Customer Learning Experience Designer, Deputy

$79-116.3k

+ Employee stock ownership; Salary dependent on location

CSS

HTML

jQuery

Junior and Mid level

Remote from US

Shift workforce management solution

Job no longer available

Shift workforce management solution

201-500 employees

HealthcareHospitalityRetailB2BHRInternal toolsSaaS

Job no longer available

$79-116.3k

+ Employee stock ownership; Salary dependent on location

CSS

HTML

jQuery

Junior and Mid level

Remote from US

201-500 employees

HealthcareHospitalityRetailB2BHRInternal toolsSaaS

Company mission

Deputy's mission is to streamline employee admin, so you and your team can focus on what matters.

Job

Company

Role

Who you are

To be successful in this role, you will need to be an excellent communicator who is laser focused on the user experience (UX) while obsessing over data and making the necessary adjustments for desired results
2+ years of experience with Digital Adoption Platforms such as WalkMe, Pendo or Whatfix
Background in Instructional Design, UX, Adult Learning, Education, or similar
Working knowledge of HTML, CSS and jQuery selectors
Extreme attention to detail to ensure accuracy and clarity in both technical builds and communication
Ability to independently manage multiple projects with a variety of stakeholders
Above all, a growth mindset, comfortable with the unknown, and a willingness to learn and experiment

What the job involves

As a Customer Learning Experience Designer, you will be responsible for creating, maintaining, and testing embedded learning experiences using a Digital Adoption Platform
Applying your knowledge of Adult Learning, Instructional Design, and user onboarding, you will scope, design, build, and test impactful user experiences that drive value throughout the entire customer lifecycle
These guided experiences will convert free trials to paid customers, optimize account setup, provide just-in-time support, and drive increased product adoption throughout the customer journey
Develop a deep understanding of the problems we solve for our clients to drive optimal user experiences focused on reducing user effort
Scope, design, build and test high-quality guided experiences using a Digital Adoption Platform
Establish success metrics and analyze data to help prioritize work based on aligning to business objectives
Manage internal stakeholder communications by working cross functionally with a variety of teams including Product, Product Marketing, Sales, Support, and Customer Success

Our take

Deputy’s scheduling, timesheet and time clock software allows businesses to more easily manage shift and contract workers. In the last few years, it’s become one of the biggest names in its market, having been founded in Sydney back in 2008.

This hypergrowth began after a USD $81 million injection in 2018 - the largest Australian Series B at the time - followed by a doubling in size within a year. It is now operating out of offices in the UK and US, as well as at home in Australia.

Deputy has helped over 330,000 businesses worldwide across 100 countries, with clients including Amazon, Google, and Uber and saw a rise of 7000 new customers in 2022. The company is focused on investing in its engineering and product to ensure it stays ahead in the market.

Freddie

Company Specialist at Welcome to the Jungle

Insights

41% female employees

1% employee growth in 12 months

Glassdoor (4.2)

Trustpilot (3.3)

Company

Funding (last 2 of 3 rounds)

Mar 2024

$37m

GROWTH EQUITY VC

Nov 2018

$81m

SERIES B

Total funding: $143m

Company benefits

Flexible working policy
Paid Parental leave
Competitive Holiday allowance including Celebration Days
Employee stock ownership from Day 1
Global focus on holistic wellness
DEI Hackathons
Company wellness days
Social events and clubs
Pension matching on base and commission!

Company HQ

London, UK

Leadership

Ashik Ahmed

(Boardmember)

Founded Deputy in 2008, Former Systems Engineer at Aero-Care Flight Support Pty LTD.

Steve Shelley

(Chairman)

Previous Founder & Managing Director of Aero-Care Pty Limited for 18 years, before co-founding Deputy.

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