to come (vaccines required) with in-person and virtual social activities to promote positive employee engagement
- WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row
- WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more!
Company values
- Empowering Progress - We believe in the potential of technology to continue changing how humans interact with the world and actively create and champion opportunities for people to fuel that progress
- Customer Centricity - We work with a hands-on commitment to deliver strategic value to our external and internal customers through an internal coordinated effort that prioritizes the success of our customer
- Leading from Eye Level - We celebrate each other's wins and believe in the power of ideas and innovation, not the power of rank. Everyone at WalkMe rolls up their sleeves and works together to turn problems into opportunities
- Can-Do Attitude - We are excited about our global, category defining company. We take proactive action within and outside of our roles through thoughtful collaboration across departments. We believe in our individual abilities to make an impact
- Communicate with Empathy and Intent - Whether we’re working with each other or clients, we aim to actively listen, receive feedback with an open mind, and respond with humility, interest, and empathy. When providing feedback to others, we approach them with an intent to educate, inform and persuade through reason
Company HQ
South Beach, San Francisco, CA
Articles
Leadership
Dan Adika
(CEO)Dan worked in the Israel Defense Forces for over 5 years before spending a year as a HP Software Engineer and co-founding WalkMe in April 2011.
Rafael Sweary
(President)Having started their career as CEO of Jetro Platforms, Rafael spent 2 years as an Ocean Assets Entrepreneur in Residence, before 2 years at Koala. They then co-founded WalkMe in 2011.
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