Manager of Solutions Architect, Grafana Labs
CST
$174-214k
Plus equity and bonus (if applicable)
More information about location
Organization monitoring, visualization and observability platform
Posted today
Organization monitoring, visualization and observability platform
1001+ employees
Posted today
$174-214k
Plus equity and bonus (if applicable)
More information about location
1001+ employees
Company mission
To unite data, no matter where it lives, and empower its users to analyze, take action, and make smart decisions.
Role
Who you are
- 3+ years of managing a Solutions Architecture team in a related space
- 5+ years design/implementation/consulting experience with distributed applications
- 3+ years of experience in infrastructure architecture, database architecture, applications, and networking, or similar technologies
- 2+ years of experience in technology/software pre-sales or technical consulting
- Located in CST
- Working knowledge of software development tools and methodologies
- Presentation skills with comfort speaking to customers and executives
Desirable
- Experience building/maintaining observability solutions
- Excellent communications and writing skills
- K8’s
- Linux experience (2+ years in a company)
- Shell scripting, API knowledge
- Observability (monitoring) as a background would be huge
What the job involves
- Grafana Labs seeks a dynamic Manager for our Solutions Architects team, one who shares our enthusiasm for driving successful business outcomes in the observability domain
- As a Manager of Solutions Architects, you will help lead a distinguished group of technologists, adept at leveraging Grafana products
- You will collaborate directly with our key clients to deploy and enhance Grafana technologies, championing observability best practices
- You will also work directly with the Professional Services leadership team to drive continuous improvement and operational rigor
- This role will collaborate closely with Sales, Support, Customer Success, and Product teams to build resilient observability solutions aligned with customer and business objectives
- This role involves crafting Statements of Work (SOWs), advocating for technological advancements to the Products team, resourcing and managing customer projects, driving operational scale, and managing customer escalations
- As a member of the Grafana Professional Services team, you will manage a team of Solutions Architects, ensuring members are effectively utilized and driving successful customer outcomes
- Ensure team success in designing and building outcomes on the Grafana technology stack
- Build educational programs that enhance customer capabilities of the Grafana technology stack
- Advise on sales strategies that drive high adoption rates, improved renewal percentages, and ultimately increased revenue
- Build lasting customer relationships to enable them to be Grafana advocates and referenceable customers
Our take
Observability plays a crucial role in software development, where dashboards are pivotal for monitoring the health of IT infrastructure across an organization. However, for developers, the frustration of spending unnecessary time navigating between different dashboards to find the latest information detracts from valuable programming time.
Grafana collaborates closely with its clients to create customizable observability platforms, striving to enhance efficiency in observability. Its offerings include cloud-based data structures, dashboards, API plugins, and collaboration tools. Currently, FGrafana boasts over 21M active instances and approximately 10M users globally, with a customer base exceeding 2,000, including prominent names like Bloomberg, PJ Morgan Chase, eBay, PayPal, and Sony.
While Grafana provides free plans with a simplified tool package, the Grafana Enterprise Stack offers customized observability solutions on a monthly subscription basis. The company's ongoing strategy revolves around continually improving Grafana to meet users' demands, enhancing functionality with each iteration, and fostering community engagement by enabling users to share their Grafana dashboards with the broader open-source community.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
49% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Aug 2024
$270m
SERIES D
Apr 2022
$240m
SERIES D
Total funding: $805.2m
Company benefits
- Vacation: Balance is key. Our team enjoys 30 days of paid vacation each year on top of national holidays, parental leave, and sick leave. We also take a breather on a number of Grafana Shutdown Days each year
- Healthcare: We’re proud to provide health coverage or stipends for our colleagues in the US, UK, Canada, the Netherlands, Sweden, Singapore, and India
- Retirement planning: There’s no time like the present to start saving for your future. We make employer contributions into the pension pots of our team members in the US, UK, Canada, the Netherlands, Sweden, and Germany
- Professional development: On top of a $1,500 annual learning and development stipend, Grafanistas have thousands of on-demand courses at their fingertips to help them grow professionally. Want to attend a conference or training? Go ahead. Just pass on what you learned
- Work location: Vast majority of our roles are fully remote, focused on hiring the best talent and allowing you to perform from the comfort of your home. If you fancy a change of scene, we’ll also reimburse you up to $175 a month for a personal co-working space
- Choice of tech: There’s no one-size-fits-all when it comes to the tech required to do your job. Choose the laptop and accessories you need when you join us, and we’ll refresh them every three years
- Mindfulness: When you join the team, you can sign up for a complimentary subscription to Headspace to take advantage of the benefits of mindfulness and meditation. Our wellbeing resource group also organize sessions run by fellow Grafanistas or external trainers
- Fond Perks: Grafanistas across the world receive access to Fond, a platform that provides access to pre-negotiated discounts on a wide variety of services including entertainment, food, and fitness
- Global Employee Assistance Program: We offer all team members a 100% confidential support service with 24/7 365 access to professionally qualified counsellors and specialists
Company values
- Share openly and default to transparency
- Respectfully empowered
- OSS is in our DNA
- We keep our commitments
- Seek diverse perspectives
- Don't let perfect get in the way
- Help each other thrive
Company HQ
Financial District, New York, NY
Articles
Leadership
Raj Dutt
(Co-Founder & CEO)Currently a Board Member at NSONE. Previously founded Voxel where they served as the CEO for 12 years. They also served as the Senior Vice President of Technology at Internap Network Services.
Torkel Ödegaard
(Co-Founder)Graduated from Mälardalen University with a Master's in Computer Science. Founder of Coding Instinct. Previously worked as a Consultant at H&M, Avega, and Ebay.
Anthony Wood
(Co-Founder)Previously worked at Visa and Voxel as a Senior Systems Engineer. They also have Systems Engineering axperience at PalVision and iiNet.
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