Technical Account Manager, Opswat
Cyber protection for critical infrastructure
Be an early applicant
Cyber protection for critical infrastructure
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To eliminate malware and zero-day attacks.
Role
Who you are
- 5+ years of experience in a customer-facing technical role (e.g., TAM, Sales Engineer, Solutions Architect, Security Consultant)
- Strong technical background in cybersecurity tools and principles, including areas like endpoint protection, SIEM/SOAR, firewalls, identity & access management, or cloud security
- Hands-on experience with system integration, scripting (Python, PowerShell, Bash), and working in Linux/Windows environments
- Comfortable leading deployments and technical troubleshooting on customer sites
- Knowledge of cloud platforms (AWS, Azure, GCP) and their security ecosystems
- Excellent communication skills – able to translate complex technical concepts into clear, actionable insights for both technical and non-technical stakeholders
- Ability to manage multiple client accounts and prioritize competing demands
- Strong documentation skills and a disciplined approach to knowledge sharing
Desirable
- Industry certifications such as CISSP, CISM, CEH, OSCP, or vendor-specific certs (AWS Security Specialty, Microsoft SC-200, etc.)
- Experience with modern DevSecOps tools and CI/CD pipelines
- Familiarity with data privacy and compliance frameworks (e.g., GDPR, HIPAA, NIST, ISO 27001)
- Experience working in high-availability or mission-critical environments
What the job involves
- We are seeking a highly skilled and customer-focused Technical Account Manager (TAM) to join our growing cybersecurity team
- In this role, you will act as a trusted technical advisor to our enterprise customers, owning the post-sales relationship, supporting deployments, and ensuring successful integration and operation of our cybersecurity solutions
- You will bridge the gap between customer needs and our product capabilities, working closely with our Sales Engineering, Support, Product, and Customer Success teams
- Serve as the primary technical point of contact for assigned enterprise clients
- Lead and support the hands-on deployment, configuration, and optimization of cybersecurity solutions on client environments (cloud, hybrid, and on-premises)
- Conduct on-site visits to assess environments, guide implementation, and deliver technical workshops or training sessions
- Proactively manage customer technical health – monitor performance, troubleshoot issues, and ensure ongoing operational excellence
- Develop a deep understanding of customer infrastructure, use cases, and security posture to provide strategic guidance and best practices
- Collaborate with internal engineering and product teams to relay customer feedback and advocate for feature requests or enhancements
- Participate in incident response and post-mortem activities when escalations occur
- Create and maintain technical documentation, run books, and environment overviews
Our take
Cyberattacks are becoming more sophisticated. For example, zero-day cyberattacks leverage vulnerabilities that are unknown even to the users and creators of a system. Tens of billions of dollars are being invested in protection, but OPSWAT delivers security solutions that nip the need for extra cyber defence in the bud.
The company's products focus on threat prevention, enacting a zero-trust mentality to ensure that technology systems are watertight from threats. For example, OPSWAT's MetaDefender platform incorporates advanced malware threat protection to detect vulnerable files and emails, as well as software, before it is even installed.
It’s this philosophy of “Trust No File, Trust No Device” that makes OPSWAT such a robust partner for the likes of AMEX and the United States Department of Justice. In addition to cyber protection products, the company also helps train future cyber defenders through its academy, which has trained 70,000 professionals so far.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Mar 2021
$125m
GROWTH EQUITY VC
Total funding: $125m
Company benefits
- Excellent insurance programs
- Stock options
- Multifaceted reward program
- Quarterly & annual reviews
- Personalizing appreciation
- Flexible-work arrangements
- Company / Team outings
- Generous PTO policies
- Green, clean office space
- Workout exercise & sports
- Friendly work environment
Company HQ
Westshore, Tampa, FL
Leadership
Benny Czarny
(CEO)Previously Engineering Manager at BindView before founding OPSWAT in 2004.
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